Bluebird by American Express Customer Service Issues

Hello, my name is Tiffany Butala. I've had my Bluebird card for a couple of years now. I recently went on vacation and loaded my rent money onto the card to pay for my rental car and the trip back home. Unfortunately, when I tried to use the card the next day, it was declined. After speaking with customer support for four days, they informed me that I have to wait until the 16th to access my funds. They also mentioned that someone made a $1,[redacted] transaction at Walmart, wiping out my account balance. I'm currently stranded far from home with my rental car and rent money gone. I urgently need assistance as this was all the money I had for me and my son. I'm in need of immediate help to get back home.

I received an email from Bluebird mentioning a policy violation that led to my account being suspended just as I was heading to Walmart to get funds for my rent. I am now unable to access my money and when I spoke to a representative, she couldn't provide guidance on how to make a withdrawal. All she could do was send an email to the review department outlining my urgent situation with rent payment. It's been 3 hours, and I have not heard back from Bluebird or received assistance.

Today, when I tried to withdraw money to pay my rent, I found out my Bluebird mobile app was locked. When I opened my email, I read that my account privileges were permanently suspended due to potential terms violation according to Section 22(d) of the Bluebird Member Agreement. Despite having a balance of $1,[redacted], my rent of $1,[redacted] due today is at risk. I've been instructed to contact Bluebird Customer Care via mail at P.O Box [redacted], Fortson, GA [redacted]. I realized the issue is related to a potentially fraudulent transaction from someone using account2account, causing the suspension. I pleaded with them to release my clean funds and hold only the disputed amount. However, I was informed they could hold the entire balance per fine print. Feeling helpless, I sought help to no avail. Bluebird's limited customer service left me in a dire situation, unable to access my own money.

I have submitted documentation to Bluebird American Express for the investigation regarding two charges - $59.00 for a facial message and $77.84 for ChicMe. I included UPS receipts, dates of occurrences, and all necessary details for resolving the issues. I provided this information to GetHuman as well. I am requesting total refunds for both matters and if not resolved, I will proceed with a formal complaint. I will provide proof of documents, receipts, and returned labels to the merchants in question. The name on the card is Tina L. Andrews, and despite the decision made by Bluebird American Express, I disagree and have resubmitted all documentation on 08/17/[redacted]. My main goal is to receive refunds for both transactions.

I visited American Community Bank on August 19, [redacted], at 11:30 am to withdraw $[redacted] using my Bluebird debit card at the ATM located at [redacted] Blackoaks Ln N, Maple Grove, MN [redacted]. Unfortunately, the machine did not dispense the money. After informing the bank teller, I was told the technician had recently fixed the machine, but since I didn't receive the money, they advised me to contact my bank to dispute the charge. I followed their advice and did a dispute with my bank. Upon revisiting the bank later that day, I was informed the machine had been jammed but was now fixed. The bank suggested I continue working with my bank in this matter. I have been in touch with my bank, Bluebird customer service, and even changed my email address, as I was supposed to receive a form to fill out for the dispute. Despite multiple calls and attempts, I have not yet received the form. As of now, I am still waiting for the resolution and appreciate any assistance in resolving this issue. Thank you, Nadine F.

I loaded my temporary Bluebird prepaid card with $[redacted] five months ago. I recently encountered issues using it to pay bills as the bill payment center does not accept American Express. I opted to use the remaining balance of $38.96 for groceries, but Bluebird closed my account claiming I didn't register the permanent card. I explained that I treated it like a gift card and didn't plan to reload it after my last purchase. I never received an email notification, and customer service has been unhelpful for over three weeks. I am frustrated with the lack of a refund, unhelpful representatives, and constant back-and-forth. I am now seeking assistance from stateside representatives and will continue looking for a solution online.

I received a settlement check from a class-action lawsuit for $[redacted].61 that I'm attempting to deposit on my Bluebird card through the app. I've successfully made mobile deposits before, but the app doesn't provide guidance on where to endorse the check or if additional information is needed, so I only signed my name. I made sure to take clear pictures of the check's front and back with no wrinkles or glare against a contrasting background. When choosing between a 10-day no-fee option or immediate availability for an $18 fee, I encountered various unhelpful error messages related to network connectivity, despite my stable connection. In one attempt, the deposit went through, but I was informed that the check issuer hadn't verified it, causing confusion. I've made multiple unsuccessful attempts to deposit the check, and I simply want to have the funds available on my Bluebird card.

I received an email today (see below) stating my American Express Bluebird® Account has been suspended due to violating the terms of the Bluebird Member Agreement. I called to inquire but was unable to speak to anyone as the card was already suspended. The regular Amex number transferred me to someone who mentioned a violation but couldn't provide details, instructing me to write a letter instead. I am unable to access my account online. How can I resolve this and find out more information about the suspension? Email: During a recent review of your American Express Bluebird® Account, we identified Account activity that we believe violates the terms of the Bluebird Member Agreement. As a result, your Account and its privileges have been permanently suspended according to Section 22(d) of the Bluebird Member Agreement. Any remaining funds will be refunded by check to the address on file. For inquiries, reach out to: Bluebird Customer Care P.O. Box [redacted] Fortson, GA [redacted]

I have been a loyal Bluebird customer for five years. I frequently use my cards for online purchases on platforms like Amazon, Wish, and eBay, as well as at Walmart, gas stations, and for monthly bill payments to AT&T, City of Cocoa Water, and Florida Power and Light. Recently, I discovered that both of my cards, each holding a little over $[redacted], were locked when I tried to check my balance. After contacting customer service, I was informed that I need to write to the corporate office in Georgia, wait 7 to 10 days for processing, and then additional time for mail delivery to access my over $[redacted] balance. This situation is frustrating as it is my hard-earned money, not a loan from Bluebird. I am facing financial difficulties as bills are due, and I cannot access my funds. I find it unreasonable that my account was locked without warning or the ability to withdraw my money beforehand. The lack of a phone number for the corporate office adds to my concerns. I need urgent assistance as I am now unable to make necessary payments.

I had an account with Bluebird about three years ago. I called and cancelled it, but recently got an email notifying me of a password and email change. I received an email from Bluebird a few years ago about the account balance, but I thought it was spam, flagged it, and didn't see another one until today. I called three times this evening to report the fraud and request the account to be cancelled immediately, but I haven't been taken seriously. Someone is accessing and using this account, and I want it cancelled as soon as possible.

After loading $[redacted] onto a Bluebird Amex card at Walmart, I sent it to my family at MD Anderson. I have kept the receipt and packaging as proof, hoping to prevent theft. Despite it being 5 days late according to postal service estimates, the card hasn't arrived yet. I expected to track the card using the details from the receipt and packaging, but my numbers are insufficient - they are shorter than the 15-digit card number and I lack the pin. If the card is lost, is there a possibility of reclaiming the balance? In case it's stolen, can we track its usage? This money is critical for my family. Please assist. Thank you.

Last week, I contacted your customer service to request a new card because my current card's strip was scratched. The representative specifically confirmed if I wanted my card to remain active until the new one arrived, to which I agreed. However, since then, my card has not been functional, and I have been unable to access my direct deposited check. I have faced financial difficulties due to this error. Additionally, I have been unable to reach customer service as the automated system does not recognize my account number. I am frustrated by the misinformation provided by your representative regarding the card activation. This issue has left me without access to my Bluebird account for a week, impacting my financial situation significantly.

State Auto mistakenly charged my card even after I cancelled my policies and switched to another company due to rate increases. I clearly communicated that I no longer wanted to be their customer and have email evidence of the cancellation. My renters insurance was part of a bundle, and upon checking, I found out they hadn't closed the policies as promised. Despite assurances that a manager would review the situation, they failed to properly close my accounts. I notified them when I switched to a new insurance provider at the beginning of October, but they still charged me without consent. I have reached out via email multiple times, but they have not resolved the issue to my satisfaction. I plan to report this to the FTC, BBB, and other relevant authorities. I cannot call until Monday, but I want to prevent them from charging my card again. I can provide copies of the emails confirming closure of the policies. Your assistance in resolving this promptly would be greatly appreciated.

I canceled my policies with the company at the beginning of October. I have an email as proof. They have been terrible to deal with. Even though I expressed to both my new insurance company and them that I no longer wanted to be their customer, I discovered they still have one policy open. I have saved copies of our conversations where I stated my reasons and their confirmation that the cancellation was processed. It seems it was not done. I want them to remove my information as I am fed up. I will be reporting them to the FTC and BBB, among others. Any transactions after September 9th should be disregarded and refunded promptly. I have returned their [redacted] and reached out via email since they are not available until Monday. I am unable to cancel due to an ongoing payment process which, based on my records, should only be $7 if legitimate, which it is not. I urgently require a refund and for my information to be removed or blocked until I can take further action. Earlier, a representative mentioned I should seek your assistance once the issue was resolved. Kindly assist me.

I made a purchase online for $14.68 using my card, but my Bluebird app shows that the amount was deducted three times. The company confirmed receiving only one payment from me. After a few days, one $14.68 transaction is completed, but the other two are still on hold. I need to resolve this by having the duplicate payments removed from the on-hold transactions and returned to my card.

I applied for a card online on October 3, but it was never delivered. After waiting a month, I was informed a new one would be sent, but I never received it. I then bought an A/E Kit at Walmart, registered it on November 6, and it's now the 21st with no card in sight. I can't load more money onto the temporary card. I am frustrated with trying to communicate with foreign customer service and not seeing any results. I previously paid for the last card and have a balance left. Are there any competent individuals overseeing operations at Bluebird?

I lost my phone, and with it, my card. Unfortunately, I don't have my card number memorized, along with the email linked to my account. Even though I know the email, I can't access it because I forgot the password. I tried to reset my password for my Bluebird account, but since I can't receive the verification code via text on my stolen phone, I'm stuck. I also need to update my phone number with you guys.

I made a purchase online with an expected delivery time of 7 to 10 days. It has been over 20 days now, and despite emailing their customer service multiple times, I have not received any response. When I tried to check the status of my order online, the tracking number provided was deemed invalid. I have attempted to contact them repeatedly but have been unsuccessful in reaching anyone. I am looking to cancel this order, which amounted to $36. Thank you.

Yesterday, there was suspicious fraudulent activity on my account, and this morning it was restricted, preventing me from logging in. I contacted support and resolved the issue. However, I was supposed to receive a payment last night, but the transaction didn't go through. I'm unsure if the account restriction affected the payment. I'm curious if the restriction caused a delay in receiving my payment or if it's on hold. Do you have any information on when I can expect to receive it?

I used my temporary Bluebird card to place an order online with Walmart. Later, I received my permanent Bluebird card and noticed that they have different numbers. I mistakenly cut and threw away the temporary card. I have now returned the Walmart order and am awaiting a refund. Since the refund will be issued to the temporary card, I am unsure how to access the funds with the new card. I recently discovered the discrepancy when updating my new card number for an Amazon purchase. Not having access to my temporary card details, including the balance and PIN, has left me feeling frustrated as I cannot speak to a live representative for assistance. I seek guidance on how to resolve this issue promptly.