AppleCare Technical Support

Phone Number & Getting a Rep

AppleCare Technical Support number

800-692-7753
Toll-free·Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this AppleCare number?

A:Ignore prompts and keep saying "Service Adviser".
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AppleCare Technical Support?

A:The average hold time is 16 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

All AppleCare customer service contact information

This is the #3 most popular AppleCare phone number out of 4. Click above to go back to the main customer service number and other contact information, including AppleCare email addresses, twitter handles, and live chat options.

More AppleCare Customer Phone Numbers

Customer Service

800-275-2273
Main phone number · Toll-free · 24 hours, 7 days · Press 0 then 6 ·

Deals & Packages

800-780-5009
Toll-free · 24 hours, 7 days · Press 0 then 6 · I am an automated system that can handle complete sentences, so tell me, how can I help you today?

Canada Technical Support

800-263-3394
Toll-free · 24 hours, 7 days · Follow prompts for Tech Support in Canada · If you are calling about charges on your account, say "billing." Otherwise, what product are you calling about?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AppleCare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Ignore prompts and keep saying "Service Adviser".
Here is how our research team describes the way the AppleCare phone system greets you: I am an automated system that can handle complete sentences, so tell me, how can I help you today?

What are the hours and when should I call?

AppleCare operates the call center for this 800-692-7753 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 7,204 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AppleCare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AppleCare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AppleCare is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 7,204 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call AppleCare is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AppleCare staffs the call center well on Tuesday.

Calling this AppleCare Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 31, 2023

I never have to think twice about calling Apple because they generally provide pretty streamlined customer service. I did have a little road bump today because it advised me to go online for support, which Apple usually doesn't do, so I am not sure if it's because this is not normally the phone number I called. However, I was able to request further support and then easily got to someone to talk about my issue. With that in mind, I would call Apple again because, overall, my issue was resolved, and it didn't take too much time out of my day. 

I needed help with an in-app purchase that my daughter made while using my phone. Granted, I should have my phone purchases password-protected, but my children aren't generally on my phone, and I didn't really think about it. I wanted to see if I could get a refund, so I called Apple support to figure out how to do it. When I called, I was greeted with a standard message about privacy and was told that the voice assistant is an automated system that can handle complete sentences. It then asked me, "How can I help?" and I responded by saying, "Help with an App."

That was not the right thing to say if you want to talk to a customer representative apparently because it told me that "Support for iTunes and the app store is available online, please visit getsupport.apple.com for help" and then offered to send me a link to my phone via SMS text. I declined the offer to send me the link, and it asked, "How else can I help?" This time, I kept it simple and stated, "Talk to a customer representative." That seemed to work because it said, "I will get you right over to a customer representative," and then it asked me for a consent notification on my devices to verify my identity. 

As always, that was fast and easy as a notice popped up on my phone and watch, and I simply pressed confirmed. It was interesting that it remembered the last time I called was about my Apple Watch and asked if that was the reason for my call. I told the voice assistant no, and it said, "Okay, I'll get an advisor for help." Then I had to listen to the privacy rights speech, and it told me to hold to talk to an Apple Care advisor. It also gave me the option of listening to modern, classic, jazz or silence while I waited, which is always a treat. It took about two minutes, and a customer service rep named Aria picked up. She sounded a bit bored but answered my questions and guided me in the right direction, so I can't complain. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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