How do I recover my disabled Google account?
In a nutshell: Google accounts can be disabled for violating terms of service. When this happens, users cannot sign in and will receive an error message. However, accounts can often be recovered by submitting an appeal through the sign-in process. Users must enter their email, password, and then select the option to start an appeal. In the
Introduction
Google accounts may be disabled when users violate the terms of service and other policies. This means you won't be able to sign back in to your account and use the services you've signed up for. You'll get an error if you attempt to sign in. Google may also text your recovery email address or send a text message telling you that your account is disabled. Don't worry, you can still recover your account and use Google services again. Continue reading for the steps on recovering a disabled Google account.
Sign In To Your Account
The first step to recovering a disabled Google account is to submit an appeal. You can do this by signing in to your account. To log in, just enter your Google email address and click Next.
When you send a request, Google will review your account to determine whether your account should be restored.
Enter Your Password
Type in the password and click Next. If you've forgotten your password, click Forgot Password and follow the instructions to reset it.
Note: It may still be possible to reset the password for a disabled Google account.
Click Start Appeal
Since your Google account is disabled, you won't be able to sign back in. Instead, you'll receive a message that says your account has been disabled. If you think Google made a mistake, submit an appeal. To submit an appeal, click Start Appeal.
Click Next
Check the email address and ensure it's the correct one. Then, click Next.
Tell Google Why Your Account Should Be Restored
On the next page, you’ll have the option to explain your reason for appealing. Be as clear and specific as possible when describing why Google should restore your account. If you did not receive any prior warnings or believe someone else may have accessed your account, be sure to mention that as well. Once you’re done, click Next.
Provide a Contact Email Address
Before submitting your appeal, enter a contact email in the box. You won't be able to submit the appeal without the email address. Google will use the email to contact you with updates regarding your appeal. After typing your email, click Submit Appeal.
Download Your Data
Wait 2 business days for updates on your appeal. Google will contact you using the email address you provided when submitting the appeal. You may consider downloading your data, just in case. To download, click Download Your Data.
Once your account is fully restored, you will be able to use it immediately. If your account was compromised, be sure to create a strong password. As much as possible, we also recommend you enable two-step verification to add a layer of security to your Google account.
Conclusion
Were you able to recover your account? You can help prevent future suspensions by strictly adhering to Google’s Terms of Service. Never share your login credentials with anyone, as they could be used for fraudulent activity. Most importantly, secure your account by creating a strong password using a combination of letters, numbers, and special characters. If you receive any warnings or notifications from Google about violations of its Terms of Service, take them seriously, as repeated violations may lead to your account being disabled. Still have questions about recovering a disabled Google account? Contact Customer Support today.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Google Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Google in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my disabled Google account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.