Google Customer FAQ

If you can't sign in due to two-factor authentication and no longer have access to the phone number, you can try using the backup options provided during the setup, such as backup codes, a secondary email, or an authenticator app. If those aren't available, follow the account recovery process to regain access. Ensure to provide as much information as possible to verify your identity.

To purchase more email storage for your Gmail account, you can upgrade to Google One, which offers additional storage options that are shared across Google services. Visit the storage settings in your Google Account, where you can review your current storage usage and select a plan that suits your needs. Follow the prompts to complete your purchase.

If your Google One service is suspended for "non-payment," it's possible there may be a billing issue or a delay in the payment processing between T-Mobile and Google. Check your account details with T-Mobile to ensure the payment is processed correctly. Also, verify that your Google One subscription is active under your Google account. Sometimes, logging out and back into your account can refresh the status. If the issue persists, please refer to the most up-to-date contact information available on this page to reach Google directly for assistance.

To recover a hacked Gmail account, visit the Google Account Recovery page. Follow the prompts to verify your identity, which may include answering security questions or using recovery email addresses and phone numbers. Once you've verified your identity, you can reset your password. It's important to choose a strong, unique password that you haven't used before. After regaining access, review your account settings, enable two-factor authentication, and check for any suspicious activity to help secure your account in the future.

If you've paid for additional storage but are still experiencing issues with sending or receiving email, it may be due to a different problem unrelated to your storage capacity. Check your spam folder, ensure your email settings are correct, and verify that there are no service outages in your area. If everything seems fine, we recommend reviewing your account settings or recent activity for any anomalies.