Google Customer Service Issues

Hello, I'm Amanda Saleeby, and I need help accessing my Gmail account. After being locked out of my phone and having to unlock it, I lost all my passwords. I am unable to access both my Gmail account ([redacted]) and the recovery email ([redacted]). I can provide photos holding my driver's license with today's date for verification. My current phone number is [redacted]. The old number on file is likely [redacted]. Please contact me as soon as possible via phone or email. Thank you.

I need to transfer all my school account data to my personal Google account. I mistakenly set up my school account as my primary one, and now I'm facing limitations on various features like viewing YouTube comments, community posts, adding Google extensions, and adjusting account settings. It's been a frustrating inconvenience for me. Any assistance would be greatly appreciated!

On 10/17/21, there were unauthorized withdrawals totaling $94.42 from my bank account by Google. These charges were not authorized by me. After my bank's investigation, it was determined that the entity making the charges had obtained authorization somehow. Since I have no knowledge of these charges, the authorization must have been granted through Google. I request a refund as I did not give approval for these transactions. I have not made any purchases recently and need this matter resolved promptly. Please reach out to me at [redacted]. Thank you, Patti Pruitt.

James, a trusted consultant with a decade of experience and over 8,[redacted] satisfied customers, can assist you. Pearl Wilson, Expert's Assistant, is here to help with your query. You mentioned unauthorized charges on Google Play for a Norton Secure VPN and My 2nd Line Text & Call Number. You are seeking a refund for the total charges of $62.94. This incident has depleted your bank account, and you suspect it might have been accidental subscription by your youngest daughter. You are requesting an immediate refund for these transactions.

From 10/17/21 to 10/19/21, my bank account was debited $94.42 for various Google charges. Unable to reach Google on 10/20/21, I contacted my bank, who investigated and discovered that these charges were authorized by Google to multiple sources. I did not authorize these payments as they were made to unfamiliar companies. As a 72-year-old living on social security, this money was meant for my medication. I kindly request a refund. I prefer not to cancel my movie channels and other services tied to these charges. Thank you, Patti Pruitt [redacted] [redacted].

Dear Sir/Madam, I am a doctor managing a small nursing home in New Delhi, India. I recently discovered Google My Business, an app for enhancing your online presence. After creating my business profile on the app, I was impressed with the platform (I have attached a screenshot of my profile). While exploring the business profile manager, I found an option to add an ad to my business (attached screenshot). The payment structure seemed reasonable, so I deposited Rs. [redacted] via my debit card to start an ad campaign. However, despite two months passing, my ad hasn't been successful. I contacted Google My Business support multiple times via email, but their advice did not resolve the issue. I followed all their suggestions, including verifying my profile, adjusting my budget, and creating a Google Ads account separately. I even added an additional Rs. [redacted], hoping for results. Yet, I have paid a total of Rs. [redacted] with no ad views or deductions. After reaching out to Google My Business, they redirected me to Google Ads, claiming it was an ad-related matter. When I contacted Google Ads helpline and spoke with Ms. Garima, she asked for a customer number which I couldn't locate. Despite explaining that I funded my ad through Google My Business, she advised me to contact Google My Business again. I am now at a loss and seeking assistance, but struggling to receive support from such a reputable company. Your help would be greatly appreciated. Sincerely, Dr. Suresh Gupta Geetanjali Medical Centre Contact: [redacted], [redacted]

I'm seeking assistance to regain access to my old Gmail account, which I have forgotten the password to, and I no longer have the phone number associated with it. My name is Barbara Dodge, and the account in question is [redacted] The email I currently use is [redacted], and my new cell number is [redacted]. I am confident that I can answer the security questions to prove my identity. The urgency lies in retrieving around [redacted] sonnets (poetry) that I had stored in that Gmail account. Your prompt help is greatly appreciated.

Hello, I forgot my password for my Gmail account. When I click on the "forgot my password" option, I am prompted to enter the last password I remember as the only way to recover my account. Trying another method results in Google not verifying my account ownership, preventing me from answering security questions. What should I do? Is there an alternative method to answer additional questions and regain access to my account?

We are having trouble accessing our email on our computer. We input our email address and password but cannot proceed past the 2-step verification. The message states that a code has been sent to our phones, but after numerous tries, we have not received any codes. We have also been notified of a code sent to our email, which we cannot access to retrieve the code. Additionally, we are unable to send or receive emails on our phones. We have not received or sent any emails for several days. How can we resolve this if we can't receive any emails? Your assistance with this issue is greatly appreciated. Thank you.

We are experiencing issues accessing our email on the computer. Despite multiple attempts, we have not received any verification codes sent to our phones. Additionally, we are unable to retrieve codes sent to our email, as we are locked out of our account. Our phones also do not allow us to access or send emails. It has been days since we received any emails. We are requesting a support call to guide us through resolving this issue as we have diligently followed all provided steps but have had no success. Please assist us promptly with this matter. Thank you.

I have been receiving notifications from Google that my email account would be closed in about 20 days due to password issues and age restrictions. At 65 years old, I was frustrated by the loop of trying to reset my password and being told I needed parental consent. Despite attempts to restore my old email account at a local Boost Mobile store, the issue persists. Now, I have lost valuable photos, contacts, and a long-standing email address. I have created a new account, but I urgently require assistance in restoring my old email and recovering all my photos.

This is my Gmail [redacted] I use this Gmail for school as I am currently studying criminal justice at McCain. My phone has been hacked, and it's the primary email I use. The hacker knows personal details like my boss' certificate and driver's license information. I have reported the incident, but I need help recovering my Gmail as many unauthorized individuals are accessing it. The hacker claims to know me, states he is gay, and is requesting inappropriate things regarding my Gmail account. Could someone assist me in regaining control of my school-related Gmail account?

I am writing to report a very urgent issue with my Gmail account. I lost my phone, which had all my information, at a hotel while carrying my luggage. I am unable to verify my account without my device and the phone number associated with it. This is critical as I need to access my bank account linked to my Gmail, but I don't have any means to log in. I remember my password, but the verification process is hindering me since I am now using a new device without my old phone. Please assist me promptly with this matter as I am in desperate need to regain access to my account. Your immediate help in this situation would be greatly appreciated. Thank you. Name: J. Lemon Email: [redacted] Password: 4123Degardener

I am having trouble resetting my password, which hasn't been changed recently. I am unable to access any Google services like Chrome, Drive, or Search. Every time I try, I receive an error saying there have been too many login attempts. Even though I can provide the 6-digit verification codes, I am unable to set a new password. These unsuccessful attempts seem to be causing further issues. Despite interacting with kind representatives, I feel they may not have the necessary expertise to resolve my issue. This problem has persisted for over a week, and I am both frustrated and confused by the verification process. The lack of direct customer service support is making it even more challenging.

Hello, I need help restoring my phone with my old email address, [redacted], which was previously on a LG phone from T Mobile. I have been trying to set it up on my Samsung phone with the number [redacted] without success. I would like to have my contacts restored as well. I suspect the SIM card is T Mobile Rev V, and I may need to visit the store to confirm. Please restore my email to the phone number [redacted]. Thank you. Phyllis J. O. at [redacted] Rolling Oaks Cove, Olivebranch, MS [redacted].

I own an Acer Chromebook. I accessed letter writing documents through the Play Store and downloaded the document app successfully. I was able to type several letters. After resolving printer issues, I found I couldn't edit the information in the letters. Consequently, I deleted all the documents. However, I'm now unable to install a new document as the app is unresponsive. It fails to open the letter application with the heading at the top, preventing me from creating new letters. How can I resolve this issue?

I have an iPhone 8, as does my wife, and we have an HP desktop computer at home. Up until a few weeks ago, our email address, [redacted], worked fine on the desktop and both iPhones. Recently, I lost my iPhone and got a replacement quickly due to insurance, an iPhone 8. I am having trouble reinstalling our [redacted] account on my phone. I attempted chat support but found it unhelpful. I also tried to replicate the settings on my wife's phone with no success. Could you please guide me through the incoming server info, outgoing server info, and any other necessary details to set up this email on my phone again?

I have subscribed to the 100GB Google One service. A charge of $2.12 was deducted from my account on 12/4 by Google Storage. Despite this, I am currently exceeding my 15GB limit. When will the 100GB limit take effect? I prefer to pay for the service annually rather than monthly. Could you please guide me on how to set this up?

My phone replacement arrived, and I hurried to transfer my SIM card after backing up my data. When I tried to log in, I realized I couldn't remember my password well. I changed it but faced issues with Google recognizing my device. I switched the SIM card back, but the process felt frustrating with the tiny card. I prefer using facial recognition but find it limiting. Having the option to use a unique painting corner for authentication would be more appealing. If needed, you can reach me through my roommate's email at [redacted] Please avoid permanently linking the accounts as my roommate plans to move soon.

Hi, today I accidentally installed a random file on my PC, which turned out to be a virus. I had to factory reset my PC and changed my Gmail password. Now, when I try to log in, it asks for an 8-digit verification code. Unfortunately, I don't have access to the code since I also factory reset my phone. I really need help as this account is essential to me; I use it for school, work, and many other things. My account is [redacted] Thank you for your assistance, have a nice day.