ClassPass Customer Service Issues

I recently noticed an unauthorized charge of $94.90 on my credit card at the beginning of March. This charge came after trying three classes in February, where I was unable to attend one due to my busy work schedule. I never signed up for a membership or used any affiliated locations. I request a refund for the seven instances of $94.50 charged without my consent. I only provided my credit card information for a penalty charge of $14 when I couldn't attend the class. I have also raised this issue with my credit card company for further investigation.

I attempted to use three different cards to take advantage of a ClassPass offer, but each time I received an error asking me to contact customer service. After reaching out via email, I received an automated reply mentioning a 24-hour response time. It has now been three days with no further communication. When I messaged them on Instagram, I waited a while for a reply only to be told that the issue was with my card. This seems illogical since all three of my cards were declined. I regularly use these same cards for online purchases without any problems. Interestingly, a friend experienced the exact same issue. It's puzzling if all our banks are truly at fault.

I noticed duplicate charges on two separate accounts for over a year. One account is active, but the other account that has been billed $59 monthly doesn't belong to me. I contacted ClassPass customer service, but they were unable to assist me. Subsequently, I reported the issue as fraud to my bank. Now, I am seeking a refund from ClassPass for the months of unauthorized charges on a non-existent account. The customer service representative was unable to identify any names associated with the second ClassPass account. I have been mistakenly charged twice for a full year. I am seeking assistance in obtaining a refund and I possess all my bank statements as evidence.

I was mistakenly charged twice for over a year on two different accounts. One of my accounts is active, but the other account that has been charged $59 monthly is not associated with any existing bank account. Despite reaching out to ClassPass customer service and filing a fraud claim with my bank, I have not received a resolution. The customer service representative was unable to locate any details about the second ClassPass account. I have concrete evidence of these duplicate charges on my bank statements and seek assistance in obtaining a refund for the months I was erroneously billed on a non-existent account.

We acquired Whole Body Health Center and are now known as Integrative Whole Body Health Center. We are struggling to update rates, ownership, and contact details. We aim to retain all current credits and reviews. Originally in touch with Emily Davidson, she mentioned transferring us to the new sales team, which never happened. Attempts to contact Emily on September 21st went unanswered. We need assistance to set up a new account with a different EIN and bank account. Your immediate help would be greatly appreciated. Thank you for your attention to this matter. Chris

I don’t recall ever subscribing to this service nor unsubscribing from it. If anything, I might have signed up for a two-week trial, but I definitely would have canceled it right away. I have never used the service and was shocked to see they charged me a total of $[redacted]. As I am currently unemployed and facing financial difficulties, I urgently need to reach out to them to request a refund for a service I have not utilized.

I did not sign up for Class Pass, and I am unsure how you obtained my information to charge me $59. I request a prompt refund. I am unfamiliar with your service and the charge was taken from my Cash App account, complicating matters as I have been experiencing problems with them recently. This erroneous charge adds to my list of disputes, and I would appreciate a refund to resolve this issue swiftly.