What Do I Do If My Alaska Air Flight Was Cancelled?
This simple guide informs Alaska Air customers of what to do if their flight has been canceled. If your Alaska Air flight has been canceled, and you don't know how to rectify the situation, this article will be beneficial to you. The guide explains how to arrange alternative accommodation for overnight cancelation, how to organize a new flight, the best way to apply for a refund, and what to do if these steps don't work.
You're a frequent Alaska Air customer. However, you were set to fly with the airline, but the company has canceled your flight.
You have flown with Alaska Airlines before and have never experienced any issues with the firm's service. However, you have just found out that your flight has been canceled and you don't know how to handle the situation.
Regardless of the reason for your flight cancelation, you should be entitled to some type of compensation. Although, the type of compensation that Alaska Air provides will depend on your individual circumstances.
To find out what you should do if you Alaska Air flight has been canceled, read this helpful article.
Arrange Accommodation:
If you have already left home before you discover that your flight has been canceled, or it is your return flight that has been canceled, it is possible that Alaska Air will arrange and pay for one night of accommodation.
To qualify for overnight accommodation, the cancellation must occur 100 miles or more away from your home. If you can prove you are more than 100 miles from home, Alaska Air can usually arrange single or family rooms, and round-trip ground transportation. However, if you are closer than 100 miles from home, you will be expected to arrange your own travel and accommodation.
It is also important to note that alternative accommodation will only be provided if your delay lasts over four hours and is between the times of 10 pm and 6 am.
Arrange A New Flight:
Once a flight cancellation has been confirmed, Alaska Air will endeavor to arrange an alternative flight.
To arrange another flight, speak to the Alaska Air airport representative who will either place you on the next available Alaska Air flight or a flight run by another carrier.
Apply for a Refund or Compensation Vouchers:
In some cases, alternative flights are either not suitable or available. If you decide to turn down a new flight, or there is not a flight available, you may be entitled to compensation.
To arrange a refund or travel vouchers, you need to directly contact the Alaska Air customer service team.
The customer service contact details are located on the Alaska Air website. Once you have navigated to the website homepage, scroll down the page to the 'Customer Service' menu. From this menu, you need to select the 'Help Center' link. On the 'Help Center' page, scroll down to the 'Reservations' contact details section and call the provided phone number.
If This Doesn't Work:
If you've read this guide and followed the steps carefully, but you have still not rectified the issues with your canceled Alaska Air flight, it is best to call the customer service team. The customer service representatives will be able to advise you on how to arrange alternative accommodation or travel, or how to apply for a refund.
You will find up-to-date contact information for Alaska Air on the GetHuman website.
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