Can I Make Changes to a Booking.com Reservation?
In a nutshell: Before finalizing a booking on Booking.com, guests must agree to property policies, including cancellation terms and additional charges. Refunds depend on these policies if a booking is canceled or missed. Users should carefully examine cancellation terms to avoid unforeseen fees and can modify bookings if permitted. Instructions
Introduction
Before confirming or paying for a reservation on Booking.com, guests must agree to the applicable property policies. These may include cancellation terms, breakfast options, security deposits, and charges for extra beds. If you don’t show up or if you cancel a booking, any refund or cancellation fee will depend on the provider’s or property owner’s cancellation policy. Be sure to carefully review the cancellation terms before completing your reservation to avoid unexpected charges. If modifications or cancellations are permitted, check the guide below for step-by-step instructions.
Sign in to Booking.com
Use your login credentials or sign in with Google, Facebook, or Apple.
Tap Bookings & Trips
Click More Details
Find the Booking.com reservation you wish to change, then click More Details.
Tap Modify
If modifications are allowed under your reservation policy, you can update your accommodation through Booking.com. Simply click Modify to make changes to your booking. You’ll be redirected to the website, where you can follow the on-screen instructions to complete the update.
If it’s before check-in and your policy does not allow modifications, you may still request a date change, but the property owner must review and approve the request. If your reservation includes free cancellation, you may cancel the booking and rebook new dates without needing approval from the property owner or provider.
If you wish to cancel your booking, move on to the next step.
Click Cancel Trip
Want to cancel your trip instead? Just click Cancel Trip.
Confirm the Cancellation
Are you sure you want to cancel your Booking.com reservation? Review the details of your trip and confirm the cancellation by clicking Cancel Trip.
If you are the property owner and want to make changes to the Booking.com reservation, proceed to the next steps.
Log in to the Extranet and go to Reservations
Tap Change Reservation Dates and Prices
Do the guests want to change their dates before check-in? This is possible if you handle payments directly, and it isn't a double booking. Also, the property must be on a rate level, and the new date must be a future date. Note that all rooms must also be changed if the customer booked multiple rooms.
After changing the dates, send it to the guest. They will have about 24 hours to accept the change.
What happens when your guest wants to change the reservation after they check in? Note that you can only make changes to the reservation details after the guests check in, when you directly handle the payments, and the reservation isn't a double booking or Smart Flex. Also, you can no longer make changes if you've already received an invoice. Once you are on the Change Reservation Dates page, just follow the on-screen instructions and click Save. You can also change the prices of the reservation on the same page. Just look for Room Rate and follow the prompts.
Conclusion
Were you able to cancel the booking or make changes to your reservation? You should receive a confirmation email from Booking.com verifying the modification or cancellation. If you’re a property provider and you’ve requested changes to a reservation, wait for the guest to review and accept the update. If you have questions about cancellation terms, refer to your booking confirmation email for the specific policy that applies. You may also contact Support for assistance with cancellations or reservations. Still need clarification about how the process works? Reach out to Support for further help.
Further questions?
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