AppleCare Deals & Packages

Phone Number & Getting a Rep

AppleCare Deals & Packages number

800-780-5009
Toll-free·Calls Deals & Packages·See main phone number & contact info
Q:

How do I talk to a human at this AppleCare number?

A:Press 0 then 6
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AppleCare Deals & Packages?

A:The average hold time is 16 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

All AppleCare customer service contact information

This is the #2 most popular AppleCare phone number out of 4. Click above to go back to the main customer service number and other contact information, including AppleCare email addresses, twitter handles, and live chat options.

More AppleCare Customer Phone Numbers

Customer Service

800-275-2273
Main phone number · Toll-free · 24 hours, 7 days · Press 0 then 6 ·

Technical Support

800-692-7753
Toll-free · 24 hours, 7 days · Ignore prompts and keep saying "Service Adviser". · I am an automated system that can handle complete sentences, so tell me, how can I help you today?

Canada Technical Support

800-263-3394
Toll-free · 24 hours, 7 days · Follow prompts for Tech Support in Canada · If you are calling about charges on your account, say "billing." Otherwise, what product are you calling about?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AppleCare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 6
Here is how our research team describes the way the AppleCare phone system greets you: I am an automated system that can handle complete sentences, so tell me, how can I help you today?

What are the hours and when should I call?

AppleCare operates the call center for this 800-780-5009 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 7,204 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AppleCare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AppleCare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AppleCare is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 7,204 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call AppleCare is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AppleCare staffs the call center well on Tuesday.

Calling this AppleCare Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 24, 2023

Calling AppleCare was a pretty streamless process. I had to wait almost ten minutes on the hold line, but I had no issues with the directory system or with the customer service agent once I got there. One thing I appreciated is that the automated part of the phone call is incredibly streamlined. I didn't have to listen through endless options and menus. Apple has a lot of products, so I could easily envision a lot of long lists telling me to press 1 for this and press 2 for this, but that proved not to be necessary. 

This is because Apple has automated its intake process with an AI voice assistant. It asks you a few questions to get you to the right department and then once you get over there quickly narrows down your problem. Then you end up in line to speak to the applicable care lesson. It only took me a little over two minutes to get to the queue line which also was impressive given how many different reasons people could have for calling Apple. 

In fact, a lot of people likely call Apple, which makes their customer service even better. I could easily spend half an hour on the line with Apple and wouldn't be surprised. People could call about their iPhones, watches, tablets, mp3 players and other products. They could also call about synching and billing issues, not to mention the app store, ebooks and media files. Despite this, they offer pretty decent customer service. 

When I first called, the voice agent said, "I’m an automated system that can help you. In a few sentences, tell me what I can do for you today." I responded,  “Help synching my Apple watch.” It then told me, "Okay, I will get you right over to our technology and support department." Then it asked me to confirm my identity by sending a message to my devices, which I did. 

It then asked me, "If you are calling about an Apple order, say yes. Otherwise, tell me what you are calling about." I answered "Apple Watch" and it asked if I was calling about my gold watch, which I responded I was.  It then told me to wait for an Apple support advisor and let me choose the type of music that I wanted to listen to. I was on hold for about six minutes, but did get to an agent who was able to help me troubleshoot my synching problem. 

Based on this call, I'm comfortable recommending AppleCare's customer service line. The efficiency of its intake system and competency of its agency made for a positive overall experience.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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