How Do I Recover My Coinbase Account?
In a nutshell: If you can't access your Coinbase account, often due to a forgotten password, recovery steps are available. Start by visiting the Coinbase website and locating the "Support" section at the bottom of the homepage. From there, access the "Help Center" and use the search bar to input "Can't log in
Introduction
It's frustrating when you try to access your Coinbase account and can't. A common reason this happens is that the user forgot their password. Don't worry; there are steps you can take to try to recover your account, regardless of the reason.
Go to the Coinbase Website
Visit the Coinbase website.
Locate the "Support" Section
Scroll all the way down on the Coinbase homepage until you find the "Support" section. It's in between the "Individuals" and "Learn" sections.
Find the "Help Center" Link
Locate the "Help Center" link in the "Support" section. It should be the first option under the header.
Go to the Coinbase Help Center
Click on "Help Center." This will take you to the help page that says "Hi there, How can we help?" at the top
Find the Search Bar
Locate the horizontal search bar on the help page.
Activate the Search Feature
Click on the search bar. Doing this will cause the cursor to blink, a blue outline to appear around the search bar, and your phone's keyboard to pop up.
Type Your Search Phrase
Type "Can't log in" in the search bar, then press the return button on your phone's keyboard.
Find the Relevant Search Result
Locate the search result that's most relevant to your situation. Since you're trying to recover your Coinbase account, look for the link that says "Can't sign in to your account." It should be the first option that appears in the search results.
Go to the "Can't sign in to your account" Page
Click "Can't sign in to your account." This will take you to the page of the same name.
Find Your Issue
The "Can't sign in to your account" page has a list of issues and corresponding solutions for why you might be unable to access to your account. Locate the one that best applies to your situation.
Click on the Link
Each answer has a link. Click on the one that corresponds to your issue.
Attempt Access
After clicking on the link, follow the instructions to regain access to your Coinbase account. If you need further assistance, please proceed to Step 13.
Contact Coinbase Customer Support
If you're unable to recover your Coinbase account, reach out to customer service. Let the representative know what you've already tried doing to get into your account. This allows them to narrow down solution options.
Consider putting the representative on speakerphone while you're navigating your account. This allows you to easily follow their steps as they guide you through the process.
Conclusion
Once you realize you don't have access to your Coinbase account, take steps promptly to rectify the situation. If you're unable to do it on your own, don't hesitate to contact a knowledgeable representative to assist you.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Coinbase Problems?
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