A:Enter your confirmation number, or hold for an agent.Our free phone can also navigate phone menus to get a live human at Booking.com for you.
Q:
Does Booking.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 8 minutes and 50 seconds.The longest hold times are on Saturday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Booking.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Booking.com phone number to document the phone system.
Here is how our research team describes the way the Booking.com phone system greets you: Must provide your confirmation and booking number. Please enter your booking number.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Enter your confirmation number, or hold for an agent
Below are some clips we've found from Booking.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Booking dot com.
Your call may be recorded for training purposes.
We can only assist callers who provide their confirmation number and PIN number.
You will find your confirmation number and PIN number at the top of your confirmation email.
If you don't have either, you can go to booking dot com slash help where you can sign in or create an account in order to use our customer service help center.
There, you can message us your customer service inquiry, contact your accommodation, provider, and make changes to any of your upcoming bookings.
We appreciate your patience. Please enter your booking number."
Excerpt from a call with Booking.com
Thursday, December 12, 2024 1:22 PM
What are the hours and when should I call?
Booking.com operates the call center for this 888-850-3958 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 65,854 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Booking.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Booking.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Booking.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Booking.com is Sunday.The most busy day to call is Thursday, which averages 44% more phone calls by comparison.Again, this is based on a sample of 65,854 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Saturday, which is 21% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Booking.com representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Booking.com is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Booking.com staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Contacting this number for assistance is only possible if you are already a customer of Booking.com. This number is designed to be used by people who have already booked online, which the automated system explains when you dial. When you call this number, you're sent to an automated message that tells you they're getting higher call volumes than normal and urges you to either call back another time or ask for help online if your request is not urgent.
If you stay on the line, the message further explains that the call center can only help people who provide a booking number. If you don't have that information, it tells you where in your e-mail you can find it. If you don't have an e-mail from Booking.com, it says you can log into your account with Booking and find it that way. If that also doesn't work, you cannot use the phone system for assistance.
To ensure that nobody can use the system who is not already a customer, the system puts in a request for you to enter your confirmation number, and there's no way for you to get around it. The system will use the confirmation number to identify your reservation and will not let you proceed without a valid number. At this point, someone looking for information has no choice but to hang up and search for help online.
Overall, I thought it made sense that Booking.com didn't offer any assistance over the phone. Given that this is an online-based company meant to help people search for and find hotels, most people who would call for information probably wouldn't be using Booking.com anyway. The phone system tells you that you can still find help online if needed, allowing all customers to get at least some information out of calling.
I also thought it made sense that this number didn't want anyone wasting time over the phone when they couldn't get assistance that way. If calls are higher than normal, Booking.com should provide its customers with as minimal a wait as possible. Keeping calls limited only to people who genuinely need assistance and can't resolve their issues online makes for a better experience for everyone involved.
Overall, I would not recommend using this phone number to get help unless you've already booked a room through Booking.com. If you haven't already used the site for a reservation, there won't be anything you can do with this number.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Booking.com
Below is a sample of recent calls to Booking.com, and their purpose. Are any of these similar to the reason you are trying to call?
Reservation cancellation issue: "I didn't get any email saying there's a problem or I should provide another card."
- From a call lasting 13m 19s , Dec 20, 2024 4:24 AM
Booking issue at hotel: "I already paid for it, and they said we're fully booked."
- From a call lasting 27m 51s , Dec 20, 2024 3:22 AM
Information about why customers call Booking.com is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Booking.com will reply our your email.
Booking.com Customer Service on X (formerly Twitter)
Booking.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Booking.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Booking.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Booking.com agent. This phone number is Booking.com's best phone number because 174,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-850-3958 include Change My Booking, Question About A Booking, Refund My Booking, Overcharge on Account, Complaint About My Stay and other customer service issues. The Booking.com call center that you call into has employees from Toronto, Indonesia and is open 24 hours, 7 days according to customers. In total, Booking.com has 1 phone number. It's not always clear what is the best way to talk to Booking.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Booking.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Booking.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
