The question we are asked most often is about how to talk to Booking.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How can I speak with a person to resolve a refund issue
There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that to speak with a representative for assistance with your refund issue.
Asked Dec 12, 2025 12:34 PM
How do I update my email for mobile bookings when the old email on file does not work. I want the updated email on my laptop account and verify with phone.
To update your email for mobile bookings, log into your Booking.com account on your laptop. Go to the "Account" or "Profile" section where you can update your email address. After updating, you should verify the new email address through a confirmation email sent to your updated email. If you encounter issues with the old email, please follow the prompts for account recovery or support on the site.
Asked Nov 27, 2025 1:16 AM
I I'm trying to pay for a room at booking.com and cannot finish the payment will not accept my credit card.
There are several reasons your credit card might not be accepted for payment on Booking.com. Ensure that your card is valid, has sufficient funds, and is not expired. Additionally, check if the card type is accepted by the property you are booking. You may also want to try clearing your browser's cache or using a different payment method.
Asked Nov 3, 2025 1:32 AM
How do I cancel my hotel reservation
To cancel your hotel reservation, you need to log into your Booking.com account and go to your bookings. Select the reservation you wish to cancel and follow the cancellation instructions provided. Make sure to check the cancellation policy for your specific booking, as some reservations may have fees for cancellation.
Asked Nov 2, 2025 1:57 AM
i made a booking with free taxi ride but in the confirmation email i see nothing relevant
If your booking included a free taxi ride, but the confirmation email doesn't mention it, it's possible that the information is provided elsewhere or might need to be confirmed directly with the property. Often, the details about promotions or included services can be found in the booking details on the website. Be sure to check your booking summary. If you still have questions, there is a link to the most up-to-date contact information right here on this page.
Asked Oct 26, 2025 6:06 PM
Help me with my Booking.com customer service issue
To find properties that fit your budget on Booking.com, you can follow a simple and effective process. Start by visiting the Booking.com
Additionally, Booking.com often provides sorting options that allow users to organize the displayed listings by price, allowing you to see the most affordable options first. It can also be helpful to look for properties that feature discounts, promotions, or offer flexible cancellation policies, as these can make staying within your budget easier.
Remember to review the details and amenities of each property to ensure they meet your needs while still adhering to your budget. For more specific assistance or resources, the Booking.com website can provide further information....
Booking.com has a cancellation policy that varies depending on the individual accommodation and the specific reservation. Generally,
For reservations that include free cancellation, travelers typically may cancel without penalty within the specified timeframe stated during booking. Those who have made a reservation with a non-refundable policy may have limited options, but it is often recommended to reach out to the accommodation directly to explain the situation. Some properties may exercise flexibility during extraordinary circumstances.
travelers are encouraged to read the cancellation policy carefully when making a reservation, as it is clearly highlighted during the booking process. Additionally, any updated policies or special arrangements in regard to emergencies will often be noted on the accommodation's page. For the most accurate and up-to-date information on a specific reservation, it would be beneficial to refer to the relevant booking confirmation or check the current web page for contact information related to cancellation inquiries....
Booking.com does not have a universal pet policy, as the rules regarding pets can vary significantly between different accommodations
It is essential for travelers to read the pet policy listed on the specific property's page before making a reservation to ensure compliance with their requirements. Properties often provide detailed information about their pet policies in the amenities section or within the description.
For the most accurate and up-to-date information, users are encouraged to check the particulars on the Booking.com website during their search process. This ensures that travelers find a suitable option that meets their needs while accommodating their furry friends....
Booking.com provides flexibility for travelers with different check-in and check-out needs, but the policies may vary depending on
On the other hand, if a guest needs to check out early, they should also check the property’s cancellation or modification policies. Some accommodations might allow early check-out without any issues, while others may have specific requirements or fees associated with leaving before the scheduled time.
To ensure a smooth experience, guests are encouraged to review the property's specific policies on their Booking.com reservation page. This will provide the most accurate information regarding check-in and check-out flexibility for the chosen accommodation. Generally, communication with the property can significantly enhance the travel experience....
To edit or change a booking made through Booking.com, the user would typically need to follow a few steps. First, the user should log
By selecting the specific booking they wish to modify, the user will generally see options for changing dates, guest details, or other relevant information, depending on the policies set by the accommodation provider. It is important for the user to review the cancellation policies and any potential fees that may apply when making changes.
If the user booked a non-refundable rate or has specific restrictions, they might find that some changes are not permitted. In such cases, Booking.com provides relevant information about the booking terms. Users should carefully read these details to understand their options. For more specific instructions or to handle complex changes, it is advisable to refer to the help section on the Booking.com website, which may provide additional guidance tailored to their situation....
We look to the Booking.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.