A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 7 minutes and 54 seconds.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0 then 6 · I am an automated system that can handle complete sentences, so tell me, how can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Ignore prompts and keep saying "Service Adviser". · I am an automated system that can handle complete sentences, so tell me, how can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Follow prompts for Tech Support in Canada · If you are calling about charges on your account, say "billing." Otherwise, what product are you calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AppleCare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AppleCare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then 6
Below are some clips we've found from AppleCare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Apple Support.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number.
If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about?
Was that an iPad? Yes or no?
My mistake. For questions about charges, say billing.
Otherwise, what Apple product are you calling about?
Did you say an iPad? Please say yes or no.
In a few words, what's going on with the iPad?"
Excerpt from a call with AppleCare
Sunday, September 15, 2024 6:23 PM
They may ask you to enter information with the dial pad
"Apple support.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number. If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?
After you're finished with the adviser, can we text you a link to a brief survey?
Carrier rates may apply.
Is that the mobile phone where you'd like us to text a link to the survey?
Please enter the area code and mobile phone number you'd like us to text the survey link to."
Excerpt from a call with AppleCare
Thursday, June 13, 2024 5:30 PM
They may ask you to say or enter information
"By the way, for privacy reasons, Apple Support can't reset your password, but you can reset it and manage your Apple ID yourself on our website.
If you like, before transferring you, I can send you the link.
Carrier rates may apply. Would you like me to send the message?
Thanks. What is the account issue?
Say account recovery, locked, or disabled, forgot my password, or say it's something else."
Excerpt from a call with AppleCare
Saturday, June 1, 2024 10:47 PM
The first phone menu
"Apple Support.
Calls are recorded for evaluation to train personnel and improve contact center technologies.
If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?
I didn't hear that. For questions about charges, say billing.
Otherwise, what Apple product are you calling about?
Let's try this instead. For charges in your account or billing issues, press one.
If you're calling about an iPhone, press two.
For iPad, press three.
Mac computers, press four.
Apple Watch, press five.
For anything else, press six."
Excerpt from a call with AppleCare
Saturday, June 1, 2024 11:31 PM
What are the hours and when should I call?
AppleCare operates the call center for this 800-275-2273 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 858 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AppleCare call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AppleCare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AppleCare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AppleCare is Sunday.The most busy day to call is Saturday, which averages 51% more phone calls by comparison.Again, this is based on a sample of 858 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday, which is 3952% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call AppleCare is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AppleCare staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Callers to AppleCare's 800-275-2273 customer service number may have questions about their accounts, products, and updates. Like many customer support numbers, I was greeted by an automated voice response system when I called this one. It told me they might record the call for training personnel, evaluation and improving contact center technologies.
The automated voice said it would look up my phone number and then stated, “If you're calling about charges on your account, say billing. Otherwise, what product or service are you calling about?” I said, “IPAD,” and the system asked me to state what was happening with the IPAD in a few words. I shared that I wanted to know if there were updates for the IPAD I purchased several years ago.
The automated voice then asked me to take an evaluation before speaking to an advisor. I had to enter a mobile number for the company to text me a survey. The automated system repeated the phone number that I gave and thanked me. The voice said it would get someone to help me and told me where I could get warranty and privacy rights information online.
The automated system told me to hold for an Apple Support Advisor. While holding, I could listen to the type of music I preferred by pressing 1, 2, or 3. I selected option 4 for silence. I was glad they offered the silence option, as background music can be annoying during these calls. I waited about two minutes, and then an advisor came on the line and asked me for my first and last name. When I told her I wanted to know how to upgrade an older IPAD, the Advisor asked me whether the device gave me the option to upgrade. I told her I could not get into the device to find out. I asked if there was a website I could visit. She suggested that my device might be too outdated for updating and I may be unable to download certain apps.
The Advisor was friendly and tried to think of options to help me. I asked how to dispose of the device without compromising personal information. She said if I had personal information on it, I could erase it. Still, since I could not get into the device, she recommended something else. She said I could download an app to my computer and attempt to update or erase the information from the IPAD using that computer. She gave me instructions for getting the app that would work on my Windows PC to do a factory reset and emailed me the instructions.
I appreciated how the AppleCare Advisor handled the call and that I spoke to a human rather than listening to a long menu of numbers to press that would probably lead to a website. The Advisor spent about 7 minutes talking with me to help find a solution. She was friendly and professional and made me feel that my call was important to the company.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call AppleCare
If you have time to do a bit of reading before you call AppleCare, we recommend you read over some of our problem-specific articles.
The main difference between AppleCare and AppleCare+ lies in the additional coverage offered by AppleCare+. While AppleCare provides standard warranty coverage for defects and hardware repairs, AppleCare+ provides an extended level of protection for iPhones, iPads, and Apple Watches. With AppleCare+, you receive the same coverage as AppleCare, including 24/7 technical support and repair coverage for eligible hardware repairs. However, AppleCare+ also covers up to two incidents of accidental damage, such as a cracked screen, with a service fee. AppleCare+ also extends the coverage period to two years. This added protection ensures that users have comprehensive coverage for both hardware issues and accidental damage, providing peace of mind and an extra layer of security for their Apple devices.
AppleCare is a comprehensive support and service plan provided by Apple for its customers. Designed to give customers peace of mind, AppleCare offers extended warranty coverage, technical support, and repair services beyond the standard limited warranty period. With AppleCare, customers can enjoy priority access to Apple's knowledgeable experts who can assist with hardware and software issues, troubleshooting, and general inquiries. It covers a wide range of Apple products, including Mac computers, MacBook laptops, iPhones, iPads, Apple Watches, Apple TVs, and more. Additionally, AppleCare includes coverage for accidental damage, allowing customers to get their devices repaired at a reduced cost. Whether it's a software glitch, a hardware malfunction, or device damage, AppleCare ensures that customers receive reliable support and protection to keep their Apple products running smoothly.
AppleCare is a comprehensive protection plan offered by Apple to ensure a worry-free experience for their customers. It covers a range of issues including hardware and software support, providing assistance for MacBook, iMac, iPhone, iPad, and other Apple devices. AppleCare covers any manufacturing defects or faulty parts, guaranteeing a repair or replacement at no additional cost. Additionally, it grants priority access to expert technicians for troubleshooting and software assistance. AppleCare also offers coverage for accidental damages, such as accidental drops or spills, with a deductible fee. Furthermore, customers can benefit from web and phone support, ranging from general inquiries to technical assistance. Overall, AppleCare aims to give customers peace of mind by offering an extensive safeguard for both their Apple devices and the associated support services.
Click the link above to get answers to just about any AppleCare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AppleCare, and their purpose. Are any of these similar to the reason you are trying to call?
Account issues: "Hello?"
- From a call lasting 2m 40s , Nov 18, 2024 9:56 PM
Unrecognized charges inquiry: "I got a message that y'all took thirty three dollars out of my card, and I'm trying to see what am I being billed for."
- From a call lasting 17m 31s , Nov 14, 2024 4:40 PM
iCloud backup questions: "I have a question about backing up my iPhone to the cloud."
- From a call lasting 45m 39s , Nov 7, 2024 10:28 PM
AppleCare transfer inquiry: "I'm wondering if the AppleCare that I have will travel over to the new device."
- From a call lasting 11m 31s , Nov 7, 2024 9:54 PM
iCloud storage inquiry: "We wanna look and see what the plan we're on, see if we can get a better plan."
- From a call lasting 41m 34s , Nov 2, 2024 10:02 PM
Information about why customers call AppleCare is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- AppleCare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AppleCare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AppleCare agent. This phone number is AppleCare's best phone number because 43,224 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-2273 include Technical Support, Warranty Claim, Cancel Subscription, Overcharge on Account, Track a Package and other customer service issues. The AppleCare call center that you call into has employees from Spain, California, Massachusetts and is open 24 hours, 7 days according to customers. In total, AppleCare has 4 phone numbers. It's not always clear what is the best way to talk to AppleCare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AppleCare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AppleCare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
