How Do I Cancel My Cricket Wireless Account and Get a Refund?

Cricket Wireless is a wireless cell service provider in the United States with over 10 million total subscribers. The company was founded in 1999 and has over 5,000 retail stores worldwide in which they also sell a wide variety of devices including smartphones.

According to Cricket Wireless terms and conditions, you can cancel your account at any time for whatever reason you have. On the other hand, you will still be responsible for the charges to your account until it is successfully terminated.

Cancelling the Cricket Wireless service or account is one of the easiest processes among cell service carriers. All you have to do is stop paying. If you don't settle your bill within 60 days of your last payment, your account will be permanently closed, your number deactivated and your balance totally eradicated.

In order to receive a refund for a product purchased from Cricket Wireless, you will have to adhere to the terms and conditions stated in their return, exchange and refund policy.

You have to return a device before you can receive an exchange or a refund.

Return, Exchange and Refund Policy

Return Policy

You may return a device or accessory bought in a Cricket Wireless store as long as you do it within 7 days of purchasing it. If you bought it from cricketwireless.com, you have 7 days from the date the shipment was received to return it.

If you want to return a device bought from a certain retail store, you have to return it to the same store from which you purchased it. Accessory purchases from the site are final and non-refundable.

On the other hand, if you want to return a device or accessory purchased online, you have to do so by mail. You cannot return it to a retail store.

There is no fee for returning a device purchased from the Cricket Wireless website. The device has to meet certain requirements as we will see below.

If you return a device bought in-store without all the original components you may be charged a fee of up to $25. When returning an accessory to a store, you may do so within 7 days of purchase as long as you bring the original receipt with you. The accessory also has to be complete (no components removed) and in its original packaging.

Refund Policy

You can receive a refund from Cricket wireless as long as you return the product within seven days as stated above. Cricket Wireless will provide you with a refund within 10 business days of receiving the complaint alongside the defective product. Most refunds are issued sooner typically in 3 to 4 days.

On the contrary, returns can be rejected and refunds denied if requirements are not met. In such a scenario, Cricket Wireless will return the device with a conclusive explanation of why it was rejected.

Device Requirements

To return a device to Cricket Wireless and receive a refund, the device has to be in perfect working condition and in its original packaging. It should also have all its original components.

You should delete all personal information on the device before returning it for a refund. Any confidential or sensitive information should also be erased since Cricket Wireless will not be responsible for the loss of any such information when they receive the device.

When returning an iPhone ensure you disable the 'find my iPhone' settings in the device. If you don't the device will be rejected and sent back to you.

Refunds include exchanges for a new device of the same type or a refund of the device's purchase price.

To initiate a refund request with Cricket Wireless, you have to contact customer service directly. You can find their contact information on GetHuman.