Cricket Wireless Customer Service Issues

I recently purchased an additional 15 GB for my hotspot, bringing the total to 30 GB. However, once I reached the 30 GB limit, my connection slowed down significantly. Even though I can still see the Chromecast and mirror my screen, I'm unable to connect and watch YouTube on my television. This issue is frustrating, as I rely on my hotspot to stream TV since I don't have access to Wi-Fi where I live. Last month, even when I exceeded my limit, it was working fine. But now, with the extra data, it's not functioning properly at all. I'm considering canceling my service and switching to another provider because, despite paying for extra service, it's not meeting my needs when the speed slows down. If this continues, I may remove the hotspot from my plan and discontinue using your service after this month. Thank you for your attention to this matter.

I recently ordered 2 iPhones and 2 SIM cards as a new customer. While I could activate one phone smoothly, the second one gave me trouble with the Apple ID and password. After several attempts, I managed to enter my details, but now I am stuck on a software update that has been estimating the time remaining for hours. I contacted customer service and was directed to the warranty department, where I was told I could return the phone and place a new order for a replacement since I bought it online. The representative mentioned that it might take Apple a week to process the return and assured me Cricket would retain my number in the meantime. However, when I humorously asked what I should do with the activated SIM card in the non-functional phone, the agent found it offensive and abruptly ended the call. Now I am unsure how to proceed with a faulty phone and concerned about missing out on the new customer deal if I have to reorder as an existing customer. My main goal is to have a working phone, and I am hoping for a resolution soon.

I bought the Nokia C5 Endi from Cricket Wireless in September. Unfortunately, it had ongoing issues of locking me out. Despite filing a warranty claim in early November and receiving a replacement phone in mid-November, the new device also malfunctioned by randomly restarting while in use. I am seeking a refund due to these persistent issues. Contacting Cricket customer service multiple times has not provided a satisfactory resolution. The store where I purchased the phone, Jefferson City, Missouri, declined to issue a refund and advised me to contact corporate. It is clear that the phone is defective, as confirmed by another store employee who mentioned similar complaints about this model. My phone is still under warranty, and I urgently require a refund to purchase a more dependable phone. I appreciate your prompt attention to this matter.

I switched to Cricket Mobile in August with plans to transfer both my lines. Unfortunately, I encountered a hiccup during the process, leaving one number in limbo. I'm looking to add this number to my Cricket account now. I am hoping to receive the same deal that was available when I first attempted to port the number, which included a free iPhone. Additionally, I would appreciate a clear explanation of the issue preventing the transfer of this number. Thank you.

I made a payment for half of my bill a week ago. This only leaves me with a week to come up with the remaining amount. I have been in quarantine due to Covid-19, and I won't receive my payment until tomorrow. Other companies typically allow a two-week period for payments. Considering my loyalty as a long-time customer who has referred many people to your services, I feel it's unfair that I haven't received any benefits for that. The last two times we tried to pay, my wife's prepaid card didn't work, causing inconvenience and extra expenses. I had a situation where I couldn't call for assistance while I was on the roadside working, which left me quite upset. I was contemplating switching to a different company, but my wife convinced me otherwise. I would appreciate some help or clarification on how you can assist me in this matter.

My phone has only been getting LTE service for the past 14 to 16 months. No matter how many times I try to explain, the issue remains the same. It seems like the AT&T tower in my area, with zip code [redacted], is not functioning properly. I don't think AT&T customers should have to tolerate this kind of service, especially when compared to the service Cricket offers. Despite upgrading my plan from $[redacted] to $[redacted] for five phones, the service hasn't improved. I'm at the point where I am considering changing my service provider soon if the situation does not get better. Every time I reach out for internet help, the agents are unable to assist me effectively. The call-backs are often inconvenient, and the language barrier with outsourced customer service representatives makes it challenging to address these issues as consumers in the United States.

I was about 30 minutes away from my bill being due, and I wanted to make changes to my plan by canceling two lines. Unfortunately, I couldn't do this as your system was undergoing maintenance and customer service was closed. I didn't want to incur a reconnection fee if the lines were canceled, so I ended up paying the bill without making the changes I desired. Please address this situation so that I can modify my plan without facing any additional fees. Thank you.

I purchased a Cricket Bring Your Own Device SIM card 3-in-1 kit on Amazon with the intention of switching to your service. I paid for the unlimited plan yesterday morning to activate the card, but after paying $60 to unlock my device, it did not activate. Upon further investigation, I discovered that your service is not compatible with my phone. I am currently trying to cancel the service and obtain a refund. My name is Thomas R. and you can reach me at [redacted].

I am aware that Cricket stopped accepting phones like mine on the 19th of this month. Unfortunately, one of your agents mistakenly ended my service with Metro PCS without confirming if my phone was unlocked and able to be used. As a result, I was left without a phone or had to buy a new one just to find out my phone was actually unlockable. After spending three hours at the Cricket office, I dropped my phone and it shattered. Now that my phone is unlocked, I am being informed that it cannot be used since it's past the 19th. I was initially told by the agent that my phone could be used on the 14th, causing this situation. I had hoped for a positive relationship with Cricket, but I am genuinely disappointed so far. I kindly request, for the sake of good business, to reconsider allowing me to use my phone with my new service.

I recently visited your store and unfortunately had a frustrating experience. The salesclerk seemed uninformed about the phones, which made my upgrade decision difficult, especially since I needed a better camera. Despite the manager's presence, they prioritized a smoke break over helping us. I ended up purchasing a new phone on my own due to the lack of assistance. The available phone protectors in pink and light blue were not suitable for me as a 60-year-old man. Additionally, when attempting a teledoc appointment in the store parking lot, the poor service forced us to resort to conducting the visit via text. I am also having trouble accessing my account online and my numerous attempts to reach out have been fruitless. After being a customer for over 5 years, I have decided to switch to a different carrier due to the disappointing service.

Dear Customer Service, I wanted to let you know that we will no longer require your services. Unfortunately, during a recent call with one of your team members, my husband's service was mistakenly suspended. We were informed that the Sony Xperia 5 phone was not 3G compatible with your sim card, however, we have been successfully using it since September 11, [redacted]. We have switched to AT&T, where we found the phone works seamlessly on a 4G network without any issues. We appreciate the assistance from the Salisbury staff, who have always been helpful, unlike the customer service representative we spoke to on January 22nd at 9:40 am. Although we understand there is no refund for canceling early, we will not be making a payment on February 8th. Thank you, Peggy O.

Dear Customer Service Team, I am reaching out regarding an issue I have experienced recently. My name is Scott, and I have been a loyal customer of your company for many years. However, I encountered a serious problem when adding a new line to my plan for my almost 7-year-old daughter. Despite our intention for this line to be used for supervised activities like gaming and communication with family, we began receiving constant calls and texts meant for someone else, "Cynthia" and "Elias," on the newly assigned number. I took it upon myself to inform these callers that they were contacting a child, and yet the inappropriate messages continued. Despite multiple attempts to block these unknown numbers, the issue persisted for over two weeks. When I contacted customer service, I was informed of a fee to resolve the matter or advised to report it to the police, which was alarming given the nature of the messages. Eventually, after escalating my concerns, I was provided with a new, unused number for my daughter's line. While I appreciate the resolution, I feel compelled to share my dissatisfaction with the handling of this situation. As someone with experience in customer service, I must express my disappointment in how this matter was addressed and the potential risks involved for a child. I would like to receive feedback from your corporate office on this incident. Thank you for your attention to this matter. Regards, Scott

A little over two weeks ago, my SIM card came out of my phone and wouldn't go back in correctly, rendering my phone useless. I tried using the SIM card in another phone, not realizing it was incompatible with Cricket. Due to family use, I needed my phone urgently, but couldn't get to a Cricket store for a week. Upon my visit, I was told my card had been suspended. I eventually had to buy a new phone and have the card unlocked at the store after a long wait. I find it unfair to pay for a service I haven't been able to use for nearly three weeks. I plan to get a new phone tomorrow and will reconsider my family plan if I'm charged an activation fee. It doesn't seem right to have to pay for reactivation when my service is still active, and my LG phone stopped working correctly. I believe there should be clearer communication and less severe consequences for using a non-compatible phone. I hope this issue can be resolved promptly. Thank you.

I purchased a $[redacted] phone from Cricket, but it's not functioning properly. The phone heats up, doesn't hold a charge, and has issues with downloading from the Play Store and using the LG Smart World app. It frequently glitches, hangs up, and struggles to connect to the internet. After contacting customer service, they suggested bringing it in for a replacement or considering the LG K92 5G. When I tried to return the phone within the 7-day window at the store, they refused. Subsequently, I filed a claim online, but they requested a $20 deposit over the phone before sending a replacement. Despite multiple attempts, my calls were disconnected, I hit voicemail, and after a long hold, the call was dropped. Seeking guidance on the next steps.

I have been a loyal Cricket customer since January [redacted], subscribing to the top unlimited plan with the Cricket Protect add-on. Despite changing phones four times through upgrades from Amazon or the manufacturer directly, I discovered on February 23 that my phone was not covered by the protect add-on, even though I was assured by in-store and phone representatives that it was fully covered. When I contacted customer service, I was informed there would be no compensation despite paying monthly for a service that didn't apply to my devices. I recorded my conversations with multiple representatives to highlight the misinformation provided, as they failed to disclose that only Samsung and Apple devices are eligible for coverage under the Cricket Protect program. Seeking restitution of $[redacted].50, the sum I calculated Cricket took from me over 61 months for a service that was not applicable to my phones.

On January 9, [redacted], I attempted to switch 4 lines from another company to Cricket. During the process, the cashier asked for my pin number from the other company, which I didn't have. Despite this, the cashier proceeded with the sale using an incorrect pin number, leading to the numbers not porting successfully. The transaction was canceled, and I was supposedly credited on my debit card. However, it's been 2 months, and I still haven't received my $[redacted].76. I've reached out to my bank, Cricket customer service, and the store multiple times without any clear answer on the whereabouts of my money. The store manager dismissed my concerns, leaving me frustrated with the lack of assistance. I'm considering taking legal action if I don't receive a resolution within the next 48 hours. While I appreciate Cricket's phone service, the customer service experience has been disappointing.

I purchased a Cricket phone, model I [redacted] AC, which turned out to be a piece of junk. I replaced it with a Samsung model SM-J727AZ. However, when I try to do a Google search, the phone shuts down. I returned to the store in Conyers, GA where I bought it and explained the issue to the technician. Unfortunately, he couldn't fix it. I'm hoping to exchange it for a different phone as this one is terrible. I regret not waiting for the Samsung model to be available in the store initially. I had to make the switch quickly because the old phone was going to be incompatible with the network soon.

Hello, I've been experiencing an unusual buzzing noise coming from my phone that I've had for a few months. The buzzing has been constant since I first got it. Despite being a new device, whenever I make or receive calls, the other person mentions hearing a buzzing sound in the background. This issue has been escalating lately. I visited the Cricket store, and they advised me to reach out to this number. They mentioned you would inquire about the problem and send a replacement phone free of charge.

I am having to buy additional data every month. On 3/11/21, I bought 2GB of data, and it seems to have run out in just 5 minutes even though I am only browsing the Play Store, not watching videos. This has happened for the second time, using up data within minutes. I have been a customer for 5 months, always paying on time and purchasing add-on features. I am considering canceling my service and switching to another wireless provider if this issue is not resolved. I would like a refund or a solution, or else I will have to cancel.

Hello, I have been a loyal Cricket customer for several years and have been pleased with the service provided. However, I encountered an issue with accessing my voicemail due to forgetting my voicemail password. Initially, I used the Cricket Visual Voicemail app on my phone to listen to messages seamlessly. After a recent phone update a few months back, whenever I try to use the app now, it prompts me to be a Cricket customer and shuts down. I would appreciate guidance on how to resolve this issue either by enabling the visual voicemail app or resetting my voicemail password. Thank you for your attention to this matter. Best regards, L.G.