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Redbox Customer FAQ

Top Answers & How-to Guides

How do I Contact Redbox Customer Service?

The question we are asked most often is about how to talk to Redbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What do I do if there's an overcharge on my Redbox account?

Redbox is a great company for movie rentals and video-on-demand. If you experience an overcharge on your account, follow these steps:...

Can I reserve a movie ahead of time at Redbox?

Yes, you can reserve a movie ahead of time at Redbox. Redbox offers a convenient online reservation system that allows you to reserve...
Ask any question you have about Redbox customer service, get an answer now.

Recent Redbox Customer Questions

Hi, I rented some DVDs about a week and a half ago and I haven’t returned them since now the daily fees gone up can I purchase the three movies and the money for each day go towards buying the DVDs?

Redbox automatically charges a daily rental fee for each day a DVD is kept beyond the initial rental period. If DVDs are kept long enough, they will eventually be auto-purchased, at which point you own them. The total amount charged will include the accumulated rental fees up to the purchase price.
Asked Jul 28, 2024 10:59 PM

How do I get refund for a non working DVD if I've already emailed Redbox and they're not replying with assistance

We're sorry to hear about your situation. While you've already emailed Redbox, please ensure you've provided the necessary details. This includes the exact issue with the DVD, rental location, and any error messages seen. If you don't receive a reply within 48 hours, check your email's spam or junk folder. In case the issue persists, we recommend using the contact link on this page. It provides the most current ways to reach Redbox's customer care. Remember to always keep a record of your communication for reference.
Asked Jun 19, 2024 4:01 PM

Redbox customer service number

For the most current Redbox customer service contact information, there is a link on this page you're viewing. You can use that to have your queries and concerns addressed promptly.
Asked Jun 19, 2024 3:27 PM

I got over charged for 3 DVD rentals

If you believe you've been overcharged for your Redbox DVD rentals, it might be due to the rental period exceeding the limit. Charges continue daily until the disc is returned or until the maximum rental period is reached. If you're sure you've returned your DVDs on time and still got overcharged, there could be an error. Please contact the Redbox Customer Service through their official contact page on the Redbox website. They will look into the transactions and help resolve any billing issues you may have. Always remember to return your rentals to avoid extra charges.
Asked Apr 24, 2024 10:20 PM

My card was overcharged and I want my refund

We're sorry to hear about your overcharge. Typically, Redbox automatically issues a refund to your original form of payment if you were overcharged. It can take 3 to 10 business days for the refund to appear on your statement, depending on your bank's processing times. If after this period your refund is still not reflected, we recommend contacting your bank for more information. If they cannot resolve your issue, please provide them with your Redbox transaction details for further investigation.
Asked Apr 23, 2024 1:35 PM

Help me with my Redbox customer service issue

Promo Code Issues

What Do I Do If My Redbox Promo Code Does Not Work?

Customers enjoy the convenience and value of renting movies from Redbox. When your promo code doesn't work, you want to resolve the...

Can I use a Redbox promo code more than once?

No, you cannot use a Redbox promo code more than once. Each promo code is typically limited to one use per customer. Once you have...

Lost Case Situations

What Do I Do If I Lost the Case on My Redbox Order?

When in doubt call Redbox customer service. However, you also have the option of skipping the call and going to a Redbox kiosk and...

What Do I Do If I Lost the Movie Case for the Redbox Dvd?

Redbox is a movie and video game rental service that uses kiosk machines in locations such as supermarkets, convenience stores, and...

Stuck Disc

What Do I Do If the Redbox Movie I Tried to Return Is Stuck in the Machine?

Redbox is a movie and video game rental service that uses kiosk machines most commonly found in places such as supermarkets, convenience...

Refunds and Overcharges

How Do I Get a Refund from Redbox?

If you rented a DVD or Blu-ray disc from Redbox and it is not working properly then there are some things you should do first before...

What do I do if there's an overcharge on my Redbox account?

Redbox is a great company for movie rentals and video-on-demand. If you experience an overcharge on your account, follow these steps:...

Return Process

How Do I Return My Movie to Redbox?

Returning your movie to redbox is easy with these helpful tips.

Can I return a movie to any Redbox location?

Yes, you can return a movie to any Redbox location. Redbox offers convenient flexibility with its return policy. Whether you rented...

DVD Damage

How to notify Redbox if a DVD is damaged?

If you rented a DVD and brought it home only to find out it was damaged, Redbox has several courses of action to get your money back,...

Rental Duration

How long can I keep a rental from Redbox?

You can keep a rental from Redbox for a maximum of 1 day (24 hours) before it needs to be returned. Redbox charges a daily rental fee,...

Video Games

Can I rent video games from Redbox?

Yes, you can rent video games from Redbox. Redbox offers a wide selection of video games for multiple platforms including Xbox, PlayStation,...

Non-return Consequences

What happens if I don't return my rental to Redbox?

If you don't return your rental to Redbox, a late fee will be charged to your account. The standard rental period is usually one day,...

Reservations

Can I reserve a movie ahead of time at Redbox?

Yes, you can reserve a movie ahead of time at Redbox. Redbox offers a convenient online reservation system that allows you to reserve...
We look to the Redbox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Redbox issues reported to GetHuman
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