Google Customer Service Issues

I recently switched phones and can no longer access my passwords for my primary Google account and recovery email. When I try to locate my account through the Google help page or use the 2-step Verification tool, I am informed that my account cannot be found. Additionally, I am unable to receive the Google verification code on my number, which has always been associated with my main Gmail account.

My Gmail account [redacted] got hacked around 20 hours ago. Upon logging in with my most recent password, I receive an alert notifying me that the password, phone number, and authenticator device have been changed by the hacker. Despite trying to recover my account by using the account recovery form, I am only prompted for the authenticator without any further options to verify my identity. I have exhausted all the suggested solutions on the Google support page, but unfortunately, I am currently trapped in a frustrating cycle of attempts.

I unlocked my phone less than 24 hours ago, and now I have a virus alert supposedly from Google. The only solution offered is to pay for a service. I don't have a bank account or money to spare. This is frustrating, and I need this virus removed without my phone getting locked. Google should address this issue promptly without asking for more money.

I accidentally uploaded a video on Google that got my account disabled because it showed my toddler inappropriately. I need to access my Google Drive for important Legal Documents and Phone Numbers. Some of my accounts linked to this email need 2-step verification to change my contact information, but I can't do that without access to my email. Please assist me in restoring my account.

I am John E Meredith Jr. I have an email account under "jmeredithj." Recently, I allowed a friend to use my account, and she changed the password and contact numbers without my consent. When I tried to regain access, I faced difficulties as your system only sends access codes to trusted numbers. Despite trying alternative methods, it kept looping back to the trusted number requirement. I am seeking assistance in changing the password. I eagerly await your prompt response. Thank you, John Meredith.

I noticed a charge of $99.99 on my credit card statement from the NBA that I did not authorize. After reaching out to my credit card company's fraud department, I was directed to contact your customer service number at [redacted]. However, I was prompted to use the chat feature due to busy agents. I believe this charge is fraudulent and I request an immediate refund to my credit card. You can reach me at [redacted] if further clarification is needed. Thank you. - Harold L.

I was attempting to update my phone number on my Google account, but it stated it would send a verification code to a number I no longer have access to. Even when I tried the "forgot password" option and correctly answered the security question, I still couldn't access my Google account. Each time I try to log in with the correct password, it keeps indicating it's sending a code to an old phone number. Can anyone assist me with this issue? It's frustrating.

I am unable to access my Gmail account and have not been receiving the restore information being sent to wscottc60@gmail. Please assist me in resolving this issue by contacting me at [redacted]. Thank you. - Scott Clark

For weeks, I've been attempting to regain access to several of my accounts but have been unsuccessful. Google won't allow me to recover them. The automatic recovery was stopped as I was logged in on a broken device. It's now requesting confirmation through my old, also broken, phone. I've tried all available options and have exhausted every possible solution without success due to not remembering my password.

Hello, I recently upgraded my phone and I'm facing issues receiving my Gmail verification. I only just realized that I forgot to set up a recovery email after sending back my old phone. I've spent over 6 days watching various YouTube tutorials without success in retrieving my emails. The email in question is vital to me as it contains important client information. Please assist me in resolving this issue. Thank you.

I am sharing an email I sent on November 26th; unfortunately, it seems to be a 'no reply' address. I am reaching out for your understanding. I am requesting a refund of £29.99 from Google. Thank you for your attention to Claim No. 4[redacted]-[redacted]. Upon further reflection, I acknowledge there was no fraudulent activity, just my mistake in using the internet. Due to infrequent use of my Gmail account, I missed the opportunity to cancel the purchase during the trial period. This misunderstanding occurred as I was abroad from October 18th to November 2nd. I sincerely apologize for my oversight and kindly ask for a gesture of goodwill from your end. Thank you for your consideration. Best regards, K.G.

I have been unable to receive emails on my phone since December 10th. I spoke with a Spectrum Mobile technician for an hour, but they couldn't identify the issue as it seems to be specific to email. All other applications on my phone are functional. Despite attempting to contact Google, I have not been able to find a solution. Interestingly, I am receiving emails on my tablet without any problems. Your help is appreciated. Thank you.

Hello, I am experiencing an issue with my YouTube account, as it has been unexpectedly banned. While using my laptop to access YouTube, I was prompted to log in, which seemed unusual. Upon attempting to do so, I received a notification informing me that my account had been banned. I have checked my email but have not received any communication from Google/YouTube regarding this ban. After reaching out to their support team, they simply mentioned that the account would remain suspended without providing a specific reason. I am seeking assistance on potentially reinstating my YouTube account, as not being able to like/save videos or confirm my age for certain content is becoming quite frustrating. Thank you for your help.

I am reaching out regarding an issue with the Digicel app from the Play Store. After a transaction, my account was charged three times. I contacted their support for a credit, but was informed that all transactions are final based on US law. It should have been clearly stated prior to the transaction, similar to disclaimers in department stores. It's important for apps to comply with US laws. I urge for the app to be reviewed for compliance before being reinstated. Money shouldn't be prioritized over doing what is right. I look forward to hearing back via email at dreadlocks6119[at]gmail.com.

I recently posted a vital review for "Gainesville Vision" in Gainesville, Florida. I shared helpful information about my medical experiences with them. The review contains no negative content and is confirmed by Google. Strangely, it only appears on my computer. I am concerned as it's not visible to others seeking guidance. Your help in resolving this issue is greatly appreciated. Thank you, Charles C.

I am having trouble accessing my Gmail account, which also means I cannot access Google Drive where important information is stored. Due to my dyslexia, I struggled with the 2-factor authentication code, resulting in my account being locked. I have not received the password reset link on my alternate email. I urgently need access to my files on Google Drive. Despite following the password reset instructions multiple times, I am still unable to unlock my account. My Gmail is [redacted]

Two of my Google accounts were hacked recently. The hacker changed the sign-in details, including the recovery email and phone number. When I tried to recover the accounts through Google's recovery page, it prompted me for a password that I couldn't provide since it was altered. I have my ID and other verification information to prove my identity. I need help accessing my accounts, as I am unsure of when I created the emails.

Hello, I'm a Spotify playlist curator using the username bekypequi. On 12/1/21, I received an email stating my account violated terms without specifying the issue. Following this, some playlists were made private. I suspected a hack led to a password change, though I never engage in buying followers or playlist positions. I solely use platforms like Submithub for playlist growth, and am transparent in my practices. I'm proficient in Premiere Pro for audiovisual ads and manage Facebook Ads for campaigns, willing to share proof of these efforts. I believe this was a mistake, yet Spotify support hasn't been helpful. Previously, I had 14 public playlists but now have only 9 due to the issue. Despite trying to switch privacy settings, playlists remain inaccessible. My account is active, but I've lost control over making playlists public or creating new ones. Kind regards

I lost my phone and forgot the password for my Google account linked to it. I am unable to receive SMS verification codes on the old phone number associated with the account. My current phone number is different. How can I reset the password for my Gmail account ([redacted]) to regain access to it?

My ex-girlfriend has gained access to all three of my Gmail accounts, changed the passwords, and altered the recovery phone numbers, preventing me from accessing my emails. I am seeking assistance over the phone to regain control of my accounts and ensure she cannot access them again. Initially, I tried to secure the accounts on my own, only for her to regain access shortly after and modify all the credentials back to her control.