How Do I Cancel My Cricket Wireless Account and Get a Refund?

Introduction

Cricket Wireless' return policy states that customers are eligible for a refund when they cancel the service and return the device within 7 days from purchase. The device must be in its like-new or original condition, and in its original packaging. The accessories you purchased (if applicable) must also be unopened to qualify for a refund. If it's more than 7 days, no refund is given, but customers may be eligible for a warranty claim. Do you want to cancel your service and get a refund? Read this helpful guide for the instructions.

Start a Return Request

To start the return process, enter your order number and Cricket phone number, and click Continue. Follow the on-screen instructions and wait for the pre-paid label used for shipping the device back to Cricket Wireless. Be sure to start the return within 7 days to ensure you receive a refund. Do note that you must also meet the other criteria for the refund, which include returning an undamaged device and accessories.

Once received, Cricket Wireless will inspect the device and accessories to determine if you are eligible for the refund. If approved, expect an email confirmation, along with details on the total refund amount.

Find a Cricket Wireless Store

Devices and accessories purchased at a Cricket Wireless store must only be returned to the store where they were purchased. As mentioned, you must return them within 7 days to be eligible for a refund. If you've forgotten the store's address, use this store locator. Just enter your zip code or address to find a Cricket Wireless store in your area.

Contact Customer Support

You can also start the return process by contacting Cricket Customer Support. Visit the Contact Us page for a list of options. If you want to speak to a representative via chat, support is available Monday to Saturday, 9 am to 11 pm, and Sunday, 10 am to 11 pm EST.

Cricket Wireless also has a 1-800 number, but the call center hours are only until Saturday, from 9 am to 9 pm. If you call on a Saturday, do so between 12 pm and 9 pm.

Customers who do not meet the eligibility requirements for a refund get an explanation as to why. Devices will also be returned. If you're no longer qualified for a refund from Cricket Wireless, the best option may be to file a warranty claim. Most devices have a one-year manufacturer's warranty, while others carry a two-year worry-free warranty. Refurbished devices include a 3-month or 90-day warranty. To create a claim, proceed to the next step.

Create a New Claim

To start your claim, enter your telephone number and IMEI number, and click Next. Then, follow the instructions on the website to file your claim successfully.

Conclusion

When the return is approved, expect to receive the refund within 10 business days. The refunded amount is sent to your original payment method. Customers no longer eligible for a refund and have decided to file a warranty claim must still return the device. If approved, you will receive a similar model, which can be new or refurbished. Do note that damage or defects from misuse and any adjustment to the device disqualify you from filing a warranty claim. Water damage is also not covered in the warranty. Still have questions? Contact Customer Support today.