What Do I Do If My Amazon Gift Card Code Is Unreadable?

Introduction

Unreadable Amazon gift card codes are a common issue that customers face when they cannot see the code due to a scratched coating or poor printing of the numbers and letters during the manufacturing process. Since Amazon is unable to confirm illegible codes, unreadable cards remain invalid until redeemed. When a claim code is difficult to read, customers cannot redeem funds to make purchases or reload their balances. Another frustrating realization is that the money used to purchase the card is non-refundable. Therefore, getting professional help to resolve smudged or fading redemption codes is ideal and should be done carefully.

What You'll Need

Some Amazon customers struggle to find an alternative because they don’t know how to troubleshoot. Fortunately, the process of retrieving an existing code or getting a new one without spending more money is quick and easy. You can get help to start redeeming your funds using a method that will guarantee a successful transaction. If the claim code on your card is unreadable, and you want an effective way to fix the problem, check out the following steps to get assistance from the Amazon Support Team.

Visit the Amazon website and log in to your customer account on a PC, tablet, or mobile device.

Scroll down to the homepage footer and choose the ‘Help’ link under the ‘Let Us Help You’ category title.

Click the gray ‘Payments, charge, or gift card’ button in the ‘Can’t find what you’re looking for?’ section.

You should see the title ‘Pick what you need help with’ on the next page. Choose the white ‘Problem with gift card’ button and then the ‘Claim code unreadable’ button.

Click the ‘I need more help’ link and the ‘Start chatting now’ button to open the virtual chatbot.

The Customer Service Chat should open in an additional window and will prompt you to type an inquiry or request in the text box. Type ‘My gift card claim code is unreadable’ and click the paper airplane button to submit your issue.

Wait for a response and follow the chatbot’s instructions and other suggestions.

Monitoring the process is ideal to ensure you get help after reporting an unreadable Amazon gift card code. The steps commonly involve Amazon requesting crucial information about the card for verification purposes. If you fail to identify the retailer that sold the card to you or enter details that would make the code retrieval process quicker, the Amazon Support Team may have issues providing you with an efficient response or answer. You may also have to wait an extended period, depending on the volume of inquiries the support team receives. Remember, assistance is limited for e-gift cards due to their digital capabilities and Amazon’s rules and guidelines.

Conclusion

Amazon aims to offer top-notch customer service to loyal customers who experience technical issues that prevent them from checking out or shopping. If you need assistance from a representative to fix glitches, two contact methods are available to you for initiating communication and relying on a technician to reach an effective solution for your issue. Contacting the customer service department via phone is the best way to speak with a professional who has the experience and credentials to help you. Another method that many Amazon customers rely on is the live chat assistant for real-time communication and responses to questions.