A:Press 1, then 10 digit cell number, then press 1, then 0.Our free phone can also navigate phone menus to get a live human at Asurion for you.
Q:
Does Asurion offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 3 seconds.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Asurion below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Asurion phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 10 digit cell number, then press 1, then 0
Below are some clips we've found from Asurion's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the offices of YouBreak I six and Asurion Tech Repair and Solutions.
For quality assurance purposes, your call may be monitored or recorded.
If you know your party's four digit extension, press one.
If you're calling to find your local store or have questions about hours or pricing, two.
If you have questions or feedback about a current or past repair, three.
For all other questions, please remain on the line.
One moment, please.
Hi. Thank you so much for calling Assurant. My This is Mitch.
How help?
Hi, sir. Can you hear me?"
Excerpt from a call with Asurion
Tuesday, February 13, 2024 12:23 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling the offices of YouBreak I six and Asurion Tech Repair and Solutions.
For quality assurance purposes, your call may be monitored or recorded.
If you know your party's four digit extension, press one.
If you're calling to find your local store, or have questions about hours or pricing, two.
If you have questions or feedback about a current or past repair, three.
For all other questions, please remain on the line.
One moment, please.
Hi. Thank How can we help you today?"
Excerpt from a call with Asurion
Monday, March 11, 2024 7:38 PM
They may ask you to enter information with the dial pad
"Thank you for calling the offices of uBreake iFix by Asurion.
For quality assurance purposes, your call may be monitored or recorded.
If you know your party's four digit extension, press one.
If you're calling to find your local store or have questions about hours or pricing, too.
If you have please enter the four digit extension now."
Excerpt from a call with Asurion
Thursday, June 20, 2024 4:00 PM
What are the hours and when should I call?
Asurion operates the call center for this 877-320-2237 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 2,085 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Asurion call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asurion phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asurion staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asurion is Sunday.The most busy day to call is Friday, which averages 114% more phone calls by comparison.Again, this is based on a sample of 2,085 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday, which is 158% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Asurion is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Asurion staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
This number is apparently no longer in operation, as Asurion has apparently headed in a different direction with its customer service. Asurion is a phone insurance company that offers protection on different cell phones, but this number proved to be totally disconnected when I called. Additionally, this number was not listed on Asurion's website as a viable option.
When one calls this number, all they get is a message stating that the number is no longer in service, and the system quickly hangs up. There is no confirmation that Asurion ever owned this number, nor is there any way to reach an actual Asurion number to get customer service on the phone.
Searching this number brings up a few different possibilities as to what this number was for Asurion. It's not listed on the website, nor do any of the search results online connect to it Asurion's website. Some sites suggest this was once the corporate number for Asurion's offices, while others suggest that it was mainly used to get assistance with turning in a broken phone for repairs.
When you go onto Asurion's website, this number does not come up. Instead, Asurion gives you a long list of possible phone numbers you can call depending on the service provider that produced your phone. Asurion now seems to offer at least seven different phone numbers, one for each of the service providers that they work with. None of these numbers are this number, and it's not clear when Asurion disconnected this number for its customers.
On one hand, it can be helpful to have one number for each type of phone because it ensures that anyone who calls Asurion is speaking with someone who understands their phone. On the other, if someone changes phones and switches carriers, they might be stuck calling a number for the wrong phone if they simply remember the number for Asurion and don't bother to look up a different provider. Having one number to help customers connect to the right provider, like this number seemed to be, would likely have some value.
Obviously, there's no need to contact this number for any reason. It doesn't work, and you can't get any information from it whatsoever. If you do need to contact Asurion for customer service, your best bet is to visit Asurion's website and check which phone number works best with your provider. This seems like it excludes people who don't have reliable access to the internet and can't check their phone number, but as Asurion only operates in urban and suburban areas, this isn't a big deal for this company.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Asurion
If you have time to do a bit of reading before you call Asurion, we recommend you read over some of our problem-specific articles.
The deductible amount for a claim with Asurion varies based on the specific coverage plan and device. Asurion offers different protection plans for various electronic devices, such as smartphones, tablets, and appliances. The deductible may be different for each type of device and also depend on the coverage level chosen by the customer. Deductibles can range from $29 to $249, with higher deductibles typically associated with more expensive devices. It is important to review the terms and conditions of the specific protection plan to determine the deductible amount for a claim. Asurion aims to provide affordable and reliable protection for your devices, with deductible options tailored to meet individual needs.
Asurion covers a wide range of devices, catering to the diverse needs of customers. We offer protection plans for smartphones, both iOS, and Android, ensuring comprehensive coverage against accidental damage, mechanical breakdowns, and theft. Our services extend to tablets, including iPads and Android-based devices, safeguarding them from accidental damage, battery failure, and other issues. Additionally, Asurion provides coverage for wearable devices such as smartwatches, ensuring protection against damage and malfunction. We also cover laptops and computers, including both Windows and macOS systems, addressing common problems like screen damage, power issues, and hardware failures. Moreover, Asurion extends its coverage to home appliances, including refrigerators, washers, dryers, and more, protecting against unexpected breakdowns. In summary, Asurion offers comprehensive coverage for smartphones, tablets, wearables, computers, and select home appliances, providing peace of mind to our valued customers.
Click the link above to get answers to just about any Asurion customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Asurion, and their purpose. Are any of these similar to the reason you are trying to call?
Claim for replacement device: "I was trying to put in a claim to receive a replacement device."
- From a call lasting 7m 59s , Dec 16, 2024 8:45 PM
Insurance claim confirmation: "I just wanted to confirm that it actually did go through and a new phone was being mailed."
- From a call lasting 7m 20s , Dec 16, 2024 8:37 PM
Claim update request: "I was calling to get an update on my claim I filed yesterday."
- From a call lasting 3m 24s , Dec 12, 2024 6:33 PM
Claim number inquiry: "I didn't get my claim number."
- From a call lasting 6m 57s , Dec 8, 2024 6:09 PM
Device activation confusion: "I thought I was getting a cell phone."
- From a call lasting 4m 22s , Dec 1, 2024 6:09 PM
Information about why customers call Asurion is extracted from issues that customers have reported to GetHuman.
Use this page to contact them through their Facebook page
Some customer service teams, like that of Asurion, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Asurion customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Asurion's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asurion agent. This phone number is Asurion's best phone number because 74,082 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-320-2237 include Make a claim, Problem with a claim and other customer service issues. The Asurion call center that you call into has employees from Arizona, Texas and is open 24 hours, 7 days according to customers. In total, Asurion has 2 phone numbers. It's not always clear what is the best way to talk to Asurion representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Asurion. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asurion. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
