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ClassPass Customer FAQ

Top Answers & How-to Guides

How do I Contact ClassPass Customer Service?

The question we are asked most often is about how to talk to ClassPass customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if a class I booked gets canceled?

If a class you booked on ClassPass gets canceled, there are a few options available to you. First, you will receive an email notification...
Ask any question you have about ClassPass customer service, get an answer now.

Recent ClassPass Customer Questions

I would like to cancel my membership

You can cancel your ClassPass membership anytime through the account settings on the ClassPass website. To do this, log into your account and go to the 'Account Settings' section. Here, you'll find an option to cancel your membership. You need to remember that any unused credits don't rollover when you cancel. Therefore, we recommend that you use all your remaining credits before cancelling. If you cancel your membership in the middle of your billing cycle, you’ll still have access to book your remaining classes until the end of your billing period. Please note that memberships must be cancelled prior to your renewal date to avoid future charges.
Asked Mar 26, 2024 11:11 AM

What happens when the studio doesn't show up for my class

We apologize for any inconveniences you've experienced. If the studio doesn't open for your class, it means either there has been a scheduling error or an unforeseen circumstance. We request you to report the issue via your ClassPass account as soon as possible. Then we can take steps to correct the situation and provide a suitable solution. You will not lose any credits for a class that didn't occur, and we aim to make the situation right for you.
Asked Mar 15, 2024 12:15 AM

Charged monthly and never signed up for classpass

We're sorry to hear about this issue. This situation could occur if someone else used your credit card details to sign up for ClassPass without your consent. If you're positive that you didn't sign up yourself, we suggest you to contact your bank or financial institution immediately to report the unusual activity and ask them to stop further charges. They may also be able to assist you in getting a refund for the charges incurred. In addition, you should contact ClassPass customer support directly and inform them about your situation so they can investigate the issue from their end. Always make sure to keep your financial information secure to prevent unauthorized transactions.
Asked Mar 11, 2024 7:22 PM

Class pass is not connected to my booking app

If ClassPass is not connected to your booking app, there are a few possible reasons for this. ClassPass is compatible with several booking systems, so it could be an issue with the integration not occuring properly, or your booking system might not support ClassPass. We suggest checking whether your booking system and ClassPass are integrated correctly. Also, you might need to contact your booking system's support for assistance. If those steps don't help, there could be a temporary issue with ClassPass, which usually resolves itself. Please retry connecting at a later time.
Asked Mar 8, 2024 10:10 PM

HAVE APPOINTMENTS PENDING THAT HAVE NOT BEEN APPROVED

When you book a class on ClassPass, it's typically confirmed instantly. However, sometimes there might be a delay due to the studio or gym's booking system. If your booking is in a "pending" status, it means ClassPass is still waiting for confirmation from the studio or gym. If a long time has passed and your booking hasn't been confirmed, it could be a technical issue. If your booking is not confirmed within a reasonable time, it will automatically be cancelled and your credits will be refunded. Always remember to check your ClassPass account or email for real-time booking updates.
Asked Mar 7, 2024 5:04 PM

Help me with my ClassPass customer service issue

Refunds

How do I get a refund from ClassPass?

ClassPass offers access to gyms, spas, and salons worldwide for fitness enthusiasts. Members must have credits to book classes and...

Billing

How do I update my billing information?

To update your billing information on ClassPass, you can easily do so through your account settings. Simply navigate to the "Billing...

Overview

How does ClassPass work?

ClassPass is a fitness membership that allows you to access a variety of fitness classes and studios in your area. With ClassPass,...

Membership Cost

What is the cost of a ClassPass membership?

The cost of a ClassPass membership varies depending on the city and plan you choose. ClassPass offers different membership options...

Cancellation

Can I cancel my ClassPass membership?

Yes, you can cancel your ClassPass membership at any time. ClassPass offers a flexible cancellation policy that allows you to pause...

Missed Classes

What happens if I miss a class I booked?

If you miss a class you booked with ClassPass, there are a few things that may happen depending on the studio's cancellation policy....

Booking

Can I book classes in advance?

Yes, you can book classes in advance with ClassPass. We encourage our members to plan ahead and secure their spots in the classes they...

Fitness Classes

What types of fitness classes are available on ClassPass?

ClassPass offers a wide range of fitness classes to cater to various interests and preferences. Members can choose from an extensive...

Location

Can I use ClassPass in different cities?

Yes, you can use ClassPass in different cities. ClassPass offers a global membership that allows you to access their network of fitness...

Class Limit

Is there a limit to how many classes I can take per month?

Yes, there is a limit to how many classes you can take per month on ClassPass. The number of classes you can attend depends on the...

Cancellation Policy

What is the ClassPass cancellation policy?

The ClassPass cancellation policy allows members to cancel their reservations free of charge, but there are specific guidelines to...

Fees

Are there any additional fees or hidden costs with ClassPass?

No, there are no additional fees or hidden costs with ClassPass. The membership fee covers access to a wide range of fitness classes...

Cancelled Class

What happens if a class I booked gets canceled?

If a class you booked on ClassPass gets canceled, there are a few options available to you. First, you will receive an email notification...
We look to the ClassPass issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ClassPass issues reported to GetHuman
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