Updated

Roku Customer FAQ

Top Answers & How-to Guides

What is Roku's Phone Number?

The question we are asked most often is about how to talk to Roku customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I manage or cancel my Roku subscription?

Roku is a Smart TV OS brand known for streaming products. You need a Roku account for activation and access to apps like Netflix. To...

How do I create a Roku account?

Roku offers online access to entertainment on multiple channels for your smart TV. Setting up your device requires creating a Roku...
Ask any question you have about Roku customer service, get an answer now.

Recent Roku Customer Questions

How do I get a refund if i never received my device

To request a refund for a device you never received, visit the "Order History" section in your Roku account. From there, locate the order related to the undelivered device. Follow the prompts to initiate a refund process. Make sure to provide any necessary information regarding the order and delivery issue. If your order is eligible for a refund, it will be processed according to Roku's policy.
Asked Oct 14, 2024 11:53 PM

If I have Paromont Plus through Roku? Is that the full package or will that cost more?

If you subscribe to Paramount Plus through Roku, you will have access to all the content included in your selected Paramount Plus subscription plan. If you want additional features or content beyond your current plan, it may cost more.
Asked Jul 3, 2024 11:18 PM

I want to set up a Roku account but not include my credit card information

When setting up a Roku account, you might be prompted to enter credit card information. However, it's possible to skip this by selecting the "Skip, I'll add later" option during the setup process.
Asked Jun 24, 2024 11:45 PM

How do I speak to roku customer service over the phone?

To contact Roku customer service over the phone, you'll have to click the link available on this page. This link will take you to the most up-to-date contact information available for Roku. Always ensure that you have your device and account information at hand to offer Roku a clear understanding of your issue, making the help process smoother and quicker.
Asked Jun 10, 2024 8:16 PM

I cannot get into my account, even with changing the password

We're sorry to hear that you're having trouble accessing your Roku account. Ensuring that you've correctly entered your username and password is important. Keep in mind that passwords are case-sensitive. If you continue having problems after checking these, it's possible that a temporary glitch is occurring, so try logging in after a few minutes. If it still doesn't work, you can reset your password again, make sure to check your spam folder if the reset email does not appear in your inbox. If all else fails, utilize the link to the most up-to-date contact info on this page to get in touch with Roku support for assistance.
Asked Jun 6, 2024 4:11 AM

Help me with my Roku customer service issue

Remote Control

How Do I Reconnect My Remote to My Roku TV?

If your Roku remote has stopped working, you may be able to get it working again by reconnecting it to your Roku player. To do so,...

Payment Methods

How Do I Change My Payment Method on Roku?

If you have Roku and you need to change the way you make your Roku payments, it's easy to change the form of payment you use. You can...

Amazon Prime

Where Do I Get My 5-Digit Amazon Prime Pin on Roku?

Finding and/or resetting your Amazon Prime Video 5-Digit PIN on a Roku device is not difficult thanks to the simplicity of navigating...

Account Management

How do I manage or cancel my Roku subscription?

Roku is a Smart TV OS brand known for streaming products. You need a Roku account for activation and access to apps like Netflix. To...

How do I create a Roku account?

Roku offers online access to entertainment on multiple channels for your smart TV. Setting up your device requires creating a Roku...

How do I recover my Roku account?

To reset your Roku account password, you can do so easily by visiting the Roku website and clicking "Sign In," then "Forgot Password."...

Refunds

How do I get a refund on Roku?

To obtain a refund from Roku, items must be returned within 30 days of purchase. Subscriptions are non-refundable. To initiate a return,...

Connection Issues

Why does my Roku keep losing the connection?

To connect your Roku device to the internet, follow the step-by-step Guide provided by Roku. If you're experiencing connection issues,...

Device Support

How do I get device support for my Roku?

When your Roku device stops working, you want to get it back working as quickly as possible so you can enjoy watching shows again....

Offline Usage

Can I use Roku without an internet connection?

No, an internet connection is required to use Roku. Roku streaming devices are designed to provide access to a vast array of streaming...

Product Comparison

What is the difference between Roku Express and Roku Streaming Stick?

The main difference between Roku Express and Roku Streaming Stick lies in their design and functionality. Roku Express is a compact...

International Usage

Can I use Roku outside of the United States?

Yes, Roku can be used outside of the United States. Roku devices are designed to work internationally, allowing users to stream their...

Video Formats

What are the supported video formats on Roku?

Roku supports a wide range of video formats to ensure versatility in streaming options. The supported video formats on Roku include...
We look to the Roku issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Roku issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated