Verizon Customer Service Issues

My name is Preston B. and my phone number is [redacted]. Around 4 weeks ago, I received a replacement phone from Assurion, a 6s plus. Unfortunately, since day one, this phone has been extremely frustrating to use. Every time I need to press a button, I have to tap it at least 4 times for any response. This issue has been driving me crazy. I switched to this phone so I could have a local San Antonio number for my computer repair business, but for the past 4 days, my friend has tried to call me multiple times without success. Calls don't go to voicemail, and I've missed important calls as a result. I checked my Google Business analytics and saw that I missed at least 6 calls this week. This situation is unacceptable. I believe there is a problem with this phone, and I am requesting a replacement from your end. I am unable to cover any costs for repairing a problem that is not my fault. Your assistance in resolving this matter would be greatly appreciated.

Two days ago, my number was ported out without my authorization. Verizon gave me a temporary number that I requested to keep permanently because my old number was compromised. Today, my phone service has been shut off, and I'm being asked to pay to make calls. I urgently need to get my line reactivated. I've tried calling customer service three times but was on hold for 25 minutes each time, only to be disconnected. My new number is [redacted], and my old number is [redacted]. I hope to resolve this issue promptly. Thank you. - Kristina O.

I have been a loyal Verizon and Verizon Wireless customer for 25 years. I believe you have the ability to create change. Verizon is a significant sponsor of the NFL and the Pro Bowl. Recently, they appointed Michael Vick, a convicted felon for cruel acts against animals, as a team captain. Someone who has shown such a disregard for life should not be celebrated. Please demonstrate that you prioritize ethics over financial gain by reconsidering your sponsorship unless the NFL reconsiders honoring Vick. It is imperative to recognize individuals who truly deserve such accolades and not someone with Vick's troubling past.

I am writing to address the issue with Verizon posting inaccurate information on my credit report, which has caused a significant drop in my credit score. This negative impact is affecting my ability to receive 0% promotional offers from creditors. Please correct this error and provide a final statement for account [redacted][redacted] based on our agreed terms. Thank you, Anthony M. Malvern, PA [redacted] Email: [redacted]

I am reaching out regarding the negative information Verizon has posted on my credit report, which is inaccurate based on our recorded agreement. This misinformation has led to a significant drop of around 50 points in my credit score. This decrease has impacted my ability to receive beneficial 0% promotional offers from creditors, resulting in considerable financial loss for my family due to Verizon's false reporting. Furthermore, I need to clarify that the dispute contains a typographical error as I do not have any school loans under my name; those belong to my children's mother. I kindly request the immediate removal of the erroneous information from my credit report and a final statement from Verizon based on the accurate terms of our agreement. Thank you for your prompt attention to this matter. Sincerely, Anthony S. M.

I am reaching out regarding an issue with Verizon posting inaccurate negative information on my credit report. This information has caused a significant drop in my credit score, affecting my ability to receive favorable promotional offers from creditors. I want to address the miscommunication, as the reported school loans are not associated with me but with my children's mother. I kindly request the removal of this inaccurate information from my credit report and a final statement based on our recorded agreement for account number [redacted][redacted]. Thank you for your attention to this matter. Sincerely, Anthony S. M. [redacted] Bridge Street Malvern, PA [redacted]

I am reaching out regarding Verizon posting inaccurate negative information on my credit report, which has caused a significant drop of approximately 50 points in my credit score. This drop has impacted my ability to access 0% promotional offers from creditors, leading to financial losses for my family. I request the prompt removal of this erroneous information from my credit report and urge Verizon to provide a final statement based on our recorded agreement for account [redacted][redacted]. Thank you, Anthony S. M. [redacted] Bridge Street, Malvern, PA [redacted].

After enduring weeks of a persistent hum on my copper phone line, I have faced the frustration of three days of missed repair appointments resulting in a completely dead phone line (with intermittent DSL connection). I have no information on whether a repair person is addressing the issue as there has been no communication from Verizon. With only a malfunctioning old cell phone at my disposal, I find it challenging to reach out for assistance. Despite escalating my bill by approximately 30% during this ordeal, Verizon has not taken action to resolve the ongoing problem.

My Verizon Fios has been down since December 25th, and the repair appointment is not scheduled until January 2nd between 8 am and 8 pm. This is greatly affecting my business operations as I use Square to bill patients and require Wi-Fi. I am reaching out to the Attorney General to submit a complaint. I insist on an earlier repair due to having inside wire maintenance and request not to be charged for the time my Wi-Fi has been unavailable in December and January. I am extremely frustrated that despite having multiple accounts and phone numbers with Verizon, I am not being prioritized. How can a business person dedicate 12 hours for a repair technician to arrive?

Subject: Request for Assistance with Verizon Wireless Account Closure and Payment Dear Sir/Madam, I am reaching out regarding an issue with my Verizon Wireless account, which seems to have been mishandled. I have been trying to close and settle the account, but have faced challenges due to modifications made to it three years ago which have left me unable to access or manage it effectively. The account was transferred to my ex-spouse, Cameron A. Phillips, with a new main number [redacted], and I was removed from it. However, I am still receiving notices of delinquency and my attempts to resolve this have been unsuccessful. During a recent call to Verizon, I was passed between representatives who were unable to assist me adequately. This has resulted in the account being sent to collections, further complicating the situation. I urgently request that the account be closed entirely if I am still associated with it, or that my information be promptly removed if I am no longer linked to it. I have not authorized any changes to the account since December [redacted]. Please provide clarification on the status of this matter and guidance on how to address it promptly. Thank you for your attention to this issue. Warm regards, Jann Phillips Email: [redacted] Cc: Better Business Bureau

I am the owner of Aberjona Engineering in Woburn, MA. We recently had Yealink digital phone service (T49G IP) installed. We are unable to access our voicemail as we do not know the ten-digit number required for verification. Additionally, we are unaware of the password needed to access the voicemail system. Our incoming calls only ring three times, which is too short, and we would like to extend it to six rings. There are currently 27 voicemails that we are unable to access. Please advise on how to resolve these issues promptly. Thank you.

I am experiencing issues with my phone service and DSL. The automated system is not able to determine if the problem is in your network or in my apartment. It only provides options assuming I live in a house, not an apartment. The system does not offer the choice for both phone and DSL issues. Although there are instructions provided, I have questions that I would like to discuss with a live person. Unfortunately, there is no option to speak to someone directly. I want to inquire about Saturday availability without having to take time off work. I prefer speaking to a live person rather than exchanging emails.

Our television service has been down for approximately 48 hours. A technician visited yesterday but mentioned it was an outage and couldn't assist further. No updates have been provided. There seems to be an issue with the HDMI inputs on the TV now. I communicated with several customer service representatives who gave conflicting information about receiving credit for the downtime. One individual was courteous but the call center had a noisy background, appearing unprofessional. The technician's visit did not yield any solution due to the outage, leaving me uncertain about his actions. Additionally, I received an email about an order I didn't make and haven't received clarification despite contacting the company. The language barrier with some representatives added to the frustration. The lack of progress is disappointing, especially with New Year’s around the corner and no TV service.

I forgot to mention that I want the issue with the TV resolved. I want the TV fixed and to be informed about the problem and how long it will take to restore the service accurately. I need customer service reps who are easy to understand, without noise in the background, and who provide consistent information. I am concerned about receiving credit for the service interruption and want to clarify any misunderstandings about orders placed. I will be calling again soon to address the credit matter and the confusion around the service order. The wait times on the calls are too long, prompting repetitive music. While most representatives were polite, there are improvements needed, as mentioned earlier. It would be helpful to have a call-back service. Currently, I am without service for the New Year with unclear reasons. Thank you.

I bought a brand new phone from an Apple store, and unfortunately, Verizon mistakenly blacklisted it as lost or stolen. I have been without service for over a month now, despite sending them my purchase receipt to prove ownership. I have tried numerous times to resolve this with Verizon, but their customer service representatives seem unable to help, and I have yet to speak to someone who can actually remove the phone from the blacklist. I am hoping that a knowledgeable and empowered individual from Verizon will reach out to me promptly to resolve this issue. Thank you.

I want to address an issue with my Verizon account. I have used the online bill pay system twice, each time receiving a confirmation number, but I later found a past due amount on my bill. My bank mentioned a system malfunction between Verizon's and their systems causing this. I resolved this by paying over the phone with extra fees I did not incur. I am seeking a refund for these charges. Despite attempts to mail payments being unsuccessful, calls from Verizon have been inconvenient, especially when they contact a family member's phone during work hours, asking for help. I can be reached at cell number [redacted] [redacted] [redacted]. I hope to resolve this promptly. Thank you. Samuel B. II

My phone line has been disconnected since Sunday, January 12, [redacted], due to a recent storm. I'm unable to reach out to you for a line check. The phone display alternates between "NO LINE" and "LINE IN USE," with static when attempting to make calls. I reside in Massena, NY, [redacted]. Despite being assured by Verizon that the line would be repaired by 8:00 pm on Wednesday, January 15, [redacted], my phone remains out of service as of January 16, [redacted]. I wish for the line to be fixed promptly and request not to be billed extra for the busy signal. My account is linked to Kevin J. Thank you.

I recently purchased a new Verizon phone and opted for the $30 monthly payment plan. Despite requesting an auto-payment setup, Verizon did not comply, forcing me to purchase payment cards in person each month. Due to being snowed in this month, I couldn't obtain a payment card and explored other providers. AT&T swiftly provided me with a new sim card before my Verizon service expired on the 24th. After inserting the sim card, I spent more time attempting to activate the new service, only to discover that Verizon has placed a block on my phone. Despite not owing Verizon any money, my phone service has been disrupted. The numbers I called at Verizon were unhelpful, leaving me stranded without phone service due to the snowy conditions.

I have a prepaid Verizon Wireless account and will be traveling abroad soon. I plan to forward my calls to a different number. However, I've heard that it's not possible to contact Verizon for call forwarding once I've left the U.S. This seems surprising in this day and age. If there's no way to do this, what options do I have if I forget to set it up before I leave?

1) I have been scheduled for March 3 to exchange my old set boxes for two new ones, but I require an earlier date. 2) Following three service calls and numerous challenging phone conversations, I need the $[redacted] upgrade fee waived as per Chat ID #[redacted] on January 9 at 12:06 pm. It has been over a month with now four service calls, and I urgently want to confirm the removal of the $[redacted] fee from my bill. I seek assurance that I will not be charged for a fee that I requested to cancel, as previously discussed with the 17 individuals I have interacted with through Chat and Service Calls.