Coinbase Customer Service Issues

My account has been under review for almost a year on Coinbase, and now it has been locked. I cannot access it anymore. I would like to close my cryptocurrency account at Coinbase and have the funds returned to my credit card in my bank in Norway. I have tried to contact support multiple times without success. I am concerned that my account might be terminated by Coinbase on July 5th, [redacted]. I am 81 years old and no longer wish to continue trading. Your assistance in resolving this matter would be greatly appreciated. Sincerely, Lars Larsen, [redacted] Farsund, Norway.

I am encountering difficulties with setting up my account due to restrictions and the link provided to resolve the issue is not functional. Despite multiple attempts through chat support, the problem remains unsolved. Although my account appears to be prepared on my end, I am informed that a visual selfie is required by the company. This request is new to me after being a long-time account holder. The provided links are unhelpful and lead me in a repetitive loop indicating that my account setup is complete. However, I am unable to conduct transactions or understand why my Bitcoin is no longer accessible. I am seeking assistance from a live individual rather than through chat support, as my experiences have been time-consuming. Thank you for your attention to this matter.

I don't have a Coinbase account and have never had one. I have been receiving emails but have been deleting them without opening. Recently, I received an email to confirm an email change on my account. When attempting to visit the help center, a pop-up appeared saying my QR code could now be read. The email change is from my email account ([redacted]) to [redacted] What concerns should I have with this matter? Can you please look into this? Kindly include something in the subject line to indicate the legitimacy of the email.

My account was compromised around June 5th, [redacted]. The case/ticket numbers are [redacted]2 and [redacted]3. Someone accessed my BitCoin account and sent around $19,[redacted].00 worth of 0.[redacted] BTC to bc1qs2mtaaukk7sfz9n or m. The email regarding this came from your website. Additionally, on June 9th, [redacted], a withdrawal of $2,[redacted].00 was made from my Bank of America account by Coinbase Inc., which I did not authorize. Bank of America has refunded the money swiftly. I can provide the bank statement for verification purposes. I urge you to thoroughly investigate this matter and reach out to the individuals responsible for these unauthorized transactions. My name is Timothy Mell, and you can reach me at [redacted]. Kindly provide a contact number so I can speak with a representative who can assist with this issue. It's concerning that these transactions occurred without my knowledge despite not logging into my account for about a month. I trust that Coinbase will rectify this situation by either recovering or replacing the funds as Bank of America did for me.

I have been using the same Mac since I joined COIN BASE along with my iPhone running the Authenticator app continuously. On June 26th, I received instructions from you regarding case [redacted]9. However, I am unable to log in as the pin requested is generated by my Authenticator app. I can only enter four digits, and when I try to enter the fifth digit, the pin disappears. I am finding it very stressful to follow your instructions. Despite attempting to contact your support several times, I have not received any help. At 91 years old, I am struggling with this process and need assistance from a real person urgently. Please provide the necessary help promptly.

Hello, I'm Cosimo Greco. I've been waiting for 5 months to have my account unblocked. On May 7th, Coinbase Twitter support told me they assigned a support ticket number, [redacted], but I haven't heard anything yet. Two individuals offered to unlock my account for [redacted] euros, but I find it unfair to pay for an issue Coinbase should resolve, especially since I cannot access my account. I will report this situation promptly.

During a recent transaction, I accidentally pasted the wrong wallet address and lost my money. Is there any way to retrieve the funds back to my Coinbase account? Frank M. On July 15, [redacted], I received a call from someone claiming to be from Coinbase, asking detailed questions about my trading history and broker. Despite attempting to discredit my current broker, I refused further investment proposals. I requested an immediate refund, and after multiple refund attempts, including one through my card, there was no resolution. Coinbase tried to withdraw 4,[redacted] euros from my card without my authorization. My Coinbase account indicates an unresolved inquiry from July 13, [redacted], but I never received any email notifications. I appreciate any assistance in resolving this matter with Coinbase. Thank you. Frank M.

I need assistance with my recent withdrawal from my Coinbase account. On July 13, [redacted], around 5:37 CEST, I attempted to withdraw EUR 6,[redacted].23. However, the website automatically entered an incorrect address (bc1qpadyzwscaa2tvlqlxzj7d73s4czhxdq2wvqzhg) for the transaction. This caused concern, so I blocked the account for security reasons. I am requesting the immediate cancellation of this transaction and the restoration of the funds so I can try the withdrawal again with the correct address entered manually. According to an email, the account should be restored by July 14, [redacted], at 9:09 PDT. In the meantime, please halt the transaction and return the funds promptly. Thank you for your attention to this matter. - Frank

I have been attempting to access my lump sum money from your company since last year. I have not received the card from Coinbase to withdraw my funds. Can you please send me the card or issue a check so I can close my account? I have updated my phone number to [redacted] and my email is [redacted]

I recently received an email from Coinbase requesting me to update my account and phone number within 24 hours. I submitted pictures of my ID as requested but have been unable to confirm the account due to two-step verification linked to an old phone number. I need help changing my phone number to regain access to my Coinbase account. Can you please assist me with this issue? Thank you.

Good morning, I created a Coinbase wallet to which 27,[redacted] USDC was sent, but I didn't create an account on the Coinbase website. I made several transfers from my Coinbase wallet to USDC addresses, but the funds never arrived. It has been over three months now, and when I try to access my Coinbase account, it says it is blocked. I have been unable to use my Coinbase wallet funds for over three months. Please advise on what steps I need to take to successfully withdraw my funds. I am located in Colombia.

Hello, I usually use Touch ID to access my Coinbase account on my mobile phone. Today, I was unexpectedly prompted to enter my email, password, and a 6-digit 2-step authentication code since my Google Authenticator no longer has Coinbase listed. I need assistance to regenerate my 2-step authentication for accessing Coinbase without affecting my existing portfolio. Thank you.

Good evening, I have a question regarding this wallet. Could you confirm if it is registered to Massimo De Lisa? 19DFVFXP9vjNuzMh7R3Vh1qS2Q79hNB6fz. Recently, a company contacted me regarding the recovery of funds taken from me around 3 years ago. They mentioned this account in Massimo De Lisa's name and claimed a deposit of around 0.07 Bitcoin is required to activate it. Additionally, can you verify the authenticity of the document at the following link: file:///C:/Users/MASSIMO/Downloads/Massimo%20De%20Lisa-2.pdf? Thank you.

Bonjour, Je rencontre un problème avec votre serveur d'identification. Malgré l'envoi répété de mon permis de conduire et de ma carte d'identité, ces documents sont rejetés. J'ai essayé différentes versions scannées, des captures plus claires ou plus foncées, en format JPG varié, mais le message reste le même : "Nous n'avons pu vérifier votre identification." La situation est assez confuse. Pouvez-vous s'il vous plait examiner ce problème ? Merci d'avance pour votre aide. Cordialement, Gérard VERNOTTE.

My fiancé deposited a substantial amount of money in my Coinbase account for me. I have been unable to access the funds because I never received the debit card. The money is accruing interest, but I urgently require the card to cover essential expenses for my children's schooling and outstanding bills. Despite updating my phone number, I have not received any communication. To address this issue promptly, please contact me at [redacted] or via phone at [redacted]. Your immediate assistance is greatly appreciated.

I purchased XRP and XLM in [redacted], ending up with [redacted] XRP and [redacted] XLM. Unfortunately, I discovered numerous emails in my inbox last week indicating my accounts were hacked, and my email and phone number were altered, leaving me locked out of my accounts. One email from an individual named James Harding from Encrypted Crypto suggested I pay $[redacted] for both XRP and XLM to recover my full balance and access my funds again. I am unsure who Encrypted Crypto is and I am unable to reset my password to regain access to my accounts. I have records of the original purchase confirmation emails that I can share.

Hello, I wanted to report an issue with my Coinbase wallet. Two days ago, on August 14th at 9:59 PM, 1.[redacted] USDT was sent from my account to the address 0x2E1c971e043e7f5A5A7528dB77fcfea8903B5D9B without my authorization. I had deposited this money to use the web3 DeFi service through Coinbase for passive earnings. I have gathered screenshots of the transaction details for reference. I have attempted to contact customer service through Coinbase wallet but was unable to find any direct support. I created an account on Coinbase but the customer service available is through a chatbot, which has not been helpful. I've seen similar complaints online from others who have encountered missing funds and issues with Coinbase support, which surprises me given the extensive user base. I want to emphasize two important points: I have not shared my access details with anyone, and although I recently received 19.82 USDT to my account, I have not withdrawn or transferred any funds. This situation seems to align with a dusting attack, even though I have not made any withdrawals from my account. I am hoping for assistance in recovering the funds. I appreciate your help. Thank you

I have a shared account on COINBASE Wallet Extension with locked folders and wallets. I was contacted by COINBASE Wallet Extension from Mrs. Nicolle Leblanc. I have already sent [redacted] frs in USDT, and now they are asking for an additional [redacted] frs for a level 2 insurance to release my blocked USDT. I am unsure if this is a scam as I am unable to reach COINBASE. Should I share the 12 security words? Thank you for your assistance.

I set up my Coinbase wallet and received a Bitcoin address to receive BTC. I made a $[redacted] USD purchase through Banxa.com and received an email confirming the order completion. I saw the balance in my Coinbase wallet in the morning, but it quickly dropped to zero within 3 seconds as I refreshed. Even though my wallet shows a zero balance, when I check my BTC address on the official website, the BTC is still there, with only one transaction recorded. The funds have not been transferred out, but my Coinbase wallet isn't displaying the balance correctly. I've verified that all addresses are correct. How can this issue be resolved?

Dear Customer Service, I am writing to address an issue I encountered regarding a $30,[redacted] loan recharge. Despite repaying the original amount three weeks after the due date, I incurred a $[redacted] overdraft fee. I was surprised to find out that the overdraft fee now stands at $[redacted].76, with no clear indication of a cap on the fees. I settled the original recharge on Tuesday, the 22nd of August, [redacted]. Upon contacting customer support, I learned that I am still being charged $[redacted] daily, not for the recharge, but for the overdraft fee. This perpetual cycle of $[redacted] daily charges, unrelated to the recharge, is causing me concern. I am willing to pay the $[redacted].76, but I would appreciate clarification on the ongoing daily charges. Sincerely, [Initials]