AppleCare Canada Technical Support

Phone Number & Getting a Rep

AppleCare Canada Technical Support number

800-263-3394
Toll-free·Calls Canada Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this AppleCare number?

A:Follow prompts for Tech Support in Canada
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AppleCare Canada Technical Support?

A:The average hold time is 16 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

All AppleCare customer service contact information

This is the #4 most popular AppleCare phone number out of 4. Click above to go back to the main customer service number and other contact information, including AppleCare email addresses, twitter handles, and live chat options.

More AppleCare Customer Phone Numbers

Customer Service

800-275-2273
Main phone number · Toll-free · 24 hours, 7 days · Press 0 then 6 ·

Deals & Packages

800-780-5009
Toll-free · 24 hours, 7 days · Press 0 then 6 · I am an automated system that can handle complete sentences, so tell me, how can I help you today?

Technical Support

800-692-7753
Toll-free · 24 hours, 7 days · Ignore prompts and keep saying "Service Adviser". · I am an automated system that can handle complete sentences, so tell me, how can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AppleCare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow prompts for Tech Support in Canada
Here is how our research team describes the way the AppleCare phone system greets you: If you are calling about charges on your account, say "billing." Otherwise, what product are you calling about?

What are the hours and when should I call?

AppleCare operates the call center for this 800-263-3394 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 7,204 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AppleCare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AppleCare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AppleCare is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 7,204 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call AppleCare is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AppleCare staffs the call center well on Tuesday.

Calling this AppleCare Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 24, 2023

Calling AppleCare's support team is a fairly simple and painless process for addressing tech issues related to Apple devices. Immediately upon calling, you're directed to stay on the line for English or press 9 for Spanish. The automated software asks for a consent notification to your Apple phone or device to help expedite support. If you're calling from an iPhone, like I was, you'll receive a pop-up message on your phone asking you to confirm your Apple ID for security purposes. For those calling from an Android device, you can still access support by providing identification information related to whichever Apple device needs assistance. 

The automated system begins with the option to make a payment and/or address billing changes. If this is not what you need, you'll be able to choose a number associated with the specific Apple device you're calling about iPhones, iPads, Mac computers, Apple watches/TVs or other inquiries. If you'd like to speak directly with a customer service representative, known as an Apple support advisor, you'll need to say the words 'customer service' after the automation lists the options. I wanted to gather information about Apple Music, which is not a choice listed, so I opted for customer service. While waiting to be connected, Apple allows you to choose the type of music you listen to, ranging from pop modern to classical and jazz. This is a very nice addition to making your time on hold more pleasant.

Within less than five minutes, a support advisor was on the line and began asking how I could be helped. I shared with him that I was seeking information about accessing Apple Music, and he shared that his team could only address technical issues with the music app functioning on devices. However, he could direct me to the appropriate department to address non-technical issues such as signing up or registering for Apple Music. In addition, the support advisor took the time to guide me in finding all the necessary information on Apple's website, where he explained many challenges faced by Apple users can be addressed via their comprehensive collection of troubleshooting articles. Most people contact AppleCare for ID/password support, device repairs or billing questions.

I found Apple support advisors to be very knowledgeable, patient and quick to direct you to the exact information needed to solve a broad range of technical issues. While waiting, the time on the phone did not feel wasted or futile, as the pleasant music and timely access to advisors made the call worthwhile. Additionally, I appreciated not needing to have all my personal information in front of me before making the call since Apple can securely access those details using my Apple ID. The advisor assured me that Apple staff members will never ask for passwords, verification codes or specific account details.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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