How do I get a refund from ClassPass?
In a nutshell: ClassPass offers access to gyms, spas, and salons worldwide for fitness enthusiasts. Members must have credits to book classes and can obtain them by enrolling in
Introduction
ClassPass provides its members access to thousands of gyms, spas, and salons around the globe. It's a good platform for fitness and wellness enthusiasts who want to have a lot of options. To use ClassPass, you need credits to start booking a yoga or meditation class, and credits are provided by enrolling in their monthly plans. Prices for the plans vary depending on the number of credits offered. Members can cancel their plan anytime, and getting a refund is possible. Read this article for the step-by-step guide on how to get a refund.
Log in To Your ClassPass Account
ClassPass monthly membership fees are non-refundable. A refund can only be provided when the member cancels the subscription within five days from the payment date. To cancel your membership, sign in to your account first.
Tap On Your Profile and Select Account in the Dropdown
Once signed, click your profile found on the right side of the page.
Tap Manage Plan
You can find this on your Account page.
Tap Cancel Your Membership
Scroll down to the bottom and click the "cancel your membership link" in small red font.
Select Cancel My Membership
This page will ask you to confirm your cancellation. Choose "cancel my membership."
Confirm It By Clicking "Cancel My Membership" Again.
Tap Confirm Cancellation
Check the box that says you understand that you can no longer use the remaining credits on your account. Once sure, click "confirm cancellation."
Wait for the Message That Says Your Membership Has Been Cancelled.
You can also cancel your Classpass membership via the app. The process is the same: Go to Account, tap Manage Plan, and then tap Cancel Your Membership. Follow the on-screen prompts until you get the confirmation email saying the membership has been canceled.
If you decide to reactivate your ClassPass membership, sign back into your account and tap Reactivate next to your profile photo. When you decide to reactivate, note that you can no longer have the free credits (if you had the free trial) back. You will also be asked to reenter your payment info.
After canceling your membership, use the next step to process your refund.
Go to the Contact Page
Use this link:
After successfully canceling your account, you can request a refund by contacting ClassPass. Enter "refunds" in the message and confirm to connect with an agent who can help you process your refund.
Conclusion
ClassPass Customer Support will do its best to process your refund as soon as possible. The amount will be refunded to the original method of payment. Do you still have questions about canceling your ClassPass membership and requesting a refund? Contact Support today.
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