Priceline Customer Service Issues

I booked a room for a funeral I need to attend, but upon arrival, the room was dirty. I waited nearly 3 hours for access, and even then, there were issues. The refrigerator didn't work, and after a late visit to fix it, it barely improved. The microwave was dirty, and I had to wash pans from the front desk due to the state of the room. The sink pipe leaked, flooding the kitchen. The parking lot was unsafe with non-guests loitering. I am grieving and attending a funeral soon; this situation is distressing. Please refund my money so I can find somewhere more suitable and peaceful. Thank you.

On December 31st, I reserved a car for my daughter's holiday visit through Priceline with National. Despite prepaying to secure the rate, we arrived at the counter to be informed there were no cars available. Following confusion, we left but later returned for a refund. Subsequently, I rebooked through Priceline, encountered a similar issue, and was redirected to another location for a second rental. Despite stressed communication between Priceline and National, leading to double charges, no resolution has been achieved. National suggested Priceline could swiftly resolve the matter, indicating my frustration with the unresolved charges totaling over $[redacted]. A supervisor's intervention is awaited to rectify this distressing situation.

After mistakenly booking a room for Christmas day, I was disappointed that I couldn't cancel or change my reservation or utilize the discounted promo code. I even suggested switching the date to accommodate my family's travel plans but was simply wished an enjoyable stay. I'm willing to cover any extra costs if my daughter's family uses a different service, but it's the lack of options that's frustrating, not the money. I need resolution within an hour of making the booking, just 15 miles from home. It's not a financial matter, it's the principle of having zero flexibility. You can reach me at [redacted] My options are clear: either refund my money or offer a complimentary room in Hot Springs, Arkansas. Otherwise, seven potential customers may be lost.

Dear Priceline, I want to express my appreciation for your service. I recently stayed at the Ethan Allen Hotel in Danbury, CT on December 28th and have stayed there in the past, enjoying my visits. However, during my most recent stay, I was surprised to find out that breakfast was no longer included, despite my previous experiences. This change in policy was not clearly communicated, leading to an embarrassing situation when my friend and I received unexpected bills at breakfast. Upon contacting Manager Molly Ellsworth on January 10 to request a refund of $23.36 for the breakfasts, I have yet to receive a response. It seems unfair that this amenity was removed without notice, causing confusion for guests. I would appreciate it if Priceline could assist me in resolving this matter and reimburse me for the unexpected breakfast charges. I am happy to provide you with the receipt if needed. Thank you for your attention to this issue. Sincerely, Dr. Judy Di Mattia

I made a reservation at The Strat hotel in Las Vegas. I checked in at 8:30, five hours ago, but I never received a text notifying me that my room keys are ready. I had my dog with me since I was in the casino all this time. When I realized no one would call me, I went to the check-in area and was told my dog is not allowed because they don't permit emotional support animals. I need a refund. The hotel needs to address this pet policy discrepancy since I booked a pet-friendly room through this platform. I am frustrated because I had to pay for parking and my entire night was wasted. I need my refund promptly so I can go elsewhere to get some rest. This situation is unfair and very disappointing.

I attempted to use my flight credit for a trip I canceled on Jan 22 today (FJBZKQ/Priceline trip # [redacted]6). Initially, the customer service representative mentioned that the flight was still booked, and due to the ticket type, I was unable to redeem the flight credit. I pointed out that I had an email from Priceline confirming the cancellation on Jan 22 and stating the flight credits amounting to $[redacted].20. Despite his efforts to rebook the flights, he was unable to process it in the system and advised me to submit my documents as evidence of the cancellation and flight credits. I am currently waiting for a resolution regarding my ability to use my credits for rebooking the flight. Following the advice of the customer representative, I submitted my documents through the Priceline Support portal today and received confirmation of receipt at 2:27 pm. Since there was no option to elaborate on my issue, I am sending this email for reference. Thank you for your assistance in resolving this matter. Best regards, K. B.

Subject: Double Charge for Hotel Reservation Dear Executive Services, I hope this message finds you well. My name is Kap Yong Park, and I am contacting you regarding an issue with a hotel reservation at Holiday Inn Express Page in Utah, USA. I initially booked a reservation with Trip# [redacted]-[redacted]-[redacted]-17 for check-in on January 20th and check-out on January 21st. Unfortunately, due to a car accident on January 20th, I had to request a date change by phone to shift the check-in to January 21st. Upon arriving on January 21st, I was informed that the previous reservation for January 20th had not been changed and was canceled. Subsequently, I made a new reservation with Trip# [redacted]-[redacted]-[redacted]-96 for check-in on January 21st and check-out on January 22nd. I only stayed for one night, yet I have been charged twice by Priceline for the same hotel. Being a loyal customer who frequently uses Priceline for travel arrangements, I kindly request a review of the charges and a prompt refund of the duplicate payment. Thank you for your attention to this matter. Sincerely, Kap Yong Park

Hi there, I recently applied for an online job to work from home. I received a response from someone claiming to be from Priceline-onlinehotels.com. They introduced themselves as Amanda Grey and described the job responsibilities. The task involves helping to improve hotel reviews to enhance their reputation. Each review completed earns a commission, and there are 35 tasks per round, with a daily commission of £30-£40 and a basic salary of £[redacted] for 5 days. After completing a task, the platform receives payment from hotel owners, which is then transferred to you. The review task takes 15-20 minutes per day. If you're interested, they ask if you have time to register an account to get started on the platform.

I recently booked a non-refundable room with Priceline, and my stay at Hilton was a nightmare. The front desk lady was a little rude initially, but that was tolerable. However, upon entering my room, there was a foul burnt smell, trash cans were full, and the room was dirty. When I asked for housekeeping, I was told the room was already cleaned, which was not true. The staff member refused to check the room. As if that wasn't bad enough, I later saw a worker spitting on my room door. Disgusted, I couldn't find another available room at a different hotel, so I ended up sleeping uncomfortably in a purchased blanket.

I booked a hotel room in Nashville for one night through Priceline, using trip number [redacted]-[redacted]-[redacted]-18. Despite selecting a three-star hotel, the one assigned was not up to par. It seemed older with issues like damaged walls, dirty shower, loose door knobs, and filthy baseboards. I have gathered photos as evidence but unsure how to attach them here. I believe I should receive compensation for the discrepancy in the accommodation quality. Please reach me at [redacted] Thank you for your attention to this matter.

I'm experiencing difficulty booking online or through the app for a Mid-Size SUV at George Bush Intercontinental Airport (IAH) for Feb 27 - Mar 3. The reservation process is not completing. Could you assist in confirming this booking for me? The car details include a Nissan Rogue or similar, unlimited mileage, and air conditioning for $41.05 per day. The total cost is $[redacted].41 for the rental period. Pickup is scheduled for Mon, Feb 27, at 11:00 AM while the drop-off is on Fri, Mar 3, at 11:00 AM. There's an option to add Collision Damage Protection for $13 per day. I would appreciate your help in finalizing this booking.

Hello, I have an inquiry about a past hotel booking I made a few years ago. Originally, I booked for a 4-night stay at the McDonald Holyrood Edinburgh hotel from August 3, [redacted], to August 7, [redacted], through Priceline. Due to COVID-19, I rescheduled my stay to February 13-16, [redacted], but the hotel was closed during that time and reopened in April under a new name, Edinburgh Holyrood hotel. After reaching out to Marriott, who now owns the hotel, they facilitated communication with the hotel. My main concern is the whereabouts of my payment for the booking. The hotel transitioned from MacDonald Hotels, and I am being advised to contact the third party I booked with for assistance since the hotel may not have received payment due to pandemic restrictions. I made a payment of $[redacted].40 using my Lotte credit card, which has since expired, and I no longer have access to that card. Thank you.

To Marriott Springhill Suites Lithia Springs, Georgia: I discovered a significant flaw in your system that allows a third party to reserve a room without providing all the necessary personal information of the guests staying. It is concerning that when I arrived, the front desk had no information about me except my name. This lack of critical information is not only inconvenient but also potentially unsafe for all the guests in the hotel. I plan to communicate with the third-party affiliates to ensure that personal information is provided in future bookings. If this issue persists, I will refrain from using their services again. While my immediate worry was for the young couple mistakenly accused of taking my belongings, I believe your organization is accountable for the safety and security of all guests, regardless of the information available. Having worked in Hospitality in the Armed Forces, I understand the importance of taking full responsibility for any shortcomings and remedying situations promptly to ensure guest satisfaction. The couple, and possibly myself, deserve compensation for the distress caused by the miscommunication and lack of information that led to the misunderstanding. I am disappointed with the response I have received thus far, as it seems to lack accountability for the staff's errors in communication and guest protection. Sincerely, G.A.

Dear Mr. Arnold, I would like to extend my sincere apologies for the inconvenience caused by the removal of your items from the room. Regrettably, our housekeeping team mistakenly assumed you had checked out due to our regular checkout time of 12 pm. Since you booked through a third-party website, your receipt will be provided by them. Unfortunately, we do not receive your contact information when you book through a third party, making it challenging for us to reach you directly. Please see the attached reservation details from the third-party website. I am truly sorry for any confusion this situation may have caused, and I appreciate your understanding. Your patronage is valuable to us, and I hope this experience will not discourage you from choosing to stay with us again in the future. Warm regards, Justin Bailey General Manager Springhill Suites 6 Flags [redacted] Bob Arnold Blvd, Lithia Springs, GA [redacted] Phone: [redacted] | Fax: [redacted] Website: www.marriott.com/ATLFS

I booked a flight and rental car to Phoenix, AZ through Priceline. Upon arrival at the rental car counter (Fox Auto Rental) in Phoenix, I was informed their computers were down. They were unable to process prior reservations. They offered a paper contract for a new rental but advised canceling through Priceline. Despite contacting Priceline and being told Fox wouldn't authorize a refund, I've spoken with Fox customer service three times. Fox alleges non-payment from Priceline and directs me to seek a refund from them. Priceline, on the other hand, says Fox won't approve a refund. This situation is frustrating. I never used the car because Fox couldn't honor the reservation due to computer issues. The rental car confirmation number is FFX033932F for pick up on Feb 4, returning Feb 7. Fox insists they can't refund, leaving Priceline accountable for the refund. Update: Priceline now refuses a refund, claiming Fox can't confirm the non-rental. I chatted with a Fox rep who denies confirming the downtime or the missed rental. Priceline requests 10 additional days to contact Fox before responding further. I vow never to use Priceline again.

I am reaching out regarding the delay in receiving my flight refund for my trip from Colombo to Doha with Priceline on [08 Feb [redacted]]. After mistakenly canceling my booking (trip number: [redacted]-[redacted]-[redacted]-17), a customer service representative assured me of a refund. Despite almost three weeks passing since the cancellation, I have yet to receive the refund. My attempts to contact customer service via phone, chat, and WhatsApp have been fruitless. The provided customer service number does not handle Priceline issues, live chat goes unanswered, and Emirates airlines mentioned the amount was voided by the agent. I have struggled to reach a human representative to address this matter, causing significant inconvenience and frustration. I kindly urge a prompt resolution and refund processing. Please let me know if further information is needed. Expecting a timely and positive response. Thank you for addressing this promptly. Best regards, Abdul Rahuman M.S.

I booked a package trip this way a few years ago and would like to arrange the same trip for two friends now, paid with my credit card. Round trip from San Jose, Oakland, or SFO airport in California, USA, with 23-hour layovers in Paris and NYC. Hotel stay at Christophero Columbo Hotel in Rome, Italy for 8-10 days. Trip needs to be in mid-April or late April at the latest. Seeking the best price available, please inform me of its availability and the next steps to proceed. Thank you!

I made a reservation for the dates February 9 to 13, with the reservation number K[redacted]. They charged my card ending in [redacted] for $[redacted]. When I reached the airport, I was unable to proceed with the reservation. The representative noted that I would receive a refund, but I have not received it yet. I hope you can assist me as the refund process has been excessively delayed without resolution. If you need more information, you can contact me at [redacted]. Thank you.

My name is Lou Lemons. I recently made a reservation at La Quinta Inn in Morgan Hill, California, for Sunday, March 5th, [redacted]. After completing the purchase, a confirmation pop-up displayed the room cost. Unfortunately, I did not receive a confirmation email as I had entered my email address incorrectly. I am unable to use the room I bought and cannot find any information without a trip number. Despite providing my phone number ([redacted]), they were unable to link the purchase to it. After contacting a customer service representative, they provided me with confirmation number C[redacted] and updated my email address to [redacted] However, I have not received any emails from Priceline to confirm my reservation, and I am unable to retrieve my trip details without a trip number. I kindly request assistance in resolving this issue. I did receive an itinerary number 88820ee[redacted], but without a confirmation email, I would like to request a refund.

I made a reservation for 3 rooms at the Hilton in Providence through Priceline for 2/25/23 for an event. Unfortunately, upon arrival, we were informed that our reservations did not exist as they were for Jan 25th, which resulted in us being considered no-shows with no refund according to Priceline's policy. After speaking with a supervisor, we were assured a review would be conducted, but we have yet to receive a refund on our card. It's frustrating as we had to pay extra to secure rooms elsewhere due to this error. We simply wanted to transfer the reservation for the same night, but it wasn't accommodated. We hope for a resolution soon as this situation has been quite disappointing.