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Instacart Customer FAQ

Top Answers & How-to Guides

What is Instacart's Phone Number?

The question we are asked most often is about how to talk to Instacart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I customize or make special requests for my order on Instacart?

Yes, Instacart allows customers to customize and make special requests for their orders. During the ordering process, customers have...
Ask any question you have about Instacart customer service, get an answer now.

Recent Instacart Customer Questions

Why am I receiving a text message from instacart about an order I never placed and the order is being dlivered to my old address?to my old a

If you’re receiving text messages about an order you didn’t place, it’s possible someone may have used your account or contact information by mistake. Check your account for unauthorized orders, change your password, and contact Instacart immediately to report the issue and secure your account.
Asked Jul 10, 2024 12:09 AM

Account recovery when I forgot my old phone number

If you've forgotten your old phone number and can't access your Instacart account, you can still recover it using your email address. Go to the login screen and click on 'Forgot your password'. Then, enter your email address associated with your Instacart account. You'll then receive an email with a link to reset your password. After setting a new password, you can log in using that new password along with your email address. Additionally, please reach out to the Instacart customer service for any additional help with account recovery.
Asked Apr 10, 2024 12:57 PM

Why does everything I try to access redirect to the help topics page

This typically occurs when there are issues with your account or internet connection. Ensure you are properly logged into your Instacart account, and that your internet connection is stable. Clearing your browser's cache and cookies, or trying a different web browser can also help. If you're using the app, make sure it's updated to the latest version. If the issue continues, it might be a problem at Instacart's end. Try again after a short while. If the problem persists, get in touch with Instacart's support team.
Asked Apr 7, 2024 9:34 PM

missing items ordered 6 duraflame logs and only received 1

We're sorry to hear about the missing items from your order. If you have not received some of your items, you can report the issue directly in the Instacart app. Go to the Help section, select the order that's missing items, and then report the missing items. Instacart will typically refund you for the items that were not delivered. If necessary, you may also opt to reorder those items. Keep in mind, availability may vary depending on your local store's stock.
Asked Mar 24, 2024 9:40 PM

how do i get a copy of my contract as a shopper

As a shopper with Instacart, your agreement should have been made available to you when you first signed on. If you need another copy, you can find this information directly in your Instacart Shopper app. You need to go to your profile and then to the documents section. There, you will find shopper agreements and other important documents to review. Be sure to follow any specific instructions to download or print your contract. If it's not available, please reach out directly to Instacart's support.
Asked Mar 13, 2024 4:31 PM

Help me with my Instacart customer service issue

Refunds and Returns

How do I get a refund from Instacart?

If there's an issue with your Instacart order, you may be eligible for a refund. To start the process, go to the "Your Orders" page,...

What is Instacart's return policy?

Instacart's return policy aims to ensure customer satisfaction. If you're unsatisfied with your order, you can initiate a return within...

Order Issues

How do I report a problem with my Instacart order?

Instacart offers quick delivery services, but issues can arise with orders. To report a problem, go to the "Your Orders" section, find...

Service Overview

How does Instacart work?

Instacart is an on-demand grocery delivery service that seamlessly connects customers with personal shoppers. To utilize the service,...

Payment Methods

What payment methods does Instacart accept?

Instacart accepts various payment methods to provide flexibility and convenience to its customers. You can pay for your orders using...

Coupons and Promos

Can I use coupons or promo codes on Instacart?

Yes, Instacart allows you to use coupons and promo codes to save money on your orders. You can easily apply coupons and promo codes...

Minimum Order

Is there a minimum order value on Instacart?

Yes, there is a minimum order value on Instacart. The minimum order value may vary depending on your location and the specific store...

Delivery Time

Can I schedule a specific delivery time on Instacart?

Yes, you can schedule a specific delivery time on Instacart. Once you have added all your items to the cart and proceeded to check...

Membership Fees

Are there any membership fees for using Instacart?

No, there are no membership fees for using Instacart. Instacart offers both a free option and a paid option called Instacart Express....

Alcohol Delivery

Do you deliver alcohol through Instacart?

Yes, Instacart does offer alcohol delivery in certain areas. However, availability may vary depending on local laws and regulations....

Customization

Can I customize or make special requests for my order on Instacart?

Yes, Instacart allows customers to customize and make special requests for their orders. During the ordering process, customers have...
We look to the Instacart issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Instacart issues reported to GetHuman
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