Verizon Customer Service Issues

My phone number is [redacted], and I reside in zip code [redacted]. Today around noon, I started receiving "loss of service" calls. I left my area and went to the nearest Verizon service location, but by then, my phone was working again. When I asked them to check if my service area was having issues, I was told that since the phone was working, there was nothing they could do, and the employee walked away. Now that I am back home in [redacted], I still have "NO SERVICE." This situation is concerning because I have never experienced a loss of service before, and Verizon has always been reliable in this area. I am 82 years old and I do not want to be without communication in case of an emergency. Can anyone assist me?

Dear Sir, I had an unfortunate experience at a Verison store recently while trying to replace my “lightning to USB cable”. The representative who assisted me recommended a wireless charger, but failed to provide detailed information about its functionality. Despite being assured it was compatible with my Apple XR, the charger did not work as expected – the lights remained red and did not quick charge. When I returned the product, I encountered a disrespectful employee who insisted the charger was functioning correctly and belittled my lack of knowledge about quick charging. I was left feeling insulted and misunderstood. The lack of product knowledge and poor customer service from the representative was disappointing. I hope this feedback prompts better training for your staff to ensure customers receive accurate information and respectful treatment. Sincerely, Pat P.

I have a business account with Verizon. In May [redacted], I purchased two phones and requested the Verizon representative to set them up with international packages as they were intended for use overseas. However, in July, my account was charged over $[redacted], mostly due to international calls. Despite my attempts to reach out to Verizon by phone and in person at the store where I bought the phones, speaking with supervisors who promised to follow up but never did, I am still facing issues. There seems to be no physical office to visit or email address for written communication. Currently, Verizon has disconnected all my devices, and the bill has reached $11,[redacted]. I only signed up for a phone line, not a mortgage with Verizon.

I purchased my phone in August, and I am experiencing signal issues 75% of the time. Calls are frequently dropped, and I am always instructed to reset my phone, get a new SIM card, or informed that the towers are down or too far away. This situation is extremely frustrating. I switched to Verizon specifically to ensure people can reach me, but incoming calls are going directly to voicemail. I have been reaching out through calls and online chats for the past two months regarding this matter, but no resolution has been provided. Verizon's assistance has been unhelpful.

I have been trying to get in touch with Verizon supervisors all day. I needed my payment history for a prepaid plan. After 2.5 hours, I was told my problem could be resolved by switching from the business plan back to prepaid. I agreed to this as I was promised there would be no charge, but my phones got cut off during the process. Even though I was assured a call back, no one followed up. I spoke with Angel, who said she needed to confirm the switch with the business department but did not call me back as promised. It is now past the time I was told to expect a call. Dealing with Verizon has been incredibly frustrating, and I need assistance to resolve this issue promptly.

I am experiencing a problem with my service that is intermittent and unreliable. It frequently stops working when I need it the most, often staying off for most of the day. I have reached out to technical support, enduring long wait times of up to 30 minutes, only to have the call disconnected due to the service failure without receiving a callback. During another attempt, the representative suggested restarting my phone, but the issue persisted. Despite paying for unlimited data, I am not able to utilize it effectively. I request a resolution to this ongoing problem or compensation for the prolonged period of poor service I have endured.

In late June [redacted] or the first week of July [redacted], I attempted to purchase two iPhone 8 Plus devices for a trip to Italy. My goal was to transfer my phone number from Great Call to my new silver phone. Despite speaking with multiple representatives, it was frustrating to realize that there was no continuity in documentation within the organization, hindering customer service. In a rush as our departure date approached, I sought help from my daughter, J.B. (phone: [redacted]), who added my phone to her family plan. Upon receiving the phones, my husband decided he didn't want his red 8 Plus phone. I followed the return instructions but mistakenly deleted the email confirming its receipt, leading to continued billing for the unused red phone. Due to the lack of a PIN number and the confusion caused by previous interactions, getting assistance to resolve the billing issue has been challenging. Despite having evidence of calls from various Verizon numbers, I am unable to retrieve the email content for verification. I am primarily associated with Verizon through my daughter's plan, and the inability to track the return of the red phone and cease billing has been frustrating. The account number on the red phone bill is [redacted]18, and the invoice number is [redacted].

I am currently a Metropcs subscriber but would like to switch back to Verizon Wireless for a prepaid account. Due to a recent near-fatal car accident, I am unable to work and am facing financial difficulties, making it hard to pay my phone bill. I had been with Verizon Wireless for 14 years, and regret switching to Metropcs as they haven't been as accommodating during this tough time. I am hoping to return to Verizon Wireless and was wondering if there is any possibility of receiving the first month of prepaid service complimentary until my Disability Check arrives on December 1st. I understand the constraints and responsibilities, but reaching out to Verizon Wireless for help has been on my mind. I can be contacted at [redacted] Thank you for your consideration.

Dear Sir/Madam, I'm reaching out on behalf of my 85-year-old friend, a senior female, who is currently unable to use her phones due to technical issues. We have been unable to contact her for quite some time now due to her phones not working properly. I kindly request for someone to assess her phone situation and possibly assist in selling and setting up a new phone for her, including new phone lines. Her name is Ms. Elizabeth B. Regan, residing at [redacted] West 68th Street, Apt. 2A. If there is no response upon ringing her apartment downstairs, please try Apt. 2B for Charles Regan, her ex-husband, reachable at [redacted]. Ms. Regan's memory is deteriorating, and her hearing is impaired. Her telephone number is [redacted], which, unfortunately, is not functioning at the moment. Thank you for your assistance. B. Spiecker

I have been attempting to transfer 3 lines of service from T-Mobile to Verizon to take advantage of the Black Friday iPhone 11 promotion, which includes a $[redacted] credit for qualifying phones like the iPhone 8, and a $[redacted] Mastercard gift card per transferred line. However, our local Verizon store did not have the desired phone colors in stock and recommended purchasing online. Unfortunately, the website is only allowing one trade-in option instead of one per phone line. I have documentation of the promotion and am seeking help with our purchase to ensure we receive the promotion's benefits. Despite trying to reach customer service through chat and phone, we have not had success after waiting for 40 minutes. I can be contacted at [redacted]. I intend to order 3 iPhone 11s in red, purple, and yellow, all [redacted] GB, with trade-ins of an iPhone 7 128GB, iPhone 8 64GB, and iPhone 8 Plus 64GB. I am interested in adding the $6.85 protection plan only to the purple phone and selecting the Play More Unlimited Plan for $[redacted] for all 3 lines. Please reach out promptly to assist in securing the promotion and finalizing the transaction. Thank you, Colleen G.

I tried to log in or register on My Verizon. After switching back from T-Mobile, I entered my number, billing zip code, and pin as requested, but the system said it was incorrect and locked my account. I am the only line and owner of this account, and I am sure the information I provided is correct. I have a new Samsung Galaxy S9. I need this resolved promptly. I should not be paying over $[redacted] a month and not be able to access my own account details.

I was promised $[redacted] in gift cards for switching to Verizon from Sprint. However, I was later informed that as it was a business account, I did not qualify for them. After speaking with customer service and visiting the store multiple times, I was assured the issue would be resolved, but it has been over 3 weeks and I have not received any updates. The store manager, Andrew, told me it should be resolved soon, but I have not heard back despite reaching out. This has been a frustrating experience, and I expect better service as a new customer.

I am requesting a reversal of the charges incurred during my overseas trip due to the unfortunate passing of my father. I traveled abroad from Nov 11 to Nov 22 and was charged $10 a day by Verizon for international usage while my phone was activated there. As loyal customers of Verizon, we would greatly appreciate a credit of $80 back to our account. During this time of grief, my only means of communication with my family was through this phone. I have the death certificate available if needed as proof. The phone number is [redacted], and the account is under Greg Wyess, phone number [redacted]. Your understanding and assistance during this difficult period for our family would be sincerely appreciated. Thank you, Inna Wyess.

I've been experiencing issues with my phone lines where I can't hear the caller or vice versa. Every time someone calls back, the connection is fine. This problem occurs on all the phone lines in my house, so it's not related to a specific phone. I reached out to customer service, and although they called back as promised, the issue persisted with the call not connecting properly. This has been happening for a few months now.

On October 18, [redacted], I bought a Moto E5 cell phone at Vancouver Mall, Vancouver, WA from Verizon. While at the store, I contacted my carrier, Affinity, to transfer my telephone number [redacted] to replace the new Verizon number [redacted]. A Verizon staff reluctantly agreed to the transfer as I intended to discontinue with Affinity. By October 22, the transfer hadn't taken place, so I returned to the Vancouver Mall Verizon store. An employee called Affinity to request the transfer of [redacted] to my new phone. Despite these efforts, the transfer did not go through, so I reached out to Affinity. On November 4, I received an email from Affinity customer service informing me that my request had been canceled but would be reactivated. Unfortunately, there have been no further developments. I continue to use Affinity as all my contacts have my [redacted] number. Affinity continues to bill me. I wish to enroll in automatic payments with Verizon, but I am unable to use my new Moto E5. What steps should I take next? Thank you for reading this, Anita L. Vancouver, WA

I recently spent 5 hours setting up my FIOS service with your company, which was a long time. I then contacted tech support to help me change my user ID and password. Unfortunately, the tech entered the wrong name as my user ID. It should be "Robertmarx" with an "x," not "Robetmark." I am disappointed with the outsourcing of customer service and the time wasted. I am requesting a competent English speaker from tech support to schedule an appointment with me to correct my user ID. Thank you. - R. Marx

I bought a Samsung A10E in September. Unfortunately, due to family illness and surgery, I didn't use the phone. In November, $[redacted] was deducted from my account by Verizon for no service provided. The telephone support confirmed I own the Samsung. However, when attempting to activate it on a different network, I was told the phone is listed as lost or stolen. How can I unlock this phone?

I've been using Xfinity to access my email. Unfortunately, I can't log in anymore because I've misplaced my password and ID. I used to be a Comcast customer but switched to Verizon. I was informed I could keep using my .comcast address, which was working until today when I lost my information. I've contacted Verizon, Comcast, and others but haven't received any help. Please connect me with someone who can understand and resolve this issue as I really need access to my email.

The Verizon customer service model is frustrating. I have two landlines at home, but today I had to deal with one being out due to a storm. After 40 minutes on the phone, I was told a technician wouldn't be available for 8 days. I never got to talk to a real person, and the automated pin system was a hassle. I think it's time to transition to just using our cell phone plans.

At 10:30, I reached out to one of your agents for assistance. Unfortunately, the encounter was unpleasant as the agent was unhelpful and refused to provide any identifying information when I inquired about a $7 charge on my bill. While she claimed it was a credit, after contacting the bank together, it was confirmed to be a debit. Despite the bank verifying the discrepancy, she persistently made unhelpful comments. The overall experience with your "Support" team was frustrating, with long wait times to even connect with a representative. I believe it would be beneficial for you to review the interaction from the number [redacted] involving the uncooperative agent. Additionally, I was charged for bill payment through an unsupported app on my Huawei phone, even though I have been a loyal Verizon customer for seven years. The lack of assistance, particularly during this call, has left me extremely dissatisfied.