How Do I Reconnect My Remote to My Roku TV?
If your Roku remote has stopped working, you may be able to get it working again by reconnecting it to your Roku player. To do so, you must first determine whether you have the standard Roku remote or the enhanced remote. The reconnecting procedure involves turning the player off and on again and replacing the remote's batteries.
Once you sign up for Roku's service, you receive a Roku remote to use to navigate the service. Sometimes, unfortunately, the remote stops working. When that happens you need to reset the remote to reconnect it to your Roku device. Keep reading to learn how.
Identifying the Type of Remote You Have
Roku sends its customers one of two types of remote. One is the standard IR remote, which you need to point more or less directly at the Roku player to use. The other type is the enhanced remote, which will work pretty much no matter what direction you point it in. If you aren't sure which one you have, look in the battery compartment. The enhanced remote will have a pairing button there.
Reconnecting Your Standard Roku Remote
If you have a standard remote, take these steps:
- Take the batteries out of your remote.
- Unplug your Roku player.
- Wait 5 seconds.
- Plug it back in.
- Turn on the TV.
- Once the Roku logo appears on the TV screen, put new batteries in the battery compartment if you haven't changed them in a while. If you don't have new ones, you can reuse the old ones.
- Aim the remote at your Roku player.
- Push any button on the remote. The connection process will start automatically.
Reconnecting Your Enhanced Remote
If you have an enhanced remote, take these steps:
- Remove the batteries from your remote.
- Unplug the Roku player.
- Wait 5 seconds.
- Plug it in again.
- Turn on the TV.
- Put them back in, or replace them with new batteries if you haven't changed them in a while, once the Roku logo appears.
- Press the pairing button in the battery compartment.
- Hold it until the pairing light starts flashing. A message will appear on the TV screen that says "Pairing remote…"
- Wait until a new message says the process is complete before you move the remote.
Contacting Roku
If you need any help, contact Roku customer support. You can reach it by phone, chat, email, or help forum.
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