What Do I Do If My Amazon Gift Card Balance Won't Load?
If Amazon isn't loading or displaying your gift card balance correctly, you need to figure out the problem and how you can fix it before you try using the gift card again. To do this, you can have the sender resend a digital gift card, check your computer's internet connection, wait for Amazon to fix its server, and check your Amazon account for signs of theft or hacking.
You can easily check the balance on your Amazon gift card online. However, if Amazon can't find your gift card for some reason or if it displays the wrong balance, something has gone wrong. You will need to take care of the problem before you try to use your Amazon gift card again. Keep reading to learn more.
If Amazon Can't Find Your Digital Gift Card
If Amazon doesn't show any record of your digital gift card, something may have gone wrong with the delivery. Contact the person who sent you the gift card and have them follow these instructions to resend it:
- Sign into your Amazon account.
- Go to Your Orders.
- Click on Order Details.
- Locate the gift card order.
- Click on Resend.
- Follow the prompts to verify your purchase.
This will cause Amazon to send a new gift card with the same value as the old one and erase the old gift card. You can do this up to five times.
If Your Balance Inquiry Won't Resolve
If your balance inquiry doesn't finish loading, you should check that your computer is still connected to the internet. If the connection is still good, then Amazon's server is probably experiencing technical issues. Nothing you can do but wait for Amazon's tech people to take care of the problem. If waiting doesn't help, Amazon may not know the problem exists. Report it to an Amazon customer service representative.
If Amazon Shows a Balance of $0
If Amazon says that your gift card has a balance of $0 when it should still have money on it, someone may have taken your card and used it. If you are checking on a physical Amazon gift card, make sure it isn't missing. If it is, theft may be the reason. Report the incident to an Amazon customer service representative. You may want to file a police report, too.
If you are checking on an Amazon digital card, look at your order history for purchases you didn't make. Change your Amazon password right away, if you find any, to lock out the hacker. After that, you should make a report to an Amazon representative.
Contacting Amazon
If you can't figure out why you can't get Amazon to display your gift card's balance, or if you have something to report to the company, contact an Amazon representative for assistance. You can reach them via phone, chat, email, or help forum. If you need to report hacking or theft, do so during regular business hours because you may need to bring in another department.
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