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Hulu Customer FAQ

Top Answers & How-to Guides

What is Hulu's Phone Number?

The question we are asked most often is about how to talk to Hulu customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create an Account on Hulu?

This GetHuman guide walks potential Hulu customers through the signup process, as well as adding, editing, and removing viewing profiles,...

How Do I Update My Payment Information on Hulu?

You can update your payment information on Hulu whenever you want. If Hulu bills you directly, you can update your payment information...
Ask any question you have about Hulu customer service, get an answer now.

Recent Hulu Customer Questions

My hulu just went off and replaced with an add asking me if i want to sign up, I already have an account. What happened

Sometimes, Hulu may log you out unexpectedly. Try signing back into your account with your existing credentials. If you continue to experience issues, it might be helpful to restart your device or check for any app updates that need to be installed.
Asked Jul 9, 2024 2:10 AM

My June bill was paid twice, once via paypal and once from my checking account. Plz advise how I can use one of those for July.

To resolve duplicate payments, contact Hulu's customer service team to discuss applying one of the payments to your July bill or arranging a refund.
Asked Jun 25, 2024 4:59 PM

The record function is not working

We're sorry to hear you're having trouble with the record function. First, ensure that you are subscribed to a plan that includes the Cloud DVR feature. If you are, try clearing the cache and cookies of your device, as temporary data might cause performance issues. Also, make sure your device's software and the Hulu app are up to date. If the problem persists, try uninstalling and reinstalling the Hulu app. Please remember that shows and ads play back simultaneously when using the Cloud DVR function, and some shows may not be recordable due to streaming rights.
Asked May 23, 2024 2:21 PM

I'm home and not able to watch live TV because it says I'm not home

This issue generally happens if Hulu doesn't recognize your current location as your Home network. Hulu's Live TV subscription requires to be occasionally verified at the home location you set during the subscription setup. To solve this issue, you can try to clear your browser or app cache or restart your device. If you recently moved, you would need to update your Home location in the account settings. Remember, you can do this only four times a year. If these don't work, there could be a problem with your IP address, for which you may need to contact your internet service provider.
Asked Apr 25, 2024 7:06 PM

Keep getting charged and account cancelled over a year ago

We're sorry for the inconvenience. Charges should cease once you've cancelled your Hulu subscription. It's possible there may have been an error or your cancellation was not processed correctly. Since we cannot access your personal account details, we recommend double-checking your Hulu account status to ensure that your subscription has indeed been cancelled. Keep in mind that you may also have subscribed through a third-party platform (like Amazon, Roku, or Apple) from which you may still be getting charged. If this doesn't resolve the issue, you'll need to communicate with Hulu's customer service team directly to sort out any billing issues.
Asked Apr 15, 2024 7:14 PM

Help me with my Hulu customer service issue

Gift Cards

How Do I Send Someone a Hulu Gift Card?

Gift cards usually don't come to mind when people mention Hulu, but it is possible to purchase and deliver a Hulu gift card to someone...

What Do I Do If My Hulu Gift Card Balance Won't Load?

Hulu gift cards are a great way to save money on a streaming subscription, but there are some restrictions. You won't be able to use...

How Do I Check the Balance on My Hulu Gift Card?

If you have a Hulu gift card, you may want to check the remaining balance on it. Hulu does not provide any direct method of checking...

How Do I Request a Refund to a Gift Card from Hulu?

If you paid for a Hulu subscription with a gift card and got charged for something you didn't want, you probably want to get a refund...

How Do I Buy a Gift Card from Hulu?

If you want to buy a Hulu gift card for someone, even yourself, you have a lot of options. You can buy a digital gift card from Hulu's...

How Do I Use My Hulu Gift Card for My Purchase?

If you were given a Hulu gift card, you can easily use it to set up a new account. It will remain active until the card's balance is...

Streaming Services

What Are the Best Streaming Services for My Family?

Hopefully this information is helpful in guiding you to a streaming service that meets your family's needs. Most streaming services...

Hulu, Neflix, Disney+ or Prime? What Are the Best Streaming Sites?

Streaming services vary widely in programming, cost, and services. Careful consumers should understand their household needs before...

Refunds

How Do I Get a Refund from Hulu?

Hulu handles the majority of refunds to their discretion, so no action is needed on your part and refunds appear within five days....

Account Management

How Do I Create an Account on Hulu?

This GetHuman guide walks potential Hulu customers through the signup process, as well as adding, editing, and removing viewing profiles,...

How Do I Update My Payment Information on Hulu?

You can update your payment information on Hulu whenever you want. If Hulu bills you directly, you can update your payment information...

How Do I Recover My Hulu Account?

Learn how to recover your Hulu account quickly.

How do I dispute a charge on Hulu?

If you are seeing multiple charges on your Hulu account, it could be due to an authorization hold from adding another payment method,...

How Do I Fix My Hulu Download and Buffering Problems?

How do you go about fixing the buffering and downloading errors? There is a simple guide on how to fix your Hulu issues by following...

How Do I Regain Access to My Hulu Account If I'm Locked Out?

Hulu offers movies, live TV, and original content through a subscription. If locked out of your account, visit the Hulu website, click...

How Do I Upgrade or Downgrade My Hulu Account?

If you have subscribed to Hulu, you have the option of customizing, upgrading, and downgrading your subscription. There are several...

Billing Issues

What Do I Do If I Was Overcharged by Hulu?

This article discusses what to do if you get charges from Hulu that you do not believe are appropriate. A troubleshooting guide is...

Devices

What devices can I stream Hulu on?

You can stream Hulu on various devices to enjoy your favorite shows and movies. Hulu is compatible with popular streaming platforms...

Cost and Features

How much does Hulu cost?

Hulu offers different subscription plans tailored to meet various needs. The base plan, known as Hulu (ad-supported), costs $5.99 per...

Can I watch live TV on Hulu?

Yes, you can watch live TV on Hulu. Hulu + Live TV offers over 75 live and on-demand channels including news, sports, and entertainment....

Does Hulu have commercials?

Yes, Hulu offers both commercial and commercial-free plans to cater to different viewer preferences. With the commercial plan, viewers...

Can I download shows and movies on Hulu?

No, as of now, Hulu does not offer the option to download shows and movies for offline viewing. While Hulu provides a vast library...

How many profiles can I have on my Hulu account?

You can have up to six profiles on your Hulu account. Each profile can be personalized, allowing individual users to have their own...

Does Hulu offer a free trial?

Yes, Hulu offers a free trial for first-time subscribers. With the free trial, users can enjoy Hulu's streaming services and explore...

Can I watch Hulu outside of the United States?

No, currently Hulu is only available to stream within the United States. Due to licensing agreements and content restrictions, access...
We look to the Hulu issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Hulu issues reported to GetHuman
FAQ Table of Contents

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