A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Sunday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 19 seconds.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Instacart below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Instacart phone number to document the phone system.
Here is how our research team describes the way the Instacart phone system greets you: Thanks for calling Instacart support. If you are a customer, please press 1. If you're a Shopper, please press 2. For all other calls, please stay on the line while we connect you with a representative.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Instacart's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Instacart support line.
Thanks for calling Instacart support. If you are a customer, please press one.
If you're a shopper, please press two.
Thanks for calling Instacart support line. Please stay on the line while we connect you with a representative.
This call may be monitored or recorded for quality per"
Excerpt from a call with Instacart
Saturday, January 6, 2024 5:37 PM
They may need the phone number on your account
"Thanks for calling Instacart support line.
Thanks for calling Instacart support. If you are a customer, please press one.
If you're a shopper, please press two.
For all other thanks for calling Instacart support line.
Please stay on the line while we connect you with a representative.
This call may be monitored or recorded for quality purposes.
Thank you for calling Instacart. You're through to Mary Anne.
Can you please give me your full name and phone number associated with your Instacart account?"
Excerpt from a call with Instacart
Thursday, April 4, 2024 6:56 PM
The first phone menu
"Thanks for calling Instacart support line.
For all other calls, please stay on the line while we connect you with a representative.
For all other calls, please stay on the line while we connect you with a representative.
Thanks for calling Instacart support. If you are a customer, please press one.
If you are a shopper, please press two."
Excerpt from a call with Instacart
Wednesday, June 19, 2024 11:47 PM
What are the hours and when should I call?
Instacart operates the call center for this 888-246-7822 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 6,310 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Instacart call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Instacart phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Instacart staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Instacart is Monday.The most busy day to call is Sunday, which averages 12% more phone calls by comparison.Again, this is based on a sample of 6,310 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Quietest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday, which is 193% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Instacart is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Instacart staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Instacart's support line is answered by an automated menu system. There was a long enough pause after it answered that I thought the call hadn't gone through. It also repeats itself a lot (for example, saying "thanks for calling Instacart" twice before giving menu options). It doesn't seem like it's set up well. Thankfully there are only a couple of menu options to choose from before it sends you to an agent.
Your options are customer support, shopper support, or stay on the line for all other questions. The first and third options seem to take you to the same place, so it's faster to press that button. An agent answered my call immediately and asked for the name and phone number on my account. After providing that, she was able to verify my account and answer my questions. If you select the shopper support option, the call just disconnects.
Calling this number was relatively painless and it's easy to get to a human agent. However, Instacart discourages customers from calling. They no longer list the number on their website. You're directed to their online help center or a chatbot. If you ask the bot for their number, it says they're an online business and therefore don't provide phone support. The bot may send you to a human after a while depending on your responses. Their support webpage mentions scheduling a call through the app, but I couldn't find a reliable method to get there. This is considered their main customer support number and is still listed on plenty of third-party websites. They do provide a dedicated support number for seniors, though (844-981-3433). Shoppers can only get support through the app.
Customers who called Instacart with complicated issues have complained about the lack of support. Agents can't escalate calls in any way. Instacart's main support option is its online help center. If you can't solve your problem over the phone, this is your best resource. The support link in the Instacart app opens a browser to this page. It has articles covering popular support issues, such as how Instacart works, signing up for their premium service, using coupons, and problems with your order. Contact information, including live chat, is only available if you're signed in to an account.
It's harder to get support if you don't have an account or can't log in. You can't access the online chat and phone support agents verify your information before anything else. Some may answer basic questions, but that's up to the individual agent. If you're stuck because of account issues, try contacting Instacart through social media. Customers report good results from Twitter (X), even if it may take a couple of tries to get a response. Some third-party websites also list emails or forms for specific problems. However, trying to reach the company this way with anything other than the specified issue will likely be ignored or worse, affect your account standing.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Instacart
If you have time to do a bit of reading before you call Instacart, we recommend you read over some of our problem-specific articles.
Instacart is an on-demand grocery delivery service that seamlessly connects customers with personal shoppers. To utilize the service, customers simply log onto the Instacart website or mobile app and select their preferred retailer. They fill their virtual shopping carts with desired items from a wide range of grocery products. Once the order is placed and payment is confirmed, Instacart assigns a personal shopper to fulfill the request. These shoppers carefully pick and pack the groceries, ensuring quality and accuracy. Customers can communicate with their shopper throughout the shopping process if substitutions or modifications are necessary. After the shopping is complete, the groceries are delivered to the customer's doorstep in as little as one hour. Instacart makes grocery shopping convenient and efficient, allowing customers to save time and energy while accessing a wide range of products from their preferred stores.
Yes, there is a minimum order value on Instacart. The minimum order value may vary depending on your location and the specific store you are ordering from. This information is typically displayed on the Instacart app or website before you proceed to checkout. It is important to note that this minimum order value helps cover the costs associated with processing and delivering your order to your doorstep. In some cases, the minimum order value may be waived or discounted during certain promotions or special offers. However, it is advisable to check the app or website for the most up-to-date information regarding the minimum order value in your area.
Instacart's return policy aims to ensure customer satisfaction. If you're unsatisfied with your order, you can initiate a return within 7 days of delivery. Simply navigate to the Instacart app or website, go to "Your Orders," select the specific order, and choose the "Report a problem" option. From there, you can select the items you'd like to return and explain the reason for the return. Instacart will then review your request and provide a resolution, which may include a refund or credit. It's important to note that the policy doesn't apply to perishable items, and depending on the circumstances, Instacart may request photo evidence of the issue. For further details, it's recommended to review the "Returns & Refunds" section on the Instacart website or reach out to their dedicated customer support team.
Click the link above to get answers to just about any Instacart customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Instacart, and their purpose. Are any of these similar to the reason you are trying to call?
Order assignment inquiry: "I placed an order from Publix earlier today, and it hasn't been assigned to a shopper yet."
- From a call lasting 1m 16s , Dec 20, 2024 8:59 PM
Account under review: "I just need to know why my account's under review."
- From a call lasting 3m 50s , Dec 19, 2024 8:38 PM
Email change assistance: "I wanna to change it, but it's not allowing me to change it."
- From a call lasting 3m 40s , Dec 19, 2024 5:56 PM
Information about why customers call Instacart is extracted from issues that customers have reported to GetHuman.
Click "Email Us" to submit your issue to them online
As a last, sometimes only, resort- Instacart customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Instacart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Instacart agent. This phone number is Instacart's best phone number because 54,540 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-246-7822 include Track an Order, Refund, Update Info, Place an Order, Report a Problem and other customer service issues. The Instacart call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Instacart has 2 phone numbers. It's not always clear what is the best way to talk to Instacart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Instacart. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Instacart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
