Google Customer Service Issues

I constantly encounter the error "can't send email," and the troubleshooting process is overly complicated. After I text a question, the response is delayed as it's sent via email, taking 15-20 minutes to arrive. By the time I receive it, it's often unusable or I'm informed of "too many tries" with no resolution. At 85 years old, I require human assistance to address my concerns, especially regarding password issues. I recently discovered 17 unsent emails due to these problems, prompting me to question the level of care provided by the support team at this service. - Charlie Herrmann

I am attempting to obtain my 2-step verification code for authentication to access my account. Unfortunately, hackers have been altering my information to hinder me from accessing my Crypto.com accounts. I request that you forward this information to the authorities so that action can be taken against these hackers. I have collected names, locations, phone numbers, and email addresses of some individuals involved, and I am willing to testify under oath regarding what I have experienced. Additionally, I would like to request access to view all emails and Gmails associated with this Google account.

Three days ago, I set up a new business Google account for my e-commerce project. I focused on securing the account with 2-factor authentication. Later, I purchased a domain for future use and created an email alias for professionalism. However, my account was disabled yesterday for alleged policy violations, which I believe is a mistake as I created it manually. Despite one appeal being rejected, I sent a detailed follow-up with no response yet. I am frustrated as I cannot continue my project without this account, especially since I recently paid for a domain that I cannot access now. What steps should I take next?

Hello, my name is Brenda Coate. I noticed a charge of $[redacted].36 from Fix Sticks on my account. I have already contacted them and provided my card details: card number [redacted], CVV001. I am trying to get my money back as I did not place an order with them. I have tried reaching out to Fix Sticks through their chat box, but no one has responded yet. I have informed Green Dot customer service about this issue. Can you please assist me in getting my money back? The transaction took place on the 22nd of this month.

I would like assistance in recovering my email account [redacted] I have the phone number [redacted]0 associated with the account, but I am unable to reset the password as I don't remember the email password. I need Google to send a password reset link to [redacted] for [redacted] This is important as the account contains precious photos linked to Google Photos and other accounts. I request help from gethuman.com to contact Google and help me regain access to my Gmail account.

I am having trouble accessing my Gmail account, [redacted] I need to reset the password, but I only have access to the phone number linked to the account. When I try to reset the password, I receive a code on my phone, but I also need access to the email itself to receive a code to reset the password. I am requesting Google's assistance in sending a password reset email to [redacted] so I can regain access to my email and see cherished photos and videos.

I lost access to my Gmail account "[redacted]" about 7 years ago and have been unable to log in since. The account is linked to a phone number "+[redacted]83" that I lost around the same time as my phone, so I cannot recover it this way. I would like to request an alternative verification process through my new email "[redacted]", which has my same first and last name.

I recently got an email that seemed to be from Google, informing me of a suspicious sign-in on an unknown device. I followed the prompt to change my password. While doing so, a laptop requested me to sign in to an app called BlueStacks. Even though I used the updated password, it was rejected. When I checked the Google alert message on my smartphone again, I realized that there was no lock symbol in the address bar. I am concerned that this could have been a phishing attempt to trick me into changing my password, allowing the sender to gain access to it.

My sister's phone had parental controls that prevented us from logging into the account. My father thought deleting the controls would help us regain access. When we tried to log in, a message appeared saying, "This account was recently deleted and may be recoverable." I clicked next, but it stated that Google doesn't offer another way to sign in to the account. Google should have a method for recovering or signing into a deleted parental control email.

I created my initial Google account, [redacted], back in [redacted] when I also created my first Facebook account. It contains irreplaceable photos of my late husband and our life together which I urgently need to recover. Initially, I used the phone number [redacted] through most of my marriage, but later changed the recovery phone to a Motorola G Power purchased in Palm Springs, CA, around [redacted] or [redacted]. Unfortunately, this phone was stolen, and the password was changed by the thief. I remember some details that could help verify the phone's last location. Losing access to this account has been devastating as it holds precious memories I cannot lose. I am a Google One subscriber and willing to pay to recover this account. I would appreciate any assistance in regaining access as other accounts and memories are tied to it, impacting my ability to access my original Facebook account as well.

I used to have no trouble downloading my emails into Outlook on my computer, but recently the emails stopped coming through. I've gone through Google's suggestions to fix the problem, but it hasn't worked. I'm hoping to get this matter sorted out soon. Thank you for your assistance.

I am facing issues with the gift cards I purchased. The message displayed on the cards is: HNYP N2FH HCNR DMET. The cards have a balance, but I am unable to use them or load them. I suggest contacting Google's official customer service for assistance. I bought three gift cards from Walgreens on 7/21/23, and three more from Staples, all showing the same error message. I haven't opened the last two cards as I anticipate they will have the same issue. I am seeking replacement cards urgently. The other two gift cards from Walgreens are: 4N6V X83J S50W C8HF, and 26KT 0RNX 966V 71WM. The card from Staples reads: FTNJ 2C6A PXRF RNUM. I haven't checked the last two cards yet.

In the last 24 hours, my bank account has been charged with ten different transactions from Google. The amounts range from $6.99 to $90.99. I did not make these purchases or subscribe to anything. My phone has not been accessed by anyone else. I demand a full refund for every single cent that was taken. I find this situation unacceptable and want my money back immediately.

I enrolled in a free trial expecting weekly billing and a reminder before the final decision. However, I was charged for a whole year without my consent, which was not part of the agreement. There was no prompt regarding the billing change or confirmation to continue the service. The system indicated I wouldn't be billed unless I agreed after the trial. I haven't used the service since being charged. Despite requesting a refund, it was denied without a clear explanation or attempt to understand the situation. This experience is not what I agreed to, and the lack of details provided in the response is unsatisfactory. Additionally, the seven-day wait for a resolution is frustrating.

I have attempted to contact Google customer support multiple times through various methods such as phone calls and emails. Unfortunately, I have not been able to speak to a real person for assistance. In the past 24 hours, my bank statement shows 10 unauthorized transactions from Google. I have not made any purchases or subscriptions, yet these charges have appeared. I am extremely frustrated with this situation and need urgent help to resolve it. If anyone has a working phone number or can assist me in getting in touch with Google customer service, I would greatly appreciate it.

I have been struggling for weeks to access my Google account to reach the Play Store and approve the subscription payment for Norton [redacted] on my Samsung cell phone. Initially, I received a message saying they have no record of my account, and then I had to go through the account recovery process three times. Due to being periodically blocked from my primary Gmail account, I now have two additional Gmail accounts to manage. Additionally, I am facing issues with the two-step verification process as the validation numbers are not reaching my phone. Dealing with this has been more challenging than running a UNIX CAD station.

My name is Bobbi I. My email is [redacted] I am frustrated by the continuous charges on my bank account, with over 20 transactions totaling $[redacted] each occurring in the past five days. Despite numerous attempts to contact customer support, I have not received any assistance in stopping these unauthorized charges. This morning, I woke up to discover five more charges, adding to my financial burden. It seems Google lacks the resources to address these issues promptly, with unhelpful staff providing no solutions. I have had to fill out multiple forms to address each of the 20 separate transactions, with more charges appearing today, further complicating the situation. Eventually, my bank blocked my card, inconveniencing me further. It is frustrating that Google has not taken responsibility for these unauthorized transactions and I urgently require a refund. Google's poor handling of this situation reflects poorly on their customer service and has prompted me to consider deleting all Google accounts once this matter is resolved.

I have been a loyal customer for a long time. Google has repeatedly asked me to change my email address and password. When I do so, the confirmation code is sent to my old mobile number, causing me great inconvenience. I request that the confirmation code be sent to my current number, [redacted]. I appreciate your prompt attention to this matter. Thank you.

Subject: Request to Reconsider Account Suspension Dear Google Support Team, I am reaching out to address the recent suspension of my Google account, as I believe it stemmed from a misunderstanding. Recognizing the importance of upholding online safety, I want to clarify that I have always aimed to adhere to Google's policies without involvement in any illegal activities. The incident began when my phone malfunctioned, prompting me to transfer its data to my laptop. This transfer included media files received from multiple WhatsApp groups where the auto-download feature was enabled. Due to the sheer volume of files, I may have overlooked some content. Consequently, to save storage space on my laptop, I relocated the data to my Google Drive with the intention of clearing it from the original device promptly. I wish to stress that it was never my intention to retain any inappropriate or unlawful content within my account. I deeply regret any oversight on my part and am fully committed to ensuring compliance with your guidelines by reviewing and removing any such material promptly. My Google account has been integral to both my personal and professional online activities, holding significant data accumulated over the years. The recent suspension has affected me, and I sincerely seek a chance to rectify any unintentional errors. I am eager to cooperate fully, undergo verification procedures, or furnish additional details to demonstrate my utmost observance of Google's terms of service. I am grateful for your time and consideration in reviewing this appeal. I trust that my commitment to responsible account usage aligns with your standards, and I look forward to the opportunity to address any concerns. Warm regards, Syed Muhammad Sultan Shah

Hello respected Sir, I am experiencing trouble signing in with this ID. I am encountering an issue with my Google account. After reinstalling Windows on my PC, I attempted to log in to my account but was unsuccessful despite entering all my details accurately. When prompted for my security backup code, I entered it, but a message then appeared stating that I couldn't log in due to too many attempts. I am using the same computer, the same WiFi, and I am in the same location. Unfortunately, nothing seems to work for me to sign in. Please investigate this matter and resolve it promptly. If needed, you can contact me at my second email: [redacted].