WhatsApp Customer Service Issues

Archive 71

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #71. It includes a selection of 20 issue(s) reported April 9, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello WhatsApp Team, I want to address my recent actions regarding my WhatsApp account. I have been using this number for several years and unintentionally sent bulk messages to only known contacts. I mistakenly joined unfamiliar groups with unknown members. My WhatsApp account ([redacted]) holds significant value for my studies, especially with school groups connected to it. I deeply regret my errors and kindly request assistance in unbanning this number. Your help in resolving this issue would be greatly appreciated. Thank you in advance.
Reported by GetHuman8290160 on Sunday, April 9, 2023 3:08 AM
I am having trouble with my OTP. I am unable to open my WhatsApp. I have tried several times but it's not working. Kindly assist in unblocking my WhatsApp. I want to ensure I comply with WhatsApp's terms and conditions. Could you please look into it and unblock my account? My phone number is [redacted]. Thank you. My WhatsApp account got banned. I rely on WhatsApp for my business. Please unban my account. My number is [redacted]. I would appreciate your help in getting my WhatsApp account unbanned. Thank you.
Reported by GetHuman-yesbank on Sunday, April 9, 2023 3:54 AM
I made the mistake of switching from regular WhatsApp to GB WhatsApp, which is not an authorized app. As a result, my account was banned on Friday, the 7th. I've been trying to log back into my regular WhatsApp account since then, but it keeps giving me a message saying my account is blocked. I realize I broke the rules, and I apologize. I really need my WhatsApp account back as it contains important information. Please help me regain access to my main account.
Reported by GetHuman-sdalaven on Sunday, April 9, 2023 8:01 AM
Hello, I am seeking assistance to reinstate my WhatsApp account as I suspect it has been compromised. Recently, unauthorized activity has appeared on my account that goes against WhatsApp guidelines. As a mechanic relying on WhatsApp to connect with customers for business, I have never violated any rules intentionally. Initially, I was confused by a temporary block, which I believe may be linked to using the untrustworthy GB WhatsApp platform shortly before the restriction. I assure you that I will cease using GBWhatsApp if my account access is restored. Thank you for addressing my concern.
Reported by GetHuman-phiweren on Sunday, April 9, 2023 9:28 AM
During the time my phone was being repaired, I used a different phone. Since my work required WhatsApp, I installed it on the temporary phone. I faced constant logout issues, having to request codes multiple times. When I got my phone back and tried to use WhatsApp, it showed my account was blocked, and my number couldn't be used. How can I fix this? My work and my child's education depend on WhatsApp.
Reported by GetHuman-krasukov on Sunday, April 9, 2023 9:35 AM
My son, who is a 30-year-old man with a disability, has the intellectual capacity of a six-year-old. Due to his difficulty with numbers and letters, he often contacts the wrong people unintentionally. He is unable to read, which makes it challenging to understand when he is corrected. Sometimes, we have to remove incorrect numbers from his phone to prevent further mistaken communications. Recently, someone reported his number on WhatsApp, causing his account to be locked. Without WhatsApp, he is cut off from contacting his friends and family. We kindly request assistance in unlocking his account so he can reconnect with his loved ones.
Reported by GetHuman8290623 on Sunday, April 9, 2023 1:18 PM
My phone number was mistakenly banned from using WhatsApp. I did not violate any policies or privacy terms. The ban was due to insufficient storage on my phone, which I have since cleared up. Please reactivate my account so I can communicate with friends and family again. My number is [redacted]. Thank you, WhatsApp support team.
Reported by GetHuman-youmadon on Sunday, April 9, 2023 2:13 PM
Subject: Urgent Help Needed - WhatsApp Account Banned by Mistake I am writing to report that my WhatsApp account has been wrongly banned. I urgently require access to my WhatsApp number ([redacted]) from India (+91) as I am currently taking online classes through the platform, and my public exams are approaching. I kindly request for the account to be unbanned at your earliest convenience. The message I received states, "This account can't use WhatsApp [redacted] / this account is not allowed to use WhatsApp due to spam." Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-katilamo on Sunday, April 9, 2023 2:33 PM
I need help as my phone number got banned from using WhatsApp mistakenly. I did not breach any policies but believe it happened due to low storage on my device. I have cleared space and would like my account reinstated so I can reconnect with my contacts. My number is [redacted]9. Thank you, WhatsApp support team, for your assistance.
Reported by GetHuman-youmadon on Sunday, April 9, 2023 3:42 PM
Hello, I need assistance. My WhatsApp number was mistakenly banned. I did not breach any policies but, rather, due to limited internet storage on my phone. I have now cleared up memory space and need my account reinstated to communicate with friends and family. My number is [redacted]. Thank you, WhatsApp support team. Phone: +[redacted]9.
Reported by GetHuman-youmadon on Sunday, April 9, 2023 7:38 PM
I have been waiting for over 3 hours for assistance with resolving an issue involving my Whatsapp account being banned. I typically use Whatsapp for my transactions and have some pending ones that I need to process, which is why this ban is a problem. I have tried reaching out to some individuals without causing any trouble, but they falsely reported me. They made up accusations against me and reported me in an attempt to prevent me from using Whatsapp. My business has been suffering ever since. I apologize for any inconvenience and assure you that I will not repeat whatever caused this. Please lift the restrictions on my phone number ending in +[redacted] so I can resume my activities without being labeled a scammer. Thank you for the support and improvements made by Whatsapp thus far. I am hopeful for a positive outcome. I rely on Whatsapp for my business transactions and need it to be unlocked promptly. Sincerely, +[redacted][redacted].
Reported by GetHuman-iwujimic on Monday, April 10, 2023 8:54 PM
I've noticed that various Facebook-related apps such as Facebook, Instagram, and Messenger have been updated in the App Store, but WhatsApp seems to be missing. I'm wondering if there has been an update to address the sudden crash issue when trying to open the app. Despite having an iPhone 13 Pro Max with all the latest updates and sufficient storage, I still can't find the update for WhatsApp in the App Store. My WhatsApp also contains around 28GB of documents, and I hope to retrieve them if there's a solution.
Reported by GetHuman-choy_kri on Monday, April 10, 2023 11:21 PM
Hello WhatsApp Team, I wanted to address an issue regarding my WhatsApp account being mistakenly banned. I fully acknowledge and respect the terms and policies of WhatsApp. I have been sharing educational content, which I believe is important and useful. Unfortunately, some individuals have wrongfully reported my account, leading to its ban. I kindly request that you reconsider and unban my account as this is causing significant inconvenience. This WhatsApp number is crucial for my communication with friends, family, and clients. I hope for your understanding and assistance in resolving this matter promptly. Thank you, Pritam Sailik [redacted]
Reported by GetHuman8293982 on Tuesday, April 11, 2023 8:26 AM
Hello, I'm Bharath Kumar. Initially, I received a notification stating that my account cannot use WhatsApp. I have tried SMS verification several times and when I was prompted to verify via a phone call, I was unable to make the call. I don't understand what's happening with my account. Please verify and resolve this issue because this number is crucial to me, as it is connected to office-related groups. If my account is restricted, kindly unban it. I assure you that I have been using WhatsApp according to their terms and conditions and have not violated any of them. Please help me resolve this matter. My mobile number is +[redacted]26.
Reported by GetHuman8294090 on Tuesday, April 11, 2023 9:59 AM
Dear Whatsapp team, My phone has been spammed and not working for a month. I am disappointed by the lack of support from your end. Each time I reach out, I receive an automated response assuring me that my concern will be addressed, but no one has contacted me with a solution. This experience has been subpar, especially considering the widespread trust in Whatsapp globally. I will not recommend this app to anyone in my network due to this poor service. Please contact me promptly to resolve this issue. Regards, Raj K. Axis Direct, Senior Manager Bangalore, India
Reported by GetHuman-rajckr on Tuesday, April 11, 2023 10:21 AM
Hello WhatsApp Team, My full legal name is Khemchand. My WhatsApp number is +91 [redacted]. I agree to respect all of WhatsApp's terms and policies. It seems there was a mistake because I have not violated any rules on WhatsApp. I am sharing important and useful messages related to education. Unfortunately, some individuals have wrongly flagged or reported my account, leading to a ban on my account by WhatsApp. I humbly request that WhatsApp please unban my account. This is my official WhatsApp number, and it is causing significant issues as my friends, family, and clients are unable to contact me. I hope you understand and can lift the ban on my WhatsApp account. Thank you.
Reported by GetHuman8294470 on Tuesday, April 11, 2023 2:16 PM
Hello Whatsapp team, My full legal name is Khemchand. My Whatsapp number is [redacted]. I agree to comply with all of Whatsapp's terms and policies. However, I believe there was a mistake as I did not engage in any wrongdoing on Whatsapp. I have been sharing important and useful educational messages, but unfortunately, some individuals have falsely flagged or reported my account, resulting in its suspension by Whatsapp. I kindly request that Whatsapp please unban my account. This is my official Whatsapp number, and it is crucial for my friends, family, and clients to be able to contact me. This situation poses a significant problem for me, and I hope you understand and can resolve it by unbanning my account. Thank you.
Reported by GetHuman8294470 on Tuesday, April 11, 2023 2:17 PM
Hello, Good morning from Malaysia. I require your assistance as my WhatsApp account +[redacted]1 has been banned for 48 hours. This account is crucial to me as it contains a lot of family and work-related information. I have already been without it for 2 days, affecting my job. I have been using this WhatsApp account for 7-8 years only for work. Can you help me retrieve it promptly? I would greatly appreciate your help. Thank you.
Reported by GetHuman-veneece on Tuesday, April 11, 2023 11:46 PM
Dear WhatsApp Support Team, I am reaching out to request the unblocking of my WhatsApp account. Recently, I received a notification stating that my account has been banned, yet I am unaware of any breaches of your terms of service. WhatsApp is crucial for my communication with family, friends, and colleagues, making the ban greatly disappointing. I humbly ask for a review of my account and an explanation for the ban. If a violation occurred, I apologize and commit to adhere to your terms and prevent future infractions. Please consider lifting the ban so I can resume using WhatsApp for staying connected. Thank you for your prompt attention to this matter. I anticipate your response. Best regards, [Sarah J.]
Reported by GetHuman8296616 on Wednesday, April 12, 2023 12:56 PM
Dear WhatsApp Team, I am writing to request the unbanning of my account. I recently received a message notifying me of the ban, however, I am unaware of any violations to your terms of service. As an avid user of WhatsApp, I rely on the platform for both family communication and work purposes. I am disappointed by this ban and would like to request a review. I apologize for any unintentional violations and assure you of my willingness to comply with your terms and take necessary steps to prevent further issues. Kindly consider lifting the ban on my account so I can continue using WhatsApp for staying in touch with my family and colleagues. Thank you for your attention to this matter, and I eagerly await your response. Sincerely, William
Reported by GetHuman8297056 on Wednesday, April 12, 2023 3:46 PM

Help me with my WhatsApp issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!