Priceline Customer Service Issues

I reserved a hotel room for my wedding in MS on 3/7/23. As a VIP member, I booked online for 3/22/23-3/24/23. I utilized express booking for $57.00 a night and specifically selected a pet-friendly option, but I received a non-pet-friendly hotel instead. This mistake was only discovered afterward, leaving me out $[redacted].00 with no accommodation for my wedding. Unable to get married in another state without a place to stay, this situation is jeopardizing my wedding plans. I reside in LA and urgently need to change hotels to ensure I have lodging for this important event. Your assistance in resolving this issue promptly is greatly appreciated. Thank you, Robert Macloud.

I have not yet received my refund for the seats I purchased but were not available. The email I received regarding this is below. Thank you. Subject: Regarding Your Travel to Houston From: Priceline Customer Care <[redacted]> Date: Thu, Mar 2, 3:37 PM Dear Customer, We regret to inform you that we could not fulfill your seat selection request due to a system issue. A refund of $[redacted].70 will be processed within one business day, and the posting time depends on your bank. Sincerely, Travel Services Please refrain from replying to this email, as messages sent to this address will not reach an agent. This communication is from priceline.com LLC, located at [redacted] Connecticut Ave. Norwalk, CT.

I recently worked with an agent named Magnus to book a Tulsa to Tampa round trip for Joyce Subhi and Mye Howard. Unfortunately, I encountered issues with my card being declined twice. Due to the urgent nature of the situation, I had to rebook the flight and hotel the evening before the trip. Despite trying to contact Magnus via calls and emails, I did not receive a response. In order to secure my bookings, I used a different bank card without confirmation from Magnus. As a result, I was charged twice by Priceline for the flight ($1,[redacted].78) and the hotel ($[redacted].12). I am seeking a refund for these duplicate payments. It is crucial for me to resolve this matter promptly.

I had a reservation at Days Inn Fairgrounds for March 10 and 11. Unfortunately, there was no Continental Breakfast, the lobby was closed, and the check-in process was through a window. Despite the offer of a refund, I proceeded to the room and found it unclean and lacking the amenities described in the advertisement. After speaking to the staff once more, I accepted the refund, but was given incorrect Priceline reference numbers. I am now seeking a refund of $[redacted].84. I decided to relocate to Motel 6 next door for the weekend.

Hello, my name is Chloe J., and I have been a loyal VIP member of Priceline for many years. I recently underwent surgery in New York City on 3/7/23 and needed a week-long stay until 3/18/23. I booked a supposed 4-star hotel, The Manhattan at Times Square, for this trip through Priceline. Upon arrival, I encountered numerous issues with the room, including a lack of towels, excessive heat, and a need for a refrigerator at an extra cost. The hotel room was disappointing with various maintenance and cleanliness issues. The hotel staff's service was lacking, and it was concerning to discover that the hotel was only rated as a 3-star establishment despite being advertised as a 4-star hotel. This experience has left me feeling let down by Priceline's misleading practices. My Priceline Trip # for 3/10 - 3/17 is [redacted], and the additional day I purchased for 3/18 is Trip # [redacted]. You can reach me at [redacted] or [redacted].

Upon arrival, the new staff member at the front desk mentioned that my reservation was only for one person and requested an additional $22 to accommodate my wife in the room. Despite presenting our confirmation number, he remained firm and insisted on the extra charge before providing us with a room. Exhausted from a long day of driving, we reluctantly paid the fee to settle in for the night. The following morning, the front desk attendant advised me to contact Priceline for a reimbursement.

I was informed that my payment didn't go through and is pending at Priceline's end. As a result, I was ejected from my room because they couldn't locate my reservation or confirmation number. They asked us to leave and left us out in the rain. I am requesting a refund for the room charge and the $30 deposit they are holding. The customer service representatives on the phone abruptly ended the call after a brief conversation without resolving the matter. I am extremely frustrated and dissatisfied with this experience as I am now soaked and inconvenienced.

I recently stayed at an Extended Stay America Suites on February 25, [redacted], booked through Priceline. Unfortunately, the room had a strong unpleasant smell, particularly the bed. The hotel refunded the room charge to Priceline the following day. It has now been over three weeks, and Priceline has not issued the $84.97 refund to us. I kindly request a phone call to discuss this matter further, as we have been unable to reach anyone through the customer service line provided, only encountering an answering machine. Please contact us at [redacted] or [redacted]. Thank you.

Dear Priceline and Egypt Air, I am reaching out to you both regarding my ongoing struggle to reschedule my flight with booking reference: 3NWE9E issued on Feb 13, [redacted]. Despite numerous attempts through emails and calls, I have not been successful so far. Egypt Air has not responded to any of my emails. I am requesting to reschedule my flight to September 30, [redacted]. I have attached evidence of my unanswered emails and unsuccessful attempts through the Egypt Air website. Thank you.

I had a reservation for a trip on Saturday, March 18, [redacted], but the hotel booked was the wrong location. I contacted Priceline right away to cancel and rebook the correct hotel, but after hours of trying, I was told to wait until Monday for them to reach out to the hotel. Today, I received an email denying my refund request, stating the hotel doesn't allow refunds. Speaking directly with the hotel's manager, Rachel, she mentioned that the refund should come from Priceline since they have the card details. A Priceline representative explained that I can't get a refund until the hotel processes it. The manager, Rachel, couldn't issue the refund immediately due to a system issue. I plan to contact the hotel and Priceline again to resolve this frustrating situation as soon as possible.

I made a reservation a few days ago thinking I was booking with Marriott in Kingston, Jamaica, WI, but it was actually through Priceline. I never got a confirmation from Priceline, but I noticed a charge on my credit card. I am canceling the reservation now and asking for a complete refund. Reference numbers - R[redacted]0 and Item [redacted]75. Guest name: James I, Clark Jr. Email: [redacted] Telephone: [redacted] (Carol Thomas) Thank you.

I recently received an email from Priceline regarding a flight to San Diego scheduled for April 6, [redacted], despite already having canceled the trip and actively seeking a refund. Despite the time and effort I've put into canceling and requesting a refund, this email suggests the trip is still active, which is concerning. I've engaged with two of your agents on this matter. If the issue persists, I'll have no choice but to pursue legal action. Please confirm your commitment and capability to resolve this matter promptly and fairly. Here are the trip details triggering this concern. I expect a response to my email, [redacted], soon. Thank you.

I booked a hotel through Expedia, and after being charged $[redacted].33, the app crashed. When I contacted the hotel, they confirmed my reservation for $[redacted].48, stating I booked through Priceline, not Expedia. Expedia did not provide a trip number or confirmation email for the payment.

I was mistakenly billed twice for the same night at America's Best Hotel in Lima, Ohio on 02-26-23. There were charges of $75.75 and $76.81 for the hotel fees, along with a $15.99 booking service fee. Despite not staying at the hotel, these charges appeared on my bill. I contacted Priceline on 03-21-23, who directed me to Booking.com. After providing Booking.com with a copy of the bill, I was advised by Jane N. to reach out to Priceline. I am requesting the removal of these charges due to not using the services of America's Best. Thank you, Pamela A. Perleberg

I booked a room at the Baymont Wyndam hotel in Lakeland, Florida, for May 15 and 16, with a king-size bed, using Affirm for financing. I canceled the reservation through Priceline on February 15. However, the first payment to Affirm was still due on February 17. Priceline claims they didn't cancel the reservation with Affirm, and now I'm receiving dunning notices from them. This situation could negatively affect my credit score. Priceline must confirm with Affirm that the reservation has indeed been canceled.

Hello, my name is Susan J. I have a concern regarding a booking issue I had. My trip number is [redacted] [redacted] [redacted] 45 with a pin code of [redacted], and the confirmation number is [redacted] for my stay at Nusa Dua Beach Hotel and Spa from Saturday, August 20th to Saturday, August 27th, [redacted]. The travel itinerary clearly stated that breakfast was included, which was a key factor in our purchase decision. However, upon arrival at the hotel, they informed us that breakfast was not included, and we were charged an additional AU $[redacted].69. I believe this is misleading advertising and I am seeking a refund for the extra charge. Despite numerous attempts to resolve this directly with you and being redirected to Booking.com, there has been no response or resolution. I was provided with this email address, [redacted], by a staff member to send all relevant documents to. However, I have not received any acknowledgement. I am reaching out to address this issue promptly as it has been ongoing for too long. Thank you for your attention to this matter. Warm regards, Susan Joyce.

Yesterday, I booked a rental car on Priceline.com but did not get a confirmation email. I attempted to book again, but it said there was already a reservation in my name. When I contacted customer service, the system could not locate my reservation and wouldn't transfer me to a representative. Fox Car Rental confirmed they have a reservation for me through Priceline. I wish to cancel this reservation so I can rebook and obtain a proper confirmation.

I made a reservation at a lodge in Cannon Beach, Oregon. Upon returning from dinner, I realized I didn't have my key and had to spend the night in my car. I am seeking a refund or a price adjustment as I didn't use the room. I tried contacting the management but only reached a recording. I plan to contact them again in the morning. Should I also get in touch with Priceline for assistance?

We made flight arrangements from Tallahassee to Mumbai for March 6th, [redacted], returning on April 3rd, [redacted], with a connection in Delhi. Despite booking premium economy tickets with the option to change the return date, we are struggling to finalize our new return flight for April 18th, [redacted]. Communication with Priceline representatives has been challenging, with our old return date still in the system. We have been unable to reach anyone at Priceline at the provided Mumbai contact number ([redacted]), and emails have gone unanswered. We are concerned about being charged for the original return ticket. Contact had been made with Priceline earlier by Stephanie Braganza and John Gable, and assistance from the California representative, Arnold, was appreciated. We urgently need confirmation on our new flights connecting from Mumbai to Tallahassee via Delhi, JFK, and Charlotte. Phone numbers provided are [redacted] and [redacted], and respective email addresses are [redacted] and [redacted]. Thank you for your attention, John Gable.

I previously contacted about a verification issue for our Mumbai to Tallahassee flight. It appears my complaint was premature. I would like to share my message to Colton expressing our gratitude and apologizing for any doubts I may have had. Hello Colton, I hope this message finds you well. I wanted to take a moment to thank you for your invaluable assistance in rebooking our flights home. Your dedication ensured our preferred schedule was maintained, alleviating our worries. While this may be just another day at the office for you, your exceptional service did not go unnoticed. Rest assured, we will relay our positive feedback to the Priceline team to commend your outstanding support. Thank you once again. Sincerely, Stephanie B.