How Do I Recover My Blue by American Express Account?

It is easy to recover your Blue by American Express account if you forgot your password or username. If you experience any issues, you may contact the customer support team and ask for help. With a strong and unique password, you can keep your account safe from access by unauthorized users. There are lots of ways to reach American Express if you need them. You may contact them on the phone, Twitter, Facebook, or the help desk.

Christian Allen is the editor / author responsible for this content.
Apr 28, 2020

Blue by American Express is a simple and straightforward card. The Blue from American Express card is the primary Membership Rewards card. You get a point for a dollar on your purchases. If you have a Membership Rewards card, you can enjoy access to the program's travel points. You can recover your Blue by American Express account easily.

Changing Your Password

1. Open 'My Account' and then 'Change Password'

2. Enter your current password

3. Enter your new password

4. Re-enter the new password to confirm

5. Click 'Change Password' and you will receive a confirmation message

Your new password must be strong, memorable, and unique. It should have at least one alphabetic character, one numeric character, and a capital letter. It should have at least seven characters. Your new password cannot be similar to the old one. Log out and use your new password to log back in.

If You Forgot Your Password or User name

If you forgot your user name or password, you can recover it and regain access to your account. The first step of the process is to confirm your identity. You can do it by entering your card information. You can then retrieve your password and user ID. If your account is blocked, you may need to seek help from the customer service team.

Contacting the Support Team

If you have trouble recovering your Blue by American Express account, you may seek help from the customer service team. The best way to contact American Express for support is on the phone. The support representatives are friendly and helpful. They will give you the most relevant help for your problem. They may need you to provide information about your card before getting the help you need. You may need to call several times before receiving the help you need. Phone support is the only option to speak directly with an agent.

If you don't necessarily need to speak with a customer service agent, you may contact American Express on Twitter. Since you will be asking for help in public, you are likely to receive a response fast. You may get help from the American Express support agents as well as members of the public.

Facebook/Messenger is a good support option as well. It gives you the chance to ask for help in public or private depending on your needs. You may get the opinions of other American Express customers.

If the support agents can't help you on social media sites, they may direct you to contact them on the phone.

The American Express help desk is the first support option for many customers. It covers many topics that may answer your question. The American Express help desk has a variety of help pages that address issue-specific topics. It answers some of the most frequently asked questions and gives lots of suggestions and targeted tips. The American Express help desk allows you to learn from the experiences of previous users. If you end up going back and forth with the support agents on the help desk, they may suggest that you contact them on a different platform.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Recover My Blue by American Express Account?

Why does GetHuman Write How-to Guides for Bluebird by American Express Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Bluebird by American Express in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Blue by American Express Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Bluebird by American Express

Asked 5 years ago
Updated 5 years ago
Viewed 303,935 times
Bluebird by American Express
Recover your Blue by American Express account
recovering your Blue by American Express account
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!