Coinbase Customer Service Issues

I am currently overseas enjoying an extended vacation. I have proof of purchase for the airline flight through my credit card payment. However, I am unable to log in and conduct any trades despite having my security key with me. When attempting to confirm my device through the linked email, I receive a message stating that my email verification is not associated with the new device I am using. I am confused and unsure about what steps to take next. I believed that having the security key would be sufficient to verify my identity.

Good afternoon, I recently made a withdrawal from Deel to Coinbase. I got an email confirming the success of the transaction. However, I am encountering an issue as my Coinbase account is temporarily locked when I try to log in. I am seeking a resolution or a refund of my funds. I have heard from friends that Coinbase sent out emails in April requesting additional identity verification, but I did not receive such an email. I have already reset my password to a stronger one, but I am still unable to access my account.

I am having difficulty accessing my account due to a phone number change and email account issue. My original email was [redacted], but it should have been [redacted] I activated my Coinbase Visa card which is valid until [redacted]. I recently received notifications about the account closure, so I prevented it on the website and initiated a cash out. I encountered issues with a Bitcoin payment of around $64, resulting in a reduced payout of over $27,[redacted]. I provided my card number for payment. I completed the required verification steps with photos and ID. I wish to have the money transferred to my Coinbase debit card urgently. The old phone number associated with my account was [redacted], and my current number is [redacted]. Despite my efforts using the Coinbase help section and contacting support, I am frustrated as the issue remains unresolved. I am eager for a resolution and request prompt assistance.

I recently contacted you about an issue with my account number. The correct number for my account from a year ago is [redacted]. For contact, please use [redacted], as [redacted] was my boyfriend's number. My name is Rebecca Teasley. My current email changes the "d" to an "s," reflecting my last name. I urge prompt communication on this matter. Thank you.

Ho effettuato un bonifico tramite Banca Intesa con il riferimento deposito ugdy9sl3 per effettuare una transazione in Bitcoin proveniente da EXCHANGE. Mi è stato detto da una persona a cui sono state assegnate le carte, presumibilmente Luca Santini con numero di licenza fcalicenza LXS01308, di accedere tramite AnyDesk all'account per acquistare Bitcoin con euro. Mi ha spiegato che EXCHANGE trasferiva i Bitcoin da quei conti ai miei conti a nome mio per prevenire frodi. Dopo due giorni, non ho ricevuto né Bitcoin né euro. Non capisco come sia possibile poiché solo io conoscevo la password del mio account. Sospetto che qualcuno possa aver manipolato il mio conto. Desidero recuperare i miei soldi nella loro posizione originale.

I made a [redacted] euro bank transfer for an exchange transaction through Coinbase. The funds were meant to be used to transfer and change other Bitcoins from my other accounts to my name, with the transaction headed to my Intesa account via my IBAN. I followed the exchange's instructions for the transaction, but now I cannot see anything in my account. I feel like I have been scammed and I want my money back. Please help, my details are the same as before. Please reply to my email at [redacted]

If you need help with Coinbase, you can reach out to Coinbase Support at their toll-free number or contact their customer service for assistance with your account, login, payments, or charges. Coinbase Help Desk is available 24/7 at +1-[redacted] to assist you with any queries or issues you may have. Coinbase is a popular cryptocurrency exchange known for its ease of use and diverse features for both new and experienced users. Remember to be cautious of fees and be aware of the customer service quality. If you are wondering how to withdraw money from Coinbase, follow the steps provided on their website. Additionally, learn more about Coinbase fees and services to decide if it's the right platform for your cryptocurrency needs.

Hello, I am looking to update my profile with my legal name and change my country to the Philippines. I have attempted several times to make these changes, but I am unable to proceed with the Singpass verification required by the Singapore government. I am seeking guidance or tips on how to modify the country setting to successfully verify my identity. I appreciate any assistance you can provide. I will be waiting for an email response. Thank you.

Dear Coinbase Support, I recently deposited $22,[redacted] into my Coinbase account and exchanged $21,[redacted] for USDT. When I tried to send the USDT to my Coinbase wallet, I was asked to verify my ID. After completing the verification process, I was told I could proceed with the transfer. However, it's been two days, and I still can't send my USDT or make any trades as my account is under review. I am unsure why this is happening and would appreciate some clarification. Thank you.

I contacted Coinbase to update my phone number to [redacted] after experiencing issues post number transfer due to a theft attempt. Despite being informed the change was successful, I never received the verification code to reset my password. It took two weeks to restore my previous number, [redacted], necessary for my business. Seeking assistance to ensure my correct phone number is on file, I hope to regain access to my account promptly with your support. Thank you, Lori B.

I activated my insurance on May 31st and have not received any feedback or the money. The payment was $[redacted].87. This marks the 3rd time I've activated insurance. The first time was on May 8th for $[redacted], and received the money. Ms. D assisted me with trading and withdrawing the money, but unfortunately incurred losses. Following that, I activated insurance again on May 12th for $[redacted], got the money, but then faced requirements to trade 10 times to withdraw. Ms. D assisted, yet further losses ensued. In need of funds, I arranged to activate insurance by May 31st. I arranged funds from friends and family, incurring significant debt, and now await the insurance payout. Ms. D facilitated insurance activation, instructing me to await her notification. Eager to know when the payment will come, as Coinbase Pro stated no trading would be necessary, allowing withdrawal post-activation. Despite contacting Coinbase Pro support via text and email, I have yet to receive a response. Last communication was on April 25th, [redacted]. Total payment made to activate insurance is $17,[redacted]. Each payment raised hopes of reimbursement, yet none have materialized, deepening my debt. Address where the funds were transferred is 0x256fe14FF0e0CEC53B2C414973B772DC74ab5D16. I earnestly seek assistance in reclaiming the money, as it would significantly alleviate my current financial strain.

Hello, I wish to close my account as I suspect it was opened under false pretenses by The Bitwest Group leading to a scam. I have already blocked the account but now realize it should be closed. I am struggling with the computer process to do so. I would appreciate your assistance in closing the account as I am unfamiliar with these procedures. I have spoken to the Fraud department who recommended reaching out to you for further assistance.

In January [redacted], I encountered issues accessing my account. Despite multiple attempts, I couldn't view my account balance. When reaching out to Coinbase via email, they assured me that my funds are secure, but the problem persists without resolution. I am eager to regain access to my account for trading purposes and require assurance regarding the safety of my funds. Contacting an agent for assistance is necessary since my email inquiries have not yielded any help.

Hello, I have recently been in contact with 3 individuals - one who claimed to be a financial advisor and the other 2 who said they work in blockchain. They offered to help me convert my cryptos into euros. However, to date, the first person has taken a total of [redacted] euros from me, claiming it was Coinbase's policy to verify my bank account activity to prevent money laundering suspicions. Despite promising to transfer my money from Coinbase to my bank account within 72 hours, I have not received anything. The second person warned me about scammers and then proceeded to offer me services. Without further explanation, they took two transfers of [redacted] euros and [redacted] euros, leaving my bank account overdrawn. The third person, to whom I explained everything, mentioned that I cannot convert my cryptos to euros since my account is in the negative. I would appreciate concrete explanations regarding Coinbase’s procedures. I am unsure if I was truly scammed (a complaint has been filed). Thank you, Warm regards, Véronique Biewers

I was recommended to open an account with Coinbase by The Bitwest Group. After realizing they are untrustworthy, I blocked the account out of concern. I should have closed it instead. Now, I am having difficulty as I am not proficient with technology. I would like Coinbase to close the account on my behalf. I have contacted the Fraud Department, who suggested I ask you to take care of it for me. They are confident you can assist me with this. I await confirmation that the account has been closed. Regards, J. Young

I received a call from Coinbase informing me that my account needed to be frozen due to suspicious activity, such as a password change from an unfamiliar IP address. After completing verification steps, my account was disabled. Following the call, I started receiving numerous emails from random sites, indicating account verification requests. This led to Protonmail disabling my account, making it challenging to regain access. When attempting to reach out to Coinbase, they no longer recognize my phone number associated with the account and require a verification code from the inaccessible email to submit a ticket. Despite multiple attempts via their automated phone system, I have been unable to connect with a representative to address the issue. Prior to losing email access, I discovered unauthorized transactions from my bitcoin account exceeding its value. I am currently stuck in a dilemma, unable to access my Coinbase account without recognized phone verification or email access, and struggling to find a way to reach a representative for assistance.

Because my phone was not working, I removed 2fuknfa because it is not good. Now, when I try to send money, I needed my phone which I didn't have. Your A.I. security locked my account for 24 hours without human supervision. I never allowed your A.I. security to control my account in any way. This is making me very angry and frustrated. As soon as I can access my account, I plan to close it. Please resolve this quickly. Thank you.

I need assistance with my Coinbase account. It seems like someone tampered with my account information, as my telephone number and email address are not recognized by Coinbase anymore. Despite this, the company has not been responding to my attempts to communicate with them. I received a call from someone claiming to be from security and I provided the verification information as requested, but now I suspect that it was not actually Coinbase. I am requesting an immediate block on my account for security reasons. Please acknowledge this email to ensure the safety of my account. Thank you.

I recently received an email that claims to be from a Coinbase customer support representative. However, I do not have an account with Coinbase, so I suspect this email is suspicious. The email asks me to confirm a new email address with an attachment, which I did not open. Unfortunately, I am unable to copy the link to share it for further investigation. I believe this information should be brought to Coinbase's attention. Thank you. - M.R.

I am having trouble depositing money from my bank account to Coinbase as the connection is no longer working. I received the following message from Coinbase: Hi Rosemary Onyekwere, Due to a suspicious activity warning, your deposit of £[redacted].00 on June 27, [redacted] from UK Bank Account (04-00-75:[redacted]4) was declined. Reference code: 4SPU5YRR To resolve this issue, please try depositing again with a different payment method or contact Coinbase support for assistance. Apologies for the inconvenience. Thank you, The Coinbase Team