Alaska Airlines Customer FAQ

If the name on your ticket is incorrect, you can typically make corrections directly through the airline's website or app. It's important to address any discrepancies as soon as possible to avoid issues at check-in or boarding. The specific process may vary depending on the type of fare purchased, so checking the ticket's terms and conditions would be beneficial.

For Alaska Airlines, medications can be carried either in your carry-on or checked luggage. There's no explicit requirement to have them in original prescription bottles. However, if you're traveling internationally or to areas with specific health-related regulations, it's advisable to keep them in their original containers with clearly marked labels to avoid any potential issues. For convenience and in case of lost luggage, keeping necessary medications in your carry-on is often best. Please ensure all your medications abide by the TSA guidelines for carrying liquids if they're not in pill form.

For flights within the United States, including from Cincinnati to Seattle, Alaska Airlines allows for one carry-on bag and one personal item, such as a purse or laptop bag, included in your ticket price. As for checked luggage, you'll be charged $30 for the first bag, $40 for the second, and $100 for each additional bag. Each checked bag must weigh 50 pounds or less and have a maximum dimension of 62 linear inches (length + width + height). Overweight and oversized bags will result in additional fees.

For international flights with Alaska Airlines, it's recommended that passengers arrive at the airport at least three hours prior to departure. This should give you ample time to check in, go through security, and arrive at your gate before the boarding process begins. Please note, check-in gates close 40 minutes prior to departure.

Alaska Airlines offers wheelchair assistance for passengers who need help moving through the airport. It's recommended to request this service at least 48 hours before your travel time. After your arrival at O'Hare from Moline, airport personnel will assist you with your wheelchair to your Seattle departure gate. Arrangements can be made for assistance during the entire duration of your travel, including any necessary transfers. You're advised to remind the cabin crew before landing that you'd requested wheelchair assistance, so they can make necessary arrangements.