Snapchat Customer Service Issues

Dear Snapchat Team, My name is Iordanis Karagiannidis, born on 02.05.[redacted], and I am inquiring about my Snapchat account (jordanis_alexis) which has been temporarily deactivated. I am shocked and desperate as this is my only account, and I am unsure why this occurred. It seems like I was hacked, and I am unable to access my account anymore. I am concerned about recovering my account and all the pictures stored on it. I hope for a resolution soon as my account is temporarily disabled. I would greatly appreciate your assistance in this matter as this situation is beyond my control. Thank you for your help. Sincerely, Iordanis Karagiannidis

My Snapchat account got permanently locked out without any prior warnings. This is the first time I encountered this issue without any prior violations or misconduct on my account. I was suddenly logged out and unable to log back in, even after following all the guidelines. It won't allow me to create a new account citing a violation, which I find confusing as I didn't breach any community standards. I attempted to appeal the decision, but to no avail. Is there any solution to retrieve my old account or create a new one?

My account was permanently locked, and I did not violate any policies to warrant this action. Recently, my ex and his family have been viewing my snap stories and sending messages, which I have chosen to ignore. I intended to block them, but before I could, I found myself locked out of my account. Snapchat has always been a source of conflict between my ex and me, and I suspect that he may have reported or tried to access my account, resulting in its lockout. Losing access to the account means losing everything I have had on it. I have been using this account since [redacted], over nine years, and I simply wish to have it unlocked. Despite three days passing, Snapchat has not responded to my attempts to contact them. Please assist me in resolving this issue as I have done nothing wrong.

I believe I was reported by someone who doesn’t know me. My account was permanently locked last night. Although I received a guideline violation two days ago, my post was not any different from others I have seen. If I made an error, I am unaware of it. I have important memories and videos that are not backed up. If my account must remain locked, I understand, but I am eager to recover these files. Retrieving these photos and videos is crucial to me. I request Team Snapchat's assistance by reaching out via email or phone, preferably by phone with a representative. I am ready to take all necessary steps to save these cherished memories. Thank you.

I have been using Snapchat since [redacted] and had a good streak going with some friends. Recently, I upgraded to the new iPhone 14 Pro and started using Snapchat on it. I was also helping a friend maintain their streaks, so I was switching between two accounts. One day, I was suddenly logged out of both accounts. When I tried to log back in, I received a message saying, "Due to repeated failed attempts or other unusual activity, your access to Snapchat is temporarily disabled." I reached out to Snapchat's support team, but their response was unhelpful and I'm still unable to access Snapchat on my iPhone after a month.

Subject: Assistance Needed: Unauthorized Access to Snapchat Account Dear Snapchat Support Team, I am reaching out with urgency as my Snapchat account, @mahbod_14, has been compromised. I recently discovered unauthorized activity on my account, and I am concerned about potential misuse of my personal information. I urgently need your assistance in regaining access to my account and preventing further unauthorized actions. Although I tried to reset my password, the hacker seems to have altered the associated email and phone number. I kindly request immediate action to resolve this issue and guidance on the necessary steps to reclaim control of my account. Your prompt attention is greatly appreciated. Below are the details to verify my identity: 1. Username: @mahbod_14 2. Email linked to the account: [[redacted]] 3. Phone number on the account: [+[redacted]22] 4. Date of birth: [16/11/[redacted]] Security of my account is vital, and I am ready to assist fully to ensure its rightful recovery. Please communicate any required steps to my provided email address. I thank you for your swift response. I trust that, with your support, I can regain access to my account and halt this unauthorized activity. Best regards, Mahbod

Hi, I believe I've had my account for around 10 years, and I'm certain my username is marthehalvei. The only phone number associated with my account is +[redacted]. I've been using this account daily for nearly a decade, but yesterday I encountered an unusual issue. I trust that the information I've shared is in your system. Would you please assist me in resetting my password? Username: marthehalvei Email: [redacted] Phone number: +[redacted] Thank you, M.H.

Hello, I last used my Snapchat account in September. Since then, I have not accessed it. Recently, a friend mentioned sending a snap to this account, which was viewed by someone. We tried messaging that account again, and it was seen but not replied to. Moreover, the hacker changed my phone number, email address, and other details that allowed me to access my account. I had many personal photos on that account. The hacked account is kavyaa7671. My family and I are worried, so please help us.

My friend's account has been locked because I falsely reported them. They did nothing wrong and have always followed the rules and community guidelines. I can prove I reported them wrongly and that they are innocent. Their username is andekedrisen, and they have had their account since [redacted] without any prior issues. I am determined to help my friend regain access to their account.

I am facing an issue with my Snapchat account "hubalider." After being logged out, I attempted to log back in but my password did not work. The platform requested a six-digit code sent to an email address I no longer have access to. Unfortunately, I did not have a phone number associated with my account either. This situation is distressing as I have important connections and memories spanning seven years on the app. I would greatly appreciate any assistance in resolving this matter. Snapchat has been a significant part of my social life since its inception.

Hello Snapchat Team, My Snapchat account has inexplicably been permanently banned. I am unsure if it was hacked, which may have caused this issue. I am a young boy and have cherished this account for a long time. It allowed me to connect with friends and capture valuable memories. Unfortunately, all those memories are now lost. I want to clarify that I have never used third-party apps or violated any terms of service. I heavily rely on Snapchat to communicate with everyone, more so than anyone in my friend circle. Making new friends has been challenging for me, and Snapchat has been instrumental in enabling me to connect with others. My username is tylervose, and I am hopeful to recover access to my account. Despite my attempts to contact support through emails and Twitter, I have not received any assistance. I sincerely hope you can assist me in retrieving my account. Warm regards, Tyler Vose

I am experiencing issues logging into my account. Despite having used the email [redacted] for both accounts, with the usernames tiffanyyforee (new) and Tiffanyy_ann04 (old), I'm only able to access the old account. The system seems to be claiming that the new account doesn't exist, even though I've had it for four years. This problem started when I was logged out earlier today. I mistakenly associated my cellphone number with the old account instead of the new one. Can you please assist me with this matter?

Ich wurde schon mehrmals auf Snapchat gesperrt, obwohl ich nichts getan habe. Dies ist bereits mein 50. Account. Es ist frustrierend, da ich nicht verstehe, warum dies passiert. Es ist ärgerlich, da wichtige Konten und Daten darauf gespeichert waren. Ich muss dringend darauf zugreifen können, ansonsten sehe ich mich gezwungen, rechtliche Schritte einzuleiten oder sogar mein Snapchat-Konto endgültig zu löschen. Helft mir bitte.

How many times are you going to keep blocking me? This can't be happening anymore. I haven't done anything wrong. I hardly even use Snapchat, but I had important things on my money account. I don't understand why you do this. You are only allowed to block for specific reasons, but people should still have access to their things. You're acting in a way that's against the law. I am a police officer, and I can handle this situation entirely. It needs to be resolved.

My Snapchat account was mistakenly locked and banned due to a hacking incident. Someone gained access to my account, posted a picture of a boat, and made a misunderstood comment about a handbag. I was wrongfully accused of violating community guidelines that I did not breach. I urgently need my Snapchat account restored and the ban lifted. My username is Shaunamxsweeney.

I am currently unable to access my account as I am facing difficulty verifying my email and phone number. Unfortunately, I have forgotten my email password and no longer have the associated phone number. This is crucial to me as Snapchat was my main camera, containing precious memories of my late husband, which are irreplaceable for our two young children. It is vital that I regain access to recover these invaluable photos and videos. I am reaching out in desperation for assistance to retrieve these cherished memories. Snapchat, your help in this matter would mean everything to me during this difficult time.

To Whom It May Concern, I am Melian, contacting you regarding the recent suspension of my Snapchat account due to a content violation. I understand Snapchat's need to uphold community guidelines for a safe platform. I want to explain the situation behind the content violation. I mistakenly posted a video that was not mine, without fully realizing its content, to share privately with a few friends. It was an oversight on my part, and I take full responsibility for not reviewing the content thoroughly. I have been a loyal Snapchat user for nine years, with many cherished memories in the form of photos on my account, including memories of a dear friend who has passed away. Additionally, Snapchat is a vital means of communication with important people in my life. The conversations I have on the platform are meaningful, and losing contact with friends and losing those conversations would be distressing. I value the Snapchat community and am committed to being a responsible user. I am willing to comply with any security measures or provide any necessary information to demonstrate my commitment to responsible use. I am a 20-year-old female psychology student with significant personal content on the account, and losing it would be devastating. My previous appeal was rushed due to panic, and I have lost valuable memories with people who are no longer here. I request a review of my account suspension and the chance to correct this situation. I have learned from this experience and will be more cautious in the future. Thank you for considering my request. I hope for a positive outcome that allows me to continue being part of the Snapchat community. Sincerely, Melian H. @melsheriii

I'm unable to access my Snapchat account. I recently received an email notifying me that my account was permanently locked due to a violation of community guidelines. I've had this account since [redacted] without any previous problems. Despite receiving account-related emails and attempting to reset my password, I believe my account was compromised by a hacker. I'm devastated to have lost all my memories and access to my account. I'm reaching out to Snapchat to see if there's any possibility of recovering my compromised account.

I have encountered a significant issue. My account has been permanently locked due to my post of a picture of my prescribed Adderall on my private story with the caption "shop open." I recently spent $[redacted] for an ADHD evaluation and received my first Adderall prescription to help me with college studies. My post was intended as humor and satire for close friends, not for any illicit purpose. It was meant as a lighthearted joke that my private story circle would understand, as I have never been involved in drug selling. Losing access to my Snapchat has affected my connections with friends of nearly a decade and my business group, which is preparing for an important final presentation. I am disappointed by the ban, especially as I see more severe content on the platform regularly. Restoring my account is vital for maintaining these crucial connections.

Hello, I am writing because I am deeply concerned about my Snapchat account being banned. This has caused me a great deal of anxiety as I fear losing connection with my friends, family, and all the precious memories stored in my account. I have been using this account for nearly a decade, and it holds many valuable memories that I would like to retrieve. I believe the ban was a mistake and I assure you it will not happen again. I kindly request for my account to be reinstated. I am truly saddened by this situation and I sincerely apologize for any wrongdoing. I am hopeful that I can be given another chance to access my account and all the memories it holds.