What is the ClassPass cancellation policy?

The ClassPass cancellation policy allows members to cancel their reservations free of charge, but there are specific guidelines to follow. Members can cancel a reservation up to 12 hours before a class without incurring penalties. However, if a member cancels less than 12 hours before the scheduled class, they will be charged a late cancellation fee. For most cities, this fee is $15, while in some other major cities it may be slightly higher, like $20. Furthermore, if a member doesn't show up for a class without cancelling, they will be charged a no-show fee. The no-show fee is usually $20 in most cities, but it may vary depending on location. ClassPass aims to ensure that members have access to a wide range of classes, and enforcing these policies allows them to allocate spots to committed users effectively.