Snapchat Customer Service Issues

Subject: Request to Review Locked Snapchat Account Dear Snapchat Support Team, I have been a loyal and responsible user of your platform for a significant period. Snapchat is essential for me to stay connected with friends and family, playing a vital role in my daily routine. I understand the importance of following Snapchat's guidelines and did not intend to breach any rules. It is distressing not to receive a response from Snapchat regarding my locked account. If there was a misunderstanding, I kindly urge you to reconsider the permanent block on my account. I am willing to cooperate fully and provide any necessary details to resolve this issue promptly. I cherish being part of the Snapchat community and would be grateful for the chance to continue using the service. Your assistance in addressing this matter is highly valued. Thank you for your prompt attention to this request. I eagerly await your response. Warm regards, Sadeeq5536

I am having trouble accessing my old account. When I tried to log in, a new account was created with the same username. I need my old account with the ID Aahil Khan 786s. Please fix this issue and restore my original account. My phone number is [redacted]. Thank you.

My Snapchat account has been hacked. The hacker changed the email address and password, and is sharing my photos. I've asked my friends to report and block the account. I want the account deleted, but Snapchat support isn't assisting me. I've had the account for 8-9 years with the same details: username oli2525, email [redacted], birthday March 5, [redacted], phone [redacted]. Snapchat should be able to see this information. Can someone please help me?

Hello, I am having issues with my Snapchat account, sienna.rose1x. A few days back, it got hacked, and despite numerous emails to Snapchat, I haven't received any response. Consequently, my account got permanently locked without any option to appeal. I am frustrated by the lack of support and have now sought help from pissedcustomers.com. I have followed their advice, but the situation remains unresolved. I have always abided by the community guidelines and utilized the platform as a safe space. This ban has significantly impacted my mental health as it contained sentimental photos and crucial evidence for the police regarding an incident. It was also my means to communicate with my brother. This issue needs urgent attention.

My friend used my phone number to create a Snapchat account, and now that account has been blocked. Strangely, my own Snapchat account is not working on my phone, but it works on another device. I believe if there was an issue with my account, it should have been the one blocked. I am unable to understand why my account is not functioning on this specific phone. Please, could you look into this matter and help me regain access to my Snapchat account? Thank you.

My friend created an account using my number, but his account got blocked, affecting my account on this device only. However, my account works fine on another mobile. I received a message stating that my access to Snapchat is temporarily disabled due to unusual activity. I am willing to apologize if there is an issue with my account, but as nothing wrong has occurred, I kindly ask for your assistance in resolving this matter. Could you please reopen my Snapchat account? I sincerely request another chance as I have not violated any terms.

I'm trying to regain access to my old Snapchat account, "Thelegend_bobo." However, I have a new phone number and a new account now. The issue is that my new number is linked to my current account. When I attempt to reset the password using the "forgot password" option, it only changes the password for my new account. Since my old account was verified with a different number, I need to use the old number for the password reset. I'm struggling to find a way to recover my old account without affecting my new one. I have important photos on that account that I need to retrieve. Your help with this matter would be greatly appreciated.

I am dismayed by the service I have received. My account was locked, and despite providing evidence like a police report and proof of unauthorized access, my appeal was rejected. I have valuable family photos on my account that I cannot afford to lose. I am extremely upset by the way this has been handled.

I am having trouble accessing my account. The system won't allow me to create a new one either. I suspect my device is banned or possibly compromised by a hacker. I've attempted to create a new account on my tablet without success. Even trying to log in on my phone using the new account has failed. I would appreciate your assistance in resolving this issue so I can regain access. I had ongoing streaks that are now interrupted. I am unsure why my phone was banned, but if necessary, I am okay with deleting the account if it will resolve the problem. Please address the device ban as I believe I have been hacked.

Hello Snapchat, I am Iara with the username iaraa_melo. My Snapchat account has been permanently blocked due to individuals hacking it and violating the rules. I have had my account since [redacted] and lost all my memories and interactions. Friends told me about strange posts on my Story that I couldn't check as I was locked out. I used to love Snapchat, but this experience has been frustrating. I wish to communicate with the Snapchat team for assistance in restoring my account as I believe I have always abided by the rules. Thank you for your understanding.

I am a 13-year-old and my boyfriend is the same age. On June 3rd, [redacted], he encountered an online individual named Michael Hills, also known as Mikey from New Hampshire, who is 18 years old. Since then, he has been continually harassing us. Mikey's Snapchat username is mike_nike05. Today, he called my boyfriend on Snapchat, making sexual jokes and inappropriate comments despite our protests. I declined his inappropriate request to see his genitals, and my boyfriend, for safety, started screen recording the conversation. Approximately 17 seconds later, Mikey exposed himself on Snapchat FaceTime. This behavior is unacceptable, and he must be banned for harassing minors and making them uncomfortable.

Hello, I am experiencing difficulty accessing my Snapchat account. When attempting to log in from my phone, I received a message stating that my account is temporarily blocked. This has been ongoing for the past two weeks. Despite not having violated any terms, my account remains blocked. I am able to access the platform but encounter an error when trying to unblock my account. Please assist me in resolving this issue at your earliest convenience. My Snapchat username is: gadili8160. Thank you.

I signed up for Snapchat Premium intending to pay monthly, but was charged for a year instead of just the monthly option. I went to change my billing to monthly, but it added on another payment, leaving me with both plans for 13 months. I only wanted to try it for a month and now I have a balance of 85p in my account. I need assistance with this issue. Thank you.

My niece accessed my phone and inadvertently removed my Snapchat login, which I've had since [redacted]. I have cherished pictures from the past few years that hold memories I wish to keep. Despite changing my password from the usual "lily0122" to "Geneva0122," I am unable to log in. Unfortunately, I can't recall my Snapchat username. The email linked to the account is [redacted]; I cannot recollect the associated phone number as the account was created in [redacted] or later. My updated email is [redacted], and my phone number is [redacted]. Thank you.

My device currently has a temporary disablement affecting my access to Snapchat. While the issue is commonly linked to violating terms or community guidelines, I have not engaged in any activities that would result in this situation. It has persisted for over 24 hours, and despite my attempts to resolve it independently, no progress has been made. I am both bewildered and frustrated by this matter. Despite reaching out to Snapchat through email multiple times, I have not received any helpful information. The lack of communication and support on their end is deeply disappointing. As an active user of the platform, I find it perplexing that they cannot provide details on this particular situation. An estimated duration for this temporary ban would have been appreciated.

I am having difficulty accessing my Snapchat account because I forgot the password. The account is linked to an old Gmail address which I have since deleted, and the phone number associated with the account is no longer in my possession as I lost the SIM card. Despite reaching out to Snapchat multiple times, their responses have been unhelpful and they seem unable to assist me in verifying my identity through other means. I have all the necessary information to prove that I am the account owner but have not been able to make progress with their support team. I am worried about losing access to my account and am seeking a solution to this issue.

Hello, I am Stephanie Sandoval. Last Saturday at 10:43, my account was permanently locked due to a post related to drug use. This was not intentional as I am aware of Snapchat's policies regarding such content. I am very anxious as I cherish the memories stored on the app since [redacted]. I never received a warning or a temporary lock before the permanent ban. I am requesting your assistance in restoring my account, as it holds sentimental value to me. I have always adhered to Snapchat's guidelines and would appreciate it if you could review this situation. Thank you for your time. Sincerely, Stephanie Sandoval.

My Snapchat account was hacked, resulting in it being permanently locked. The incident occurred unexpectedly, leaving me with the only conclusion that my account was compromised, as I have not breached any of Snapchat's community guidelines. It is distressing to be unable to access my account, despite my efforts to appeal to unlock it. I am struggling to make progress in recovering my account.

I am experiencing issues accessing my Snapchat account due to a "suspicious log in" message. The platform is attempting to send a verification code to my old phone number, which I no longer use as I have a new number. After uninstalling and reinstalling the app, I am now prompted for this verification code despite knowing my password. Unfortunately, I am unsure of the email linked to this account, making it challenging to regain access. I am urgently seeking a solution to sign in successfully. Thank you for any assistance.

I have reached out to your support team over [redacted] times because my account was compromised. Please assist me. Recently, I allowed my little brother to use my phone for his account, which resulted in both our accounts being affected when his was terminated. I have since created a new account on my phone, given the circumstances of the hack which likely involved a virtual machine leading to a device ban. Considering I have always abided by the app's terms of service without any prior warnings, I believe I deserve a chance to reactivate my account. I have full access to the necessary email and phone number. I am willing to cooperate with any requirements to reinstate my account.