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Snapchat Customer FAQ

Top Answers & How-to Guides

How do I Contact Snapchat Customer Service?

The question we are asked most often is about how to talk to Snapchat customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Ask any question you have about Snapchat customer service, get an answer now.
Contact Snapchat customer service

Recent Snapchat Customer Questions

Phone software update karne ke bad Snapchat account open hi nahi ho raha hai na mobile se na email id se

Agar phone software update karne ke baad aapka Snapchat account khul nahi raha hai, toh aap kuch steps try kar sakte hain. Pehle app ko uninstall karke dobara install karein. Phir phone ko restart karein. Ensure karein ke aapki internet connection theek hai. Agar problem phir bhi solve nahi hoti, toh aap Snapchat support ki website par jaakar zyada madad le sakte hain.
Asked Oct 12, 2024 12:56 PM

I downloaded Snapchat but it is not opening. I tried a lot but it still didn't work.

If Snapchat is not opening, try the following steps: Ensure your device's software is up to date. Clear the Snapchat app cache in your device settings. Restart your device, and then try opening Snapchat again. If the app remains unresponsive, consider uninstalling and reinstalling it. Check if there is enough storage available on your device. If these steps do not resolve the issue, you may want to refer to the official resources for troubleshooting tips specific to your device model.
Asked Oct 9, 2024 7:37 PM

I’m trying to log in but is sending me a verification code to my old phone number I no longer have access to that number

If you no longer have access to the phone number linked to your Snapchat account, you can follow the recovery process provided by Snapchat. Use the "Forgot your password?" option on the login page, and follow the prompts to recover your account. If you have access to your email associated with the account, you may receive a code there instead. It's important to keep your recovery information updated to avoid such issues in the future.
Asked Oct 2, 2024 7:04 PM

I need to get my Snapchat account unlocked

To unlock your Snapchat account, visit the Snapchat website and go to the account unlock page. You'll need to log in to your account and follow the prompts to unlock it. If your account has been permanently locked, you may not be able to recover it. Please ensure you follow Snapchat's guidelines to prevent future lockouts.
Asked Oct 1, 2024 12:22 PM

I got my Snapchat account locked

If your Snapchat account is locked, it may be due to suspicious activity or a violation of Snapchat's community guidelines. To unlock your account, try logging in on the Snapchat app or website. You may need to follow the prompts provided for unlocking. If the account remains locked, please check for information specific to recovering locked accounts on this page for the latest guidance.
Asked Sep 27, 2024 1:28 PM

Help me with my Snapchat customer service issue

Account Recovery

How do I recover a hacked account on Snapchat?

If your Snapchat account has been hacked, don't panic. Contact Snapchat Support by filling out a form with your username, email, cell...
Read more

How do I recover my Snapchat account?

If you deactivated your Snapchat account, you can reactivate it within 30 days by logging back in using the app. After 30 days, deactivated...
Read more

Technical Issues

Why is my Snapchat not working?

So your Snapchat stopped working? No problem. We've researched the most common issues and came up with the best ways to fix those issues....
Read more

Snapstreak

What do I do if my Snapstreak disappeared on Snapchat?

You and your friends work hard to build your Snapstreaks. So what do you do when you lose your streak? Here's how you can report it...
Read more

Email Change

Can I change my email address associated with my Snapchat account?

Yes, you can change the email address associated with your Snapchat account. To do this, open the Snapchat app and go to your profile...
Read more

Chat Conversation

Is it possible to delete a chat conversation on Snapchat?

Yes, it is possible to delete a chat conversation on Snapchat. To do so, you can simply swipe right on the name of the person you had...
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Snap Maps

What are Snap Maps and how do I use them?

Snap Maps is a feature on Snapchat that allows users to see the real-time location of their friends on a map. To use Snap Maps, simply...
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Snap Saving

Is it possible to save snaps without sending them?

Yes, it is possible to save snaps without sending them on Snapchat. Snapchat offers a feature called "Memories" that allows users to...
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Message Recovery

Can Snapchat messages be recovered after deletion?

No, Snapchat messages cannot be recovered after deletion. Once you delete a message, it is permanently removed from Snapchat's servers...
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Snap vs Story

What is the difference between a Snap and a Story on Snapchat?

On Snapchat, a Snap refers to a photo or video that you send to a specific recipient or a select group of friends. These Snaps can On the other hand, a Story is a compilation of photos and videos that can be viewed by all your friends for 24 hours. You can post multiple Snaps to your Story, creating a narrative of your day or an event. Stories can be enhanced with caption text, stickers, filters, and more. Unlike Snaps, Stories are visible to all your friends and can be viewed multiple times within the 24-hour timeframe. In summary, Snaps are private, temporary messages sent to specific individuals, while Stories are public, time-limited compilations of Snaps visible to all your friends....
Read more
We look to the Snapchat issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Snapchat issues reported to GetHuman
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