A:When asked "What can I help you with today?" say "Representative," then wait on the line for a representative.Our free phone can also navigate phone menus to get a live human at Alaska Airlines for you.
Q:
Does Alaska Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 42 seconds.The longest hold times are on Saturday, and the shortest are on Sunday.You can skip the hold time for free.
Toll-free · Mon-Sun 6am-10pm PST · Calling this Alaska Airlines number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Alaska Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Alaska Airlines phone number to document the phone system.
Here is how our research team describes the way the Alaska Airlines phone system greets you: In a word or two, how can I help you? (Respond to the question.)
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When asked "What can I help you with today?" say "Representative," then wait on the line for a representative.
Below are some clips we've found from Alaska Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Alaska Airlines.
We are currently experiencing extremely high call volumes and long wait time.
If you are calling for a refund, please go to alaska air dot com to leverage self-service options.
If you have any issues, process processing your refund online, you can call at a later date even after your scheduled flight.
If you are calling to reschedule a flight and aren't able to self serve online, please hold for the next available agent.
We sincerely apologize for the long wait, and we'll be with you as soon as possible."
Excerpt from a call with Alaska Airlines
Thursday, January 18, 2024 4:24 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Alaska Airlines.
We record calls for quality.
How can I help you today?"
Excerpt from a call with Alaska Airlines
Sunday, June 16, 2024 6:04 PM
What are the hours and when should I call?
Alaska Airlines operates the call center for this 800-252-7522 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 987 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Alaska Airlines call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alaska Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alaska Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Alaska Airlines is Saturday.The most busy day to call is Tuesday, which averages 58% more phone calls by comparison.Again, this is based on a sample of 987 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Saturday, which is 3083% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Alaska Airlines is Sunday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Alaska Airlines staffs up on Sunday to handle the higher call volume, and that makes it the best time to call.
When you call the customer service line for Alaska Air, you first interact with an automated messaging system. It thanks you for calling, says it records calls for quality purposes, and then offers a Spanish language option (press 2 for Spanish). Having an alternative language option is great! It increases caller accessibility and is greatly appreciated.
After these opening statements, you're not presented with a standard phone menu. Unfortunately (in my opinion), a voice-activated messaging system asks how it can help you. I really dislike voice-activated messaging systems; in my opinion, they're far too buggy to be as ubiquitous as they are. They never seem to properly understand you and operate slowly enough to be just the right amount of infuriating after maybe five minutes. You know what I mean? Never mind the fact that many people who are calling customer service lines in the first place are already frustrated and just want to speak to a real human being, not a half-functional AI system.
If you don't say anything when the system asks how it can help you, it says, "What can I do for you?" If you still don't say anything, it says we must have a bad connection, thanks you for calling, asks you to call again at a later time, and then automatically terminates the call. From a customer service standpoint, this is wild to me.
Typically, companies that use voice activation include keypad options to increase ease and accessibility; they will also often give you suggestions on what to say, to let you know what types of words or phrases are readily accepted and understood by the system. Alaska Air did neither; they simply asked an open-ended question in a few different ways, then gave up and ended the call.
I wasn't able to reach a representative. Generally, airline reps are really wonderful; I imagine Alaska Air's are as well. Too bad I didn't get to see for myself because of their buggy automated messaging system!
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Alaska Airlines
If you have time to do a bit of reading before you call Alaska Airlines, we recommend you read over some of our problem-specific articles.
The Alaska Airlines Mileage Plan is a frequent flyer program that rewards customers for flying with Alaska Airlines and its partner airlines. It allows members to accumulate miles and redeem them for award flights, upgrades, or other travel-related perks. Members earn miles based on the distance flown and their fare class, with elite status members earning bonus miles. The program also offers opportunities to earn miles through various partners, such as credit card companies, hotels, and car rental agencies. Members can access their account online to track their mileage balance, view flight history, and manage bookings. The Mileage Plan offers different tiers of elite status, granting additional benefits like priority boarding, complimentary upgrades, and waived fees. It is a valuable program for frequent travelers looking to maximize their travel rewards and enjoy exclusive perks.
Yes, Alaska Air is committed to providing special services for passengers with disabilities. We prioritize the comfort and accessibility of all our customers. To ensure a smooth travel experience, we offer a range of services such as wheelchair assistance, accessible seating, and the option to bring your own assistive devices. We also provide trained staff for guidance and assistance throughout your journey. Passengers with visual disabilities can request braille signage and audio safety briefings. For individuals with hearing impairments, we offer visual safety demonstrations and hearing aid compatibility. If you require any specific accommodations or have further questions, we recommend contacting our Special Services team at least 48 hours before your scheduled flight. At Alaska Air, we strive to make air travel accessible for everyone.
Click the link above to get answers to just about any Alaska Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Alaska Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Refund for baggage fee: "Hi, I need some help regarding a refund for an unused, pre-paid checked baggage fee."
- From a call lasting 3m 31s , Oct 14, 2024 7:36 PM
Question about flight reservation: "I have a question about the departure time."
- From a call lasting 34s , Oct 7, 2024 12:32 AM
Multicity flight information: "I would like information about how to schedule a multicity Alaska Airlines trip."
- From a call lasting 3m , Oct 3, 2024 8:54 PM
Information about why customers call Alaska Airlines is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Alaska Airlines provides this option.
Alaska Airlines Customer Service on X (formerly Twitter)
Alaska Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Alaska Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Alaska Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alaska Airlines agent. This phone number is Alaska Airlines's best phone number because 8,502 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-7522 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Alaska Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Alaska Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Alaska Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Alaska Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alaska Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
