Coinbase Customer Service Issues

Subject: Issues Withdrawing Euros on my Coinbase BTC Account Hello, I am facing challenges trying to withdraw euros from my Coinbase BTC account. I have been attempting this for weeks now. When I try to convert my BTC to euros, I am asked to upload my passport for KYC verification. However, when I attempt to upload it, I receive an error message stating "We could not verify your identity," citing the country_code not found. Furthermore, contacting them via telephone at [redacted] has proven to be impossible, and my emails are being bounced back. Thank you for any assistance. Regards, Michèle

I recently received assistance from a purported Coinbase hacker who led me to transferring all my assets to their account once I logged out. I then received an email from coinbase.com notifying me of my account closure due to zero balance. I called the number [redacted] provided and was greeted as a Coinbase customer service agent. After changing my password, reconnecting my bank account, and making new purchases to maintain account activity, I realized the number I called was not correct. I suspect the scammer has control over my phone, computer, and account and need to disconnect my bank account from the compromised Coinbase account. I also discovered that every time I dial the Coinbase number, it connects me to the scammer. What steps should I take next to resolve this issue?

I have encountered discrepancies in my Coinbase wallet where two transactions are not reflecting in my balance despite showing in the transaction history. The funds in USDC that I earned through a stock market broker named PolarBTC seem to be stuck or require some validation step beyond my control. The broker advised me to transfer additional funds to a specific wallet address they provided, claiming it would "unlock by Coinbase" the pending transactions. However, I am hesitant as it appears suspicious. How should I proceed?

I attempted to send $42 worth of BTC, but I was prompted to verify my identity. After submitting photos of my driver's license and a selfie through the app, I thought the process was complete. However, 30 minutes later, the recipient had still not received the transfer. When I tried to login again, I discovered I was blocked and stuck in an endless loop on the app. These funds were meant for my property tax, and the deadline is approaching. It is urgent that I regain access to my account promptly to avoid any issues with my property taxes.

I am seeking assistance with my Coinbase account. A recent conversation with a Coinbase representative resulted in my account being frozen. I am looking to speak with someone about potentially refunding the funds in my account back to my new account due to closure of my old account for suspicious activity. I can provide my new account details upon request. Additional identifying information is available if needed. Thank you for addressing this promptly. Name: R. Mottor Address: [redacted] Redstone Drive, Avon, IN [redacted] Phone: [redacted] Email: [redacted] Password (in parts): Bankhasm I await your swift response. Thank you.

Hello Coinbase, I am struggling to express my current dilemma. The inability to access my account is taking a toll on my mental well-being, almost leading to a severe impact on my health. I urgently need assistance to regain entry to my account to carry out necessary transactions. I have dependents, and the funds in my Coinbase account are crucial for me. It has been over 8 working days without any progress or solution in sight. This situation is affecting all aspects of my life, preventing me from managing my affairs. I implore you to assist me promptly. Case# [redacted]0. Account name: Ogundare Emmanuel. Thank you for your attention.

My account recently got locked due to suspected fraud. After receiving an email about the extended lockout period, I noticed that over $10,[redacted] worth of Bitcoin has gone missing from my account. Currently, only $27.00 in Bitcoin is left. I haven't used this account for a couple of years, and the trading activity seems to involve transferring funds from my bank and credit cards to Coinbase. I am puzzled about the disappearance of such a significant amount of Bitcoin, and I would appreciate any assistance in resolving this issue. Thank you. -Elliott Cobb

I am having trouble signing in to the website and mobile app. After entering my password, it prompts for two-step verification but then goes back to the opening page. I've attempted this multiple times without success. My details are: Jonathan B., [redacted] Briarwood Drive, Myrtle Beach, SC [redacted]. Phone: [redacted]. Thank you.

French Identity Card Validity Hello, I encountered an issue with verifying my identity on Coinbase as my identity document was deemed "no longer valid." In France, the validity of my ID card has been extended from 10 to 15 years as per the government law linked below. Therefore, my ID card is valid until [redacted]. I hold a driver's license, but it seems Coinbase does not accept them for users outside the US region. What should I do? Am I required to get a new card at my expense to regain full account access, or is there a solution to acknowledge this extended validity for French users like me? Thank you for your anticipated assistance. Sincerely

My account was unexpectedly disabled. I typically log in every two weeks and found it disabled by Coinbase. There is money in the account that I need access to. Unfortunately, I am locked out and unable to transfer funds to an external blockchain or my wallet address. Essentially, my money is stuck. I kindly request assistance with this matter as soon as possible.

Hello, I am reaching out because my funds in Coinbase wallet are locked. I have contacted the wallet's customer service, and they asked me to pay a fee, which I did. However, my account remains blocked. After contacting customer service again, they explained that due to my account being inactive for too long, I need to pay a deposit. I have paid it, but my account is still blocked. They mentioned that cryptocurrency transactions are authorized by the blockchain, not controlled by humans. There are unfinished events in my account that require me to add USDT before my funds can be unlocked. I am concerned because substantial amounts are being requested each time, leaving me with no reserve capital. Best regards.

Hello, My name is Ana, and I'm reaching out regarding my Coinbase account. I've encountered an issue where my account is flagged for manual review, preventing me from accessing my receiving address. This has been ongoing for several days. Additionally, I have attempted to buy and sell, but the problem persists. I'm unsure of the next steps to take to address this matter. I am hoping to resolve this situation promptly so that I can efficiently utilize my Coinbase account for sending, receiving, and purchasing cryptocurrencies.

In February, my husband passed away. I was expecting an email with instructions on how to withdraw the funds and close the account, which I have not received since February 13. I requested to speak with an agent, and though the chat representative took my number promising a call back, I'm still waiting since mid-March. Dealing with the loss of a loved one is already difficult, and the lack of communication has made it even more challenging. It would be beneficial to have actual individuals assisting customers rather than relying solely on online support, which has not been helpful in my situation. I am eagerly awaiting a direct response from a real person to address my concerns.

Hello, I am facing difficulties as I lost my wallet. Unfortunately, verifying myself has become a challenge during this terrible experience. To make matters worse, I was also hacked and unable to access any of my accounts. After gathering some courage, I am now on the computer attempting to change my passwords to regain control of my compromised accounts. I am looking to speak with someone who can assist me in resolving these issues.

I need assistance with accessing my account since I was locked out due to losing my connected devices during COVID. I had to lock my account as my driver's license, which was used for verification, was no longer valid. Now that I have a new ID, my original ID, banking information, and details about the devices I used to access the account, I hope this process can be resolved easily. It has taken me over a year to gather all the necessary information, and I am eager to recover access to my account.

Good morning, I am Cosimo Greco. I have been unable to access my Coinbase Pro account for over a month because it appears to be blocked and I cannot understand why. Upon entering the site with the correct credentials, a page stating "it has been blocked at this time" appears. I try to unblock the page but I do not receive the VERIFICATION CODE message. I have also installed Google Authenticator but to no avail. I kindly ask you to unblock my account or provide me with the necessary information to do so. Regards, Cosimo Greco

My Coinbase account was hacked some time ago, and I've been noticing unauthorized withdrawals. Even though I thought it was a scam at first, when I attempted to log in, I couldn't access my account. Despite being able to initiate a password change, I faced challenges during login as they require verification through a code sent to a different phone number. Since my current number isn't linked to the account, and I can't recall any old numbers, I'm uncertain if the account is under the hacker's control.

My account was opened at the request of a lawyer, who was supposed to recover sums of money stolen from an online trading platform. These amounts were in cryptocurrency, so COINBASE was needed to open an account. On March 14, [redacted], a deposit of [redacted] euros was made but was frozen by the lawyer without any explanation. I ask you to UNLOCK the account held by M.D.V., as there is no block imposed by judicial authorities, but by a scamming lawyer. I look forward to your response. Best regards. M.D.V. ID Number: DVTMTT49B08F631R 90 GIOTTO AVENUE [redacted] FOGGIA (ITALY) CELL. [redacted]

Someone is misusing my long-standing email address on coin-base. Despite not being a coin-base user, I consistently receive unauthorized emails regarding transactions. I attempted to contact their customer service but was hindered by automated prompts requiring a phone number, card details, or an account name linked to coinbase. This obstacle prevented reaching the customer support team. I am seeking assistance to address this predicament. Thank you.

I am a Coinbase Pro user and have been corresponding with Coinbase via the email linked to my account. However, when I checked the website, my account was no longer linked to that email address. Despite providing screenshots of my past email exchanges from when I opened the account two years ago, along with notifications from [redacted] and proof of bank transfers to Coinbase, support keeps closing my ticket claiming no account exists under that email. It is disappointing that I am unable to reach a live customer service agent for assistance.