Bluebird by American Express Customer Service Issues

I recently reported a fraudulent $50 charge on my card from a website named Rent Before Buying. I did not authorize this charge and would never pay $50 monthly to search for housing. Despite filing a dispute, it was rejected, and the fraud department hung up on me three times when I sought clarification. Feeling frustrated, I believe the bank is not taking my concerns seriously. Unless this matter is resolved, I will cancel my three-year-old account and share my experience on social media. It's unacceptable that they are indifferent to someone misusing my funds while I worry about it. I urge others not to tolerate this treatment from a bank that holds our financial well-being in their hands.

On March 30, [redacted], Sprint debited $[redacted].12 from my account without authorization. I used to be a Sprint customer over a year ago and had stored my Bluebird card number for payments. Even after leaving Sprint, my card was charged without permission. I never enrolled in automatic payments. The dispute with Bluebird was denied unjustly claiming I authorized it. When calling Bluebird on April 13, [redacted], I received poor service. There were call disconnections and unhelpful representatives like Braxton who hung up on me. I urgently demand the $[redacted].12 refund as I did not approve of Sprint taking money from me. Despite being a loyal Bluebird customer for years, the lack of care for clients is disappointing. This situation has left me dissatisfied and unable to pay bills due to this unauthorized withdrawal.

I currently have an open claim for 3 charges, but there seems to be confusion as the notes mention 4 charges, leading to the denial of the claim. After speaking with a supervisor, the claim was reopened but denied again for another reason. I have filed a police report and was advised by the detective to have the claim reopened. Despite re-uploading the declaration of fraud form multiple times, it has not been accepted. Additionally, I received an email mentioning a claim for '74 video's', which was mistakenly added. The charges from Verizon Wireless, Cricket, and Rutherford EMC are unauthorized. I have been attempting to reach out for assistance, but have faced difficulties like being hung up on or transferred to the wrong department. I am extremely frustrated with this situation and would appreciate a callback to address this matter.

I am currently dealing with an issue regarding a claim for three charges, but there seems to have been confusion with an extra charge listed, causing my claim to be denied. I have contacted a supervisor who reopened the claim, yet it was denied again for a different reason. Following the advice of a detective, I resubmitted the necessary form for fraud declaration, but it was not accepted. Despite multiple attempts to rectify the situation by uploading a new form, I have encountered continued rejections. Additionally, I received an email stating that a claim for a series of videos from '74 was denied, which was mistakenly included. The charges from Verizon Wireless, Cricket, and Rutherford EMC are unauthorized, and I have been struggling to reach a competent individual for assistance, only to face disconnections and transfers to the wrong departments. This ongoing situation is incredibly frustrating, and I urgently need resolution. Please reach out to me at your earliest convenience.

I recently noticed unexpected charges on my account from the dating app "Hot or Not." I had around $5 in my account, but the app charged me $.79 a day for a premium subscription without my knowledge. I didn't use the service during this time and was unaware of the daily renewal until I received a notification about it. I did not authorize these charges, as I had no intention of renewing my subscription. I would like a refund for these unauthorized charges as I need the money for gas. Thank you.

I am looking to travel abroad and would like to transfer my Bluebird balance to my AMEX travel miles card for purchasing airfare. I believe European countries may not accept Bluebird, so consolidating my funds is important. I attempted to contact customer service and was unable to speak to a live person, which I find frustrating. I prefer direct communication and would appreciate a callback option. Please reach out to me at [redacted] after 2pm any day. My email is [redacted] Thank you for your assistance. Lori Denise Wear (Last 4 of card: [redacted] Exp: 12/21, Last 4 SSN: [redacted], DOB: 08/01/[redacted]).

I recently placed an online order, only to realize moments later that I had selected the wrong item. I urgently tried to cancel the transaction by contacting customer service, but to my frustration, I could not reach a live person through the automated prompts. Not only was this maddening, but there was no prompt offering guidance on addressing a mistaken purchase promptly. Bluebird should offer a speedy solution for such situations. Perhaps it's time to consider switching to a different financial institution that offers straightforward options for resolving customer issues and has a more balanced approach to staffing that ensures there are enough representatives available to assist us.

I noticed a suspicious transaction on my Bluebird card shortly after transferring funds from another card. All the money was taken right away. I contacted Bluebird, and they assured me they would look into it, which was on April 16th, [redacted]. By April 22nd, [redacted], they emailed me saying the investigation was complete and the lost amount had been returned to me. However, I'm now unable to use my card. Is it frozen or on hold? How long until I can use it again?

The duration of authorizations for incidental charges during hotel stays can be unclear. While Hilton affiliates finalize charges upon checkout, the response from Bluebird customer service indicating they are awaiting the final amount can be misleading. Typically, a hold for about 72 hours should suffice. In cases of reward stays where no actual money is exchanged, the hold may last up to two weeks, but there is no final charge from the merchant as no transaction occurs. Additionally, Amex Bluebird sometimes adds an extra amount to the authorization. In my experience, the authorization amount requested by hotels has always been lower than what appears on my Bluebird account. While in the past, delays in submitting batches may have caused such discrepancies, Hilton processes charges promptly. Customer service representatives insisting on waiting for merchant confirmation may not accurately represent the policy.

Hello, I’m Melanie S. and I’m experiencing difficulty making weekly payments to Brighter Image Lab. Although the funds are in my account, the company is struggling to deduct the payments. I have provided all the necessary information as requested. I have tried setting them up as a bill to pay, but the options given aren't suitable. It seems like I may have set it up incorrectly under the person's option. This situation has been frustrating and disheartening, as I have received notifications from Brighter Image Lab about the issue. I need to urgently resolve this matter, especially with another payment due next week. Melanie S.

Hello, I'm Kaitlyn Fitzgerald. I've been waiting for over a month for the money I earned but was taken by the ATM. You have provisionally credited $40, but I also need the $[redacted] immediately. My family is in need, and it shouldn't be hard to check the camera recording or the ATM electronic receipt to see that no money was dispensed. This has been filed for the second time on the 18th. Please respond promptly.

I have tried to register my Bluebird card three times without success. No explanation was provided, and the browser windows kept closing while the application was still "processing." Even on the third attempt, I left the page open for over 18 hours while it was still "processing," only to receive a "server interrupted" message. I simply want to register my card and open an account. I prefer speaking to a customer service representative rather than dealing with an automated system.

I received the following email: Hi, We want to inform you that your account has been suspended. Please click the button below to log in and verify your information in order to unlock your account. Kindly note that this link will expire in 72 hours. Unlock Account Reason for Suspension: Security Update Failure to unlock your account will lead to permanent suspension. Thank you, The Bluebird Team I am unsure if I have an account with them. How can I check if there is an account under my name and ensure that I am the one who set it up? My last phone was stolen, and I am worried that someone may have created accounts in my name using the information they obtained from my old phone. Thank you.

I have been a loyal cardholder for many years, and I recommended this card to several family members. I usually pay my bills using my routing and account numbers without any issues. However, on 5.7.19, there was a problem with a payment to my storage bill of $52.00 which was denied without my knowledge until 5.14.19. Even though the money was in my account, the payment did not go through. When I contacted my storage representative, they mentioned receiving an email that the payment was denied, which surprised me. The bank informed me they no longer accept payments this way, causing confusion. I kindly request a refund of the $25 bank fee since the payment was not processed due to this change. I am on a fixed income due to disability and cannot afford additional charges. I appreciate your assistance in resolving this matter promptly. Please contact me at [redacted] or [redacted]. Thank you. - M. Brandii J., a loyal customer since [redacted] or [redacted].

Hello American Express and Bluebird, I recently received an email from "[redacted]," which my finance department assumed was from me. This email included a PDF requesting a transfer of my checks to a Bluebird account in Salt Lake City. However, I do not have an account with Bluebird as I live in Naples, Florida. Upon contacting the bank, I discovered that the account number provided is real but belongs to someone else. They did not disclose the account holder's information. It is evident that this is a fraudulent scheme, as they had specific details about my employment at Benseron Hospitality, along with the email addresses of our finance department and the individual managing the checks, Ray Zajac. I urge you to investigate this matter further to prevent any fraudulent activity. Should I involve law enforcement in this situation? Thank you for your prompt attention to this matter. Sincerely, Andre Limarenko Chief Operating Officer Benseron Hospitality

I need help with account# [redacted][redacted]. It's connected to an ongoing identity theft case. This account was falsely set up as direct deposit information by someone posing as an employee of Medallion Landscape Management. After verifying with HR, it was confirmed that the actual employee does not use Bluebird bank or recognize this account. I have already informed the FTC about this fraudulent account. I tried to contact your customer service via phone but unfortunately was unable to speak with a representative. I urge you to freeze the account immediately and conduct a thorough investigation into this matter to resolve this issue promptly. Thank you.

I tried to withdraw $[redacted] from a MoneyPass ATM (associated bank) but received a message on the screen saying "transaction could not be processed at this time," and no cash was dispensed. I then went to the drive-up window for help. However, the Bluebird app showed a deduction of $[redacted] from my account. The associated bank teller mentioned it might be an issue with the credit card company without providing proof of the cash not being dispensed. Bluebird customer service initially directed me to the bank of the ATM I used. Eventually, they said another office would handle the dispute, which could take up to 45 business days. It seems like a straightforward issue, but I feel like I'm being overlooked.

My account has been permanently disabled, and it wasn't my fault. A few months ago, I contacted Bluebird to report unauthorized activity on my card. I waited on hold for about 45 minutes before speaking with a representative. I told them a hotel chain kept taking money from my card without permission, even after I settled with them in January. The Bluebird rep said they would contact the hotel to stop the charges and refund my account, but it never happened. Now my account is permanently disabled, which I find unfair. I followed the steps recommended by Bluebird, and they assured me they would help. I would appreciate speaking with someone to get an explanation and resolve this issue.

June 14, [redacted] Re: Account #[redacted][redacted] Dear Amex Blue Bird Representative, I am writing regarding a concerning incident with our payroll department. On June 10, [redacted], an individual impersonating our Senior Vice President, Mr. Stuart Sandlin, contacted our Payroll Specialist, Ms. Monica Garay, via email. The imposter provided direct deposit instructions, including our internal payroll form and a voided American Express bank check. Fortunately, our Payroll Specialist verified with Mr. Sandlin that he had not submitted these documents, prompting us to take immediate action to address this fraudulent activity. Our internal teams are investigating this matter, and we urge American Express to do the same. We are deeply troubled by this breach and would appreciate collaboration to resolve this issue. We are concerned that an employee within our organization may be involved, as the imposter had specific knowledge and access to internal documents. We kindly request your assistance in investigating this incident promptly. Please keep us informed of any developments. Thank you for your attention to this matter. Sincerely, Christine Davis Manager, Payroll Hapag-Lloyd (America) LLC Human Resources Department [redacted] Hoes Lane Piscataway, NJ [redacted] CC: Stuart Sandlin Rayne Rogers

I purchased a Bluebird card at Walmart and tried to make a purchase on Amazon, but received an email stating my order couldn't be processed. After calling customer service, I was informed that my card had been deactivated. How could they deactivate a card with my funds on it? I am extremely disappointed in Bluebird and will not be using their services again. I demand a refund of my money from Bluebird.