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Kroger Customer FAQ

Top Answers & How-to Guides

What is Kroger's Phone Number?

The question we are asked most often is about how to talk to Kroger customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Kroger Account Number?

As a Kroger Plus rewards member, keeping track of your account number helps you monitor spending, access deals and promotions, and...

Is It Possible to Merge Two Kroger Accounts?

When members of the same household have separate Kroger loyalty rewards accounts, merging them can help families earn rewards faster,...
Ask any question you have about Kroger customer service, get an answer now.

Recent Kroger Customer Questions

Who serves as Customer Relations Director? Where can I locate a phone number or email address?

We're unable to provide specific names of individuals serving in certain roles within Kroger due to privacy concerns. As for contact information, we can't directly give out phone numbers or emails. However, there's a link for the most up-to-date contact details of Kroger right here on this page you're viewing.
Asked Jun 19, 2024 8:10 PM

i was overcharged for something paid 199 for 6 half gallons milk when ad said 129

We're sorry to hear that you faced this issue. While we don't directly handle such situations, Kroger's standard procedure is to correct any pricing inaccuracies. It's recommended to bring your receipt and the ad displaying the lower price to the customer service desk at the Kroger store where you made the purchase. They should be able to help you resolve the discrepancy and refund the difference.
Asked Apr 21, 2024 12:14 AM

WHY IS MONTHLY STATEMENT NOT BEING MAILED OUT?

Kroger may not mail out monthly statements for various reasons. It's possible that you may be subscribed to their paperless billing system, where statements are sent through email rather than direct mail. Or it could be due to a system error or an issue with your mailing address. Each situation is unique, so it's important to directly discuss the issue with a Kroger customer service representative. They will be able to access your individual account details and provide the most accurate information.
Asked Apr 19, 2024 11:27 AM

Hello, I need information about health care benefits for employees

Kroger offers a comprehensive health care plan to its eligible employees. These benefits typically include medical, dental, and vision coverage. In addition to traditional health insurance, Kroger also offers preventive care, urgent care, and emergency services, as well as telemedicine services. There might also be options for wellness programs, pharmaceutical discounts, and additional health-related support. Please note that the specifics might vary depending on your location and role within the company. Enrolled employees will have access to detailed information regarding these benefits through the company's internal portal or HR department.
Asked Apr 3, 2024 5:41 PM

How do I find out about my profit share and 401 k accounts from previous employment with Kroger?

For information about profit share and 401(k) accounts from previous employment with Kroger, you need to contact Vanguard, Kroger’s 401(k) accounts administrator. They would be able to provide you with detailed information about your account balance, contributions, and any profit-sharing benefits that you earned while employed with Kroger. Please ensure you have your employee numbers, dates of employment, and other personal identification information at hand for authentication.
Asked Apr 1, 2024 6:11 PM

Help me with my Kroger customer service issue

Account Management

Where Can I Find My Kroger Account Number?

As a Kroger Plus rewards member, keeping track of your account number helps you monitor spending, access deals and promotions, and...

Is It Possible to Merge Two Kroger Accounts?

When members of the same household have separate Kroger loyalty rewards accounts, merging them can help families earn rewards faster,...

How Do I Transfer a Kroger Gift Card to Another Account?

You can transfer a Kroger gift card to another account. Go to the Kroger website and log in to your account. Visit My Account and Account...

How Do I Unlock My Kroger Account?

Contact customer service if you need help getting back into your Kroger account. Kroger requires that you call or email them before...

Delivery Issues

How to Report an Issue with Kroger Delivery?

Log in to your Kroger account if you have a problem with your Kroger delivery. Select My Account. Choose Orders from the menu. Select...

How Do I Complain to Kroger About a Late Delivery?

Call the number on your receipt or visit the company's website for more information to file a complaint with Kroger customer service....

What Should I Do When Kroger Delivery by Usps Is Missing?

When your Kroger USPS delivery doesn't arrive as scheduled or goes missing, you have a couple of options available. You can call the...

Gift Cards

If I Don't Claim an Kroger Gift Card, What Happens?

Kroger gift cards are a great way to give someone shopping power. However, there is always the possibility that the recipient will...

Policies

What is Kroger's return policy?

Kroger's return policy allows customers to return most items within 30 days of purchase, accompanied by a receipt. Items must be in...

What is Kroger's policy on expired or damaged products?

Kroger prioritizes the safety and satisfaction of our valued customers. Our policy on expired or damaged products is aimed at ensuring...

Payment Methods

What are the accepted payment methods at Kroger?

At Kroger, we strive to provide our customers with convenient and hassle-free payment options. We accept a wide range of payment methods...

Loyalty Program

Does Kroger offer a loyalty program?

Yes, Kroger offers a loyalty program called Kroger Plus Card. This free program allows customers to access special savings and discounts...

Online Services

Does Kroger offer online grocery pickup?

Yes, Kroger does offer online grocery pickup. This service, known as Kroger ClickList, allows customers to conveniently shop for groceries...

Can I redeem digital coupons at Kroger?

Yes, you can redeem digital coupons at Kroger. Kroger offers a user-friendly digital coupon program that allows shoppers to easily...

Benefits of Account

What are the benefits of creating a Kroger account?

Creating a Kroger account offers numerous benefits for shoppers. Firstly, it provides access to exclusive digital coupons, personalized...

Pharmacy

Does Kroger offer a pharmacy?

Yes, Kroger offers a comprehensive pharmacy with a wide range of services. Our in-store pharmacies provide convenient access to prescription...
We look to the Kroger issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kroger issues reported to GetHuman
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