Google Customer Service Issues

I have been charged $36.99 with the transaction details showing on my debit card statement as [redacted] 30/06 for GOOGLE*APPEST G.CO/HELPP [redacted]2. I do not recall authorizing any purchase from Google around that date. I have tried to research this specific transaction online without success. I am seeking clarification regarding this charge. If I do not receive a satisfactory explanation by July 18th, I will need to involve my bank to dispute and reverse the transaction. This process may entail cancelling my current debit card and receiving a new one, which might impact my regular payments, including those to Google services like Google Drive. Please contact me promptly at [redacted] or call me at +[redacted]2 (Australia) for a resolution. Thank you, David.

I recently received a message from Google instructing me to update my age on my account. I attempted to make the necessary changes but ended up going in circles. The message warned that my account would be shut down if I didn't update my age. I suspect my son might have made changes since he occasionally uses my account. Despite my efforts, I couldn't successfully update the age. I am extremely eager to regain access to my account as it stores all my photos and important data. The email linked to the account is [redacted] Could you kindly assist me in resolving this issue?

I recently moved and upon setting up my new computer, I encountered an issue with my saved password for my email. Despite it being saved for years, I never had to manually input it, and now I'm unable to access my Gmail account. My son Keith and I have dedicated approximately five hours trying to resolve this without success. Accessing my important emails is crucial as I need to update my contact information with various individuals and companies due to the move. It's imperative I regain access to my email promptly. Your assistance in this matter would be greatly appreciated. Thank you.

I'm having difficulty accessing my Google account. Although I can receive a recovery code on my phone, I am unable to click on the link sent to the incorrect recovery email address. I am currently logged in on a Google TV and a Samsung TV. I previously encountered a similar issue with another account, and Account Support helped by adding a new recovery email address to the locked account after I verified my identity. Despite my efforts, Google One support has been unable to assist me in the same way. I'm hoping to connect directly with Account Support to address this matter. Can you assist in facilitating a chat between myself and Account Support at Google?

For over a decade, I've relied on my basic Gmail account to store essential files and information. Recently, after logging into this account on my new mobile device, Google has unintentionally linked it solely to the phone, limiting my access. This is frustrating because I typically use public computers like those in libraries to access my account, but Google's security restrictions prevent me from doing so. Despite not activating 2-step verification for this account, I find myself locked out without authorization. I've diligently followed all the steps to reset the security settings, yet Google continues to restrict my access without explanation.

My Vivo [redacted] phone and HP laptop were stolen, and I am concerned that my data is being misused since my emails and WhatsApp were accessible. I am unable to change the passwords as they might have already been altered, and I no longer have access to the OTPs sent to my registered number. Despite blocking my bank account and SIM card, I couldn't secure my email. I wanted to erase the data on my phone, but I am locked out of my email account. Please contact me for additional information to assist in resolving this issue promptly. I urgently need help as the individual who stole my devices is sharing my pictures online, causing me distress. Please take immediate action.

I've always used Google services without any problems, but now my account is disabled because I need to verify my age. I believe I already provided my age when I initially set up the account years ago. I uploaded a photo of my driver's license as requested, but it may take up to 24 hours to review, which is concerning. I rely on my Gmail for a job hiring program, and tasks are sent there for me to complete. It's a critical time for me, and I can't afford to lose this job opportunity. I'm hoping for a quick resolution to this issue and would appreciate speaking with someone in the account department to resolve this promptly.

I lent my phone to a friend after getting a new one, thinking they had access to important apps. I signed out of all devices and downloaded codes on the new phone. Unfortunately, I broke the new phone and now have my old one back from my friend. I can't sign into my Google account because I no longer have the phone number associated, making it hard to access my email or codes. I'm using a familiar device and wifi. Any ideas on how to regain access to my account?

I recently had two phones - the AT&T Radiant 5G and the Samsung Galaxy A14. I gave the Radiant 5G to a friend after trusting them to erase my information. However, I noticed suspicious activity on my Google accounts after transferring them to the Galaxy A14. I logged out of all devices, enabled Second Step recovery, and saved codes on the Radiant 5G. Unfortunately, I broke the Radiant 5G that same night. Now, I have the Galaxy A14 back but can't access my Google account. I don't have the saved codes due to the broken phone, email access, or phone number associated with the account. I've tried the recovery options multiple times. Despite having my Google email, password, birthdate, and even Social Security number, I am unable to regain access.

My iPhone 13 Pro is damaged, and I used Straight Talk with it. Presently, I'm using an iPhone 11 with AT&T service. The problem arises with two-step verification for various accounts like Facebook, Gmail, Outlook, Google, and Microsoft. Due to the broken screen and faulty digitizer, I can't view anything on the iPhone 13. I attempted to transfer the SIM card to the iPhone 11, but it's not compatible. I need to access my accounts without the verification codes being sent to my broken phone.

I urgently need to retrieve my location history from April 1, [redacted], to May 7, [redacted]. My email is [redacted] Having this information is crucial to prove my innocence in a serious accusation. I have followed the instructions to recover my account, but the location history for the specified dates is still unavailable. This is a critical matter, and I seek your assistance in obtaining this data promptly. Thank you.

I suspect there is unusual coding on my account impacting my Android device. Several technicians have reviewed it and believe the problem lies within one of my Google accounts, either [redacted] or [redacted] The issue on my phone involves random browser ad pop-ups. Although technicians have not detected any abnormalities in the apps, something seems to be controlling the browsers. Despite spending considerable time examining my phone, the root of the problem may be linked to my account. I am worried that resetting my phone may not resolve the issue if it is somehow connected to my account.

I have been attempting to recover a couple of accounts. As a last resort, it suggests trying to sign in from a known Wi-Fi network. Despite being mainly at home when using the Internet, it fails to recognize my home Wi-Fi for verification. Additionally, when I opt for another verification method, it sends a code to my previous phone number, which I may not have access to while setting things up. The entire sign-in process needs a thorough review and revamp, particularly the Wi-Fi recognition feature. Losing access to all my saved items is frustrating, so it would be great if this could be addressed as soon as possible.

Hello, My phone stopped working months ago after being put into the washing machine which led to being logged out of my account. Although I recall the email associated with it, I cannot remember the password as it was changed in April. I am attempting to recover access by providing information such as from accounts like Octopus games, yet the system deems it insufficient. Interestingly, although my phone has been washed and I cannot access the account, it still indicates that the account is logged in on the mobile device. Despite numerous login attempts, it is not successful. I will continue to attempt recovery but am faced with a message stating insufficient information after entering the password. Any assistance on how to address this issue would be greatly appreciated. Thank you for your help.

I'm experiencing difficulty accessing my Gmail account which is linked to my important accounts such as Spotify, DistroKid, Google Drive, YouTube, and others. As an artist focusing on music, I've invested a significant amount of time and effort into my creations. Unfortunately, I'm currently locked out of many of these platforms and have limited control. The issue began with my Samsung Galaxy Note being hacked, leading to unwanted advertisements and strange occurrences such as a persistent screen mirroring notification. Despite consulting with representatives from T-Mobile and Apple, their suggestions did not resolve the problem. I have reached out to Google for assistance but have not had success through their main customer service line. I am unable to access my account at [redacted] for approximately a week now. Please contact me, Christian Hustad, at [redacted] or via email at [redacted] Any assistance would be greatly appreciated. Thank you for your attention to this matter.

I forgot the password to my email account [redacted] I need access to it because it contains cherished photos. When attempting to recover my password using my linked phone number, a verification code is sent to my email, which I cannot access. Could the reset password email be sent to [redacted] instead for me to regain access to my account?

I am having trouble accessing an old Gmail account with the address [redacted] When I try to log in, it says the email is not recognized. However, when I try to create a new email with the same address, it tells me that the email already exists. I need to access this email to receive a confirmation code from another company. The recovery email linked to this account is [redacted] How can I regain access to [redacted]?

I have recently lost my old mobile device and bought a new one. Unfortunately, I cannot remember my Google password and I do not have access to the 8-digit backup codes. When I try to recover my password, the verification code is being sent to my old mobile number, which I no longer have. Since all my important information is connected to my email "[redacted]", I am concerned about not being able to access my account. Please assist me in recovering my account as my contacts and photos are all linked to that email address. Thank you.

I was the photographer at my sister's wedding on July 1, [redacted], and unfortunately lost my phone, which held all the pictures under my old number [redacted]. I've since gotten a new phone with the number [redacted]. I've been trying to resolve this issue but have had trouble communicating it on your website. At 72 years old, I find the new technology confusing and frustrating. I don't remember the old passwords stored on my Google account. I desperately need help retrieving the wedding photos. The old phone had contacts with the last four digits [redacted] that are missing in the new one. I've hit a dead end and need assistance. Your website lacks the necessary support for this matter, making it impossible for me to fix this without your help. Please assist me in accessing the precious pictures from my sister's wedding. Thank you. - Marlene Levin ([redacted]) 6/18/[redacted] Bakersfield, California P.S. I had to replace the phone in Alabama, hence the new number [redacted]. Thank you, Marlene Levin.

I am concerned that someone may be recording private moments and sharing them without my consent. I found these files in my Google trash, but when I try to open them, I receive a "file not supported" message. This person, who has helped me set up my email in the past and previously linked their account to mine, has been recording my conversations. Due to my mental health condition (paranoia schizophrenia), I am unsure if these actions are real or a product of my condition. This individual has access to all my emails and information, leaving me feeling vulnerable. Can someone assist me in opening a 24.58 kb file from my Google trash database? My name is Kimberly E.