How Do I Complain to Kroger About a Late Delivery?

Call the number on your receipt or visit the company's website for more information to file a complaint with Kroger customer service. Be prepared to give your name, address, phone number and email address. Explain the issue clearly and politely, providing relevant order information, such as the date and time of delivery. Request compensation or a resolution if necessary. Follow up on the complaint if you do not receive a timely response from customer service.

You can complain about a late delivery if you're unhappy with how Kroger handled your order. The first step is to contact the store where you placed your order. It can help you resolve any issues and correct mistakes during the ordering process. Sometimes, Kroger employees don't deliver orders on time. So, how do you go about dealing with this issue? Here are the steps to complain to Kroger about late delivery.

Contact Kroger Customer Service

If you have an issue with a Kroger product or service, the first thing to do is to see if the company has a customer service phone number or email address you can contact. You can find this contact information on its website.

Explain the Issue Clearly and Politely

When complaining about a late delivery from Kroger, be polite and explain the situation clearly to get the best results possible. Here are some tips to keep in mind:

Be polite. If the issue is not resolved after your first contact with a manager, ask to speak with a manager of a higher authority than the previous one you dealt with.
Explain the situation as clearly as possible. Be sure to state exactly what happened and why you're dissatisfied with the results. This makes it easier for the support to identify the problem and help you solve it.
Know that Kroger may not solve your problem right away. Be patient and wait until you speak with someone higher up if you can't resolve your issue immediately.

Provide Relevant Order Information

Kroger may need more details about your complaint to give it the attention it deserves. The information it needs to complete this request is as follows for online requests:

Your name, phone number and order number
The date of the order
The date of delivery
The reason for the request (late delivery, order not delivered)

Request Compensation or a Resolution

If you are shopping for groceries and find that the delivery service has not arrived with your order, you should contact Kroger to request compensation for the inconvenience. It will usually offer one of two solutions — a credit toward your next order or a refund for the value of the order. You can also ask if it can make a special effort to ensure this doesn't happen again.

Follow Up on the Complaint If Necessary

You can follow up with a call or email to ensure a representative is aware of this issue if you already complained to Kroger's customer support.

Why does GetHuman Write How-to Guides for Kroger Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Kroger in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Complain to Kroger About a Late Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.