Google Customer Service Issues

I am unable to access my Gmail or Google account because I forgot my password and enabled two-step verification on my current Android phone, an LG K51. This phone is not the original device where I added the account. The original phone was returned to Assurant for an insurance claim due to damage. I can see my account ([redacted]) when I try to log in, but I cannot proceed further. I am struggling to find the correct Google recovery pages as I keep encountering server errors preventing access. The Captcha feature is also not clear for me to type correctly. Despite numerous attempts, I am unable to unlock my account or reset my password. It is crucial for me to regain access as my Gmail holds vital information that I cannot afford to lose.

My Google account has been stolen. The emails associated with it are [redacted] and [redacted] The hackers are changing my password and have access to my old phone number. I have been unsuccessful in informing you about this issue, receiving no response. Please retrieve my saved emails and contacts, I'd like the rest deleted, including the phone number. Thank you. I have contacted the Attorney General of Kentucky and gathered information on the individuals involved. They even have access to my Facebook account. I have been attempting to recover my accounts and need Google's assistance. I am currently unable to pay for any help as I do not have funds available.

I am having trouble accessing my regular email, [redacted] My new phone number is [redacted], and my old number, [redacted], has a cracked screen. My recovery email is [redacted] This email is crucial for receiving bills and work emails, so I urgently need help to regain access to it.

Recently, I received a message concerning an issue with my account, specifically mentioning my date of birth (19/04/[redacted]) and stating I was too young to have the account. Initially unsure if it was a scam, now I find my account is not working; I cannot access YouTube or some other services. I seek urgent assistance to resolve this matter. My contact details are as follows: Phone Number: [redacted] Date of Birth: 19/04/[redacted] Email: [redacted] Secondary Email: [redacted] Name: Lisa Mackenzie I am uncertain if I am using the correct password. Kindly reach me via my alternate email with Yahoo to assist. Thank you.

I had a Samsung Galaxy 8 with two Google accounts on it. Unfortunately, it froze and I can't access the information. My son helped me switch to an iPhone, but now I can't retrieve my accounts because it asks for verification through my old phone number, which I can no longer access. I need help accessing my two old Google accounts.

I am having trouble accessing one of my Gmail accounts ([redacted]) on my Samsung Tab S7. The tablet keeps prompting me to enter my password, but it keeps rejecting it. Interestingly, I can access this account without any issues on my phone and desktop. I have tried changing the password multiple times, but this particular account continues to pose problems. It's worth mentioning that the email address starts with a lowercase "t" instead of a capital "T," but I don't think that is causing the issue. Any suggestions would be greatly appreciated. Thank you. - Tom F.

Hello, I need assistance in accessing my two business email accounts. I am unable to access [redacted] as I have forgotten the password. For [redacted], I do know the password. The issue lies in the fact that the two-step verification code is being sent to my old phone number, [redacted]3, which I no longer have access to. My current phone number is [redacted]1. Is it possible to update my phone number so I can regain access to my accounts? Thank you, Scott.

This morning when I started my computer, the homepage had changed, which was unsettling. Additionally, my Google Chrome shortcuts had disappeared, causing further concern. To my dismay, the folders containing my documents appeared to be empty, which was quite alarming. Upon accessing my email, I discovered a message from Google regarding a new Windows setup, which I did not request and do not desire. I would prefer my previous system restored and am frustrated by unauthorized changes being made to my computer without my consent.

I have experienced persistent hacking for over a year now. It seems like the culprits are posting about me online and on Reddit. They have somehow blocked me and my accounts from seeing the unauthorized activities. I am concerned about my 12-year-old daughter, who might also be being live-streamed due to these actions. I am seeking assistance to stop these criminals from invading my family's privacy. Any evidence you can provide would greatly aid in putting an end to this situation. Numerous accounts have been set up by this individual, and cooperation would be valuable in resolving this matter.

After experiencing a security breach on my Microsoft account, I acted hastily by factory resetting all my devices and changing my phone number. However, in my rush, I forgot to update my recovery accounts with the new phone number and failed to disable two-factor authentication on both my Google and Microsoft accounts. I also mistakenly removed my authenticator app. Having spoken to a representative from Microsoft, I now understand that recovering my Microsoft account will be more challenging than reclaiming my Google account.

My accounts have all had their passwords, contact numbers, and phone models changed. I would greatly appreciate it if you could provide me with the phone numbers. I plan to file an IC3 report with the FBI and having this information will help with their investigation. I also need assistance in regaining access to my Google accounts. I have already alerted the FBI and am in the process of cooperating with them personally. I suspect that the issues may be related to my phone repairs at the (I Break, You Fix) store in Bakersfield, CA. I am concerned that someone may have unauthorized access to my phone and is causing disruptions. It would be helpful to have the phone numbers related to the recent changes before Thanksgiving. Please take this matter seriously as I intend to provide this information to law enforcement. Thank you, Robert F. You can contact me at [redacted]. The email addresses being changed are [redacted] and [redacted] I need details on the number changes and phone models.

I'm having difficulty recalling my lock pattern and passwords to access my phone. Dealing with stage 4 terminal cancer and undergoing chemo and radiation has significantly affected my cognitive memory. My phone number is [redacted], and I use a Samsung Galaxy A51. I urgently need assistance as I am unable to access my email. Previously, autofill facilitated my access, but after a reset, I am struggling to remember the necessary information. Your help would be greatly appreciated.

I have misplaced my Android device, which stored the passwords for my emails. Each of my emails is linked as the recovery email for the others. The email addresses are [redacted], [redacted], and [redacted] Due to safety concerns, I had to cancel my cell service and cannot access any of these emails. I kindly request either alternative security questions for password recovery that do not involve my recovery phone number and emails or to update the recovery email on [redacted] to [redacted] or a newly created email. Thank you.

I am disappointed by Google's decision to remove all the channels from YOUTUBE TV amidst everything happening in the world. As a senior struggling financially, television is a vital source of entertainment and companionship, especially during these challenging times of being stuck at home due to Covid. I urge Google to reconsider their actions and demonstrate compassion in their business practices. It's disheartening to see a company prioritize profit over the well-being of its customers, particularly during the holiday season. I hope Google rethinks its approach and chooses to make a positive impact by showing empathy towards its users. Merry Christmas.

I lost my phone, and now I'm unable to access my Google account due to the two-step verification process. When I try to log in from any device, it sends a verification code to my lost phone or my Gmail account, which I can't access because of the same issue. This is a problem because I urgently need to access my Google account where I store important information, including valuable data on Google Drive and all my contacts. Since I can't use my Gmail, please reach out to my alternate email for any assistance. Thank you for your help with resolving this matter.

I had a three-day trial and canceled the protection on the third day due to financial constraints. I noticed a $31.67 payment and a recurring $35.00 charge on my bank account which I cannot afford on a fixed income. My bank account is now negative $66. Please reverse the charge of $66 to my Wells Fargo account ending in [redacted] promptly. Thank you.

I had an issue with my 6-month-old phone on 12/15/21. It suddenly stopped accepting my passcode, which I hadn't changed. After a hard reset done since the carrier couldn't help, I got my phone back. Unfortunately, I couldn't recall my Gmail password as I didn't write it down, assuming the text code would be sufficient. I now see the flaw in this assumption. Although I can receive text codes, I can't access them as the phone has been reset and has no data. I'm desperate to recover my Gmail for important healthcare and business information. I'm frustrated that I can only receive calls, unable to reach Google for help. It's crucial for someone to be available for direct assistance as I can't access the email provided.

I accidentally broke the screen on my phone, which I use to access my Google account. I need to regain access to my email for verification purposes with other apps like my bank and PayPal. Unfortunately, I can't do this as my phone number has changed, and I forgot to update it. I've created a new Gmail account in hopes of receiving a response from your company to help me unlock or recover my account.

I recently noticed that my ESPN, FX, and Disney channels are no longer available on Youtube TV. Despite searching for information, I did not receive any email or refund notification regarding this sudden change. I initially subscribed for the sports package to watch College Football games, and now during bowl season, I am unable to watch any games. I am disappointed with the lack of communication from the company and the removal of these channels without notice. I am considering switching to another streaming service unless a timeline for getting these channels back is provided. It is frustrating to not have anyone to contact regarding this issue without additional costs. I believe better communication is essential for customer retention. Please offer a way to discuss this matter with a customer service representative promptly.

I am experiencing difficulties with my Pixel 6 phone. Upon powering it on, I immediately receive an error message stating that the phone has automatically shut down due to overheating. It consistently turns off after a minute, even though the device does not feel excessively warm. I have attempted leaving it powered off for 12 hours and performing a hard reset, but the problem persists. The phone is only 21 days old and I am considering returning it under warranty. However, I rely on it for my business and need a functional device.