Redbox Customer Service Issues

Upon receiving the DVDs, "F9: The Fast Saga" and "Space Jam," my family and I visited Winn-Dixie. Unfortunately, my daughter misplaced the DVDs while shopping, causing us to lose track of them. "Space Jam" was a second-hand rental, and "F9" was initially planned as a one-night rental. I kindly request that "F9: The Fast Saga" be considered as a second-hand purchase from RedBox, instead of charging me for an extended rental period that did not occur. In my experience as a customer service professional, a second-hand purchase would be a fair resolution for all parties involved, as it ensures the quality of the DVD and avoids potential playback issues. I have encountered faulty discs in the past with rental copies. I urge you to address this matter promptly and adjust the one-night rental fee to a single second-hand purchase, typically priced between $5 and $8.

Hello, I am reaching out about an issue with a recent movie rental. On December 26th, we rented a movie that unfortunately did not play at all. Today, we rented the same movie only to find out that it was the exact same disc that had previously failed to work. The number on the back of the cover is RDBX00728, and the disc code is [redacted]96. I had reported the initial disc as damaged over the phone after the first rental, so it is disappointing to have received the same faulty disc again. I believe a refund is justified in this situation as we should not have to pay for a movie that we were unable to watch.

Unfortunately, due to the snowstorm in Maynardville, I was unable to return the rented movies, Gremlins and The Conjuring 3, on time. The roads were too dangerous for me to venture out for four days. I only have one person who can drive, and they avoid risky road conditions like these for safety reasons. I am requesting a one-day extension on the rental period for each movie, as I believe it would have been returned promptly if not for the weather circumstances. I had a free rental available, so I only had two days left on each movie before the storm hit. Adjusting the return date by one day for each movie would be greatly appreciated. Thank you for your understanding.

I received a bill from Redbox for over $35, claiming I had not returned the movie "Cry Macho" which I rented and later purchased for $5.99. Despite my efforts to resolve the issue, they insisted it was not returned based on the barcode. After multiple calls, they agreed to refund $15.99 of the charges. I was never notified about the late return, only discovering it because of the credit card charge. I’m frustrated by this experience as I believed I had bought the movie. Disappointed with Redbox’s customer service, I won’t be using their services again. I urge them to improve their communication with customers regarding late returns. My account details are unavailable, and I reside in Jeffersonville, Indiana. The lack of notification from Redbox led to an unexpected financial inconvenience. Thank you.

I mistakenly returned a movie from my public library in a Redbox case. I encountered multiple issues when I called customer service regarding the retrieval of a replacement disc. The first two representatives appeared clueless and could not assist me effectively. The second representative was particularly unhelpful, giving incorrect instructions and even putting me on hold before finally guiding me correctly. Throughout the calls, I faced unresponsiveness and incorrect information, leading the process to take over 45 minutes and causing frustration. The lack of clarity and the possibility of double charges on my card due to errors at the kiosks further added to my disappointment. I plan to file a complaint about the poor service and the inconvenience I experienced.

I made reservations for two movies through the Redbox app at 10:42 PM on July 31 with transaction [redacted]47. However, I encountered issues while trying to pick them up using my play pass on my phone. This resulted in my husband renting the movies on his account because I couldn't cancel my reservation. When attempting to reach customer service for assistance, I was unsuccessful in getting help. As a result, I am now facing charges for movies I couldn't access. I need guidance on how to proceed and would appreciate a refund for the amount owed to me.

On 9/3/22, I rented two movies - "Jurassic World Dominion" and "The Bad Guy's" from Redbox. I have a history of promptly returning movies on my account. Unfortunately, on the same day, I was involved in a severe accident and only regained consciousness in the hospital two days later. I learned that a DUI driver had hit me and fled the scene, causing significant damage to my car. The car caught fire, but kind witnesses rescued me before it was fully engulfed. I have just been discharged from the hospital and saw Redbox's email about the rented movies in my car that is now 85% burned and destroyed. Given my current financial situation after this incident, I kindly request assistance in addressing whether I will still be charged for the movies. Please reach out to me as I am struggling financially. Thank you for your understanding.

I was charged $36.00 for a rental of "Mechanic: Resurrection" that I partially returned on 3/01/23. The kiosk I rented it from was located at [redacted] Franklin Pike. I tried to return it near my residence at [redacted] Seminole Avenue, Nashville, TN [redacted], but the Walgreens kiosk on Nolensville Pike had been removed earlier that day. I have no transportation, so I walked to several locations to return it, but they had all been removed. I understand your business is closing, but taking all the return machines and still charging customers is unfair. It has put me in a difficult situation, and I am not happy. Additionally, the customer service number is disconnected. I demand a refund or I will dispute the charge with my bank.

I rented "Beast" and "The Dark Tower," but neither disc played. I returned them the next day after contacting Redbox for which they gave me two one-night rentals. However, I still got charged $10.53 without being able to watch any of the movies due to scratches. It's unfair to be charged twice for something I couldn't even view. I would appreciate a refund to my original card, Jesse D. Cash App, ending in [redacted]. Thank you.

I was gifted a $50 Redbox eGift card by my daughter for my 75th birthday. Unfortunately, after setting up an account and trying to use the card on redbox.com for streaming videos, I realized it can only be used for kiosk rental DVDs. Since my family only streams entertainment and does not have a DVD player, I am requesting that the eGift card be transferred back to my daughter, who has an account with redbox.com using the email [redacted] She frequently rents DVDs for my grandchildren to watch.

I purchased Black Adam during its early release, watched it twice, and assumed it would be corrected automatically. However, when I checked a week later, the movie was no longer available on the app. I paid for the movie, not a rental, and I've waited patiently for it to be resolved. I feel like I've given enough time for this issue to be fixed. I am disappointed to have been charged over $20 for something that I believed I owned. I don't want the movie anymore; I simply want a refund. In my opinion, this situation feels like a dishonest act from your company.

Subject: Issue with Star Sports Hindi Channel Link Hello Redbox Service Team, I'm reaching out to inform you that the link to the Star Sports Hindi channel on your platform seems to be malfunctioning. Despite attempting to access it on different devices, I consistently encounter an error message, impeding my ability to view the channel's content. As a loyal subscriber, I kindly ask for your swift assistance in addressing this technical hiccup. It would be greatly appreciated if you could rectify the link allowing myself and other Hindi-speaking sports fans to continue enjoying the channel. Thank you for looking into this. I anticipate your timely response and a speedy resolution. Regards, [Channy]

Subject: Urgent Request Regarding Star Sports Hindi HD1 Link Dear Redbox Technical Team, I hope you are doing well. I am reaching out to bring to your attention an issue regarding the Star Sports Hindi HD1 link on your platform. Whenever I try to play the content, I am faced with an error message ("can't play this link"). As an avid sports enthusiast, I heavily rely on Redbox for a variety of content. The absence of the Star Sports Hindi HD1 link is quite disappointing as it deprives me of the opportunity to enjoy Hindi commentary during sports broadcasts. I kindly ask for your swift attention to this matter in order to address and rectify the link promptly. I would sincerely appreciate any updates on the steps being taken to resolve this issue. Thank you for your time and for addressing this matter promptly. Best regards, Channy

I recently rented the movie "Uncharted" along with other films, all of which played well and were returned promptly. Upon attempting to clean the "Uncharted" disk, I discovered deep scratches preventing it from functioning properly. I have since returned it to the kiosk and am reaching out to request a refund for the rental.